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Voiceflow description
Voiceflow is a platform that helps businesses design and build custom AI agents, primarily for customer support. Its visual interface allows teams to create conversational flows, connect to data sources, and manage agent behavior without needing extensive coding. This makes it easier to automate tasks like answering questions, resolving issues, and guiding users through processes. Voiceflow integrates with popular tools and offers features to track performance, ensuring your AI agents are effective.
Who is Voiceflow best for
Voiceflow empowers product teams to build custom AI agents, primarily for customer support. Its intuitive drag-and-drop interface simplifies conversation design, while integrations and multiple AI models offer flexibility. Users praise the ease of use and active community, but note occasional bugs and limited website widget customization.
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Ideal for small to large businesses seeking enhanced customer support and task automation.
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Particularly well-suited for finance, e-commerce, and software/IT companies.
Voiceflow features
Supported Voiceflow enables teams to work together on building AI agents with integrations and multiple models. |
Supported Voiceflow allows connections to any data source, AI model, and third-party tool, providing flexibility in integrations. |
Supported Voiceflow's visual canvas simplifies the design of conversational flows and agent behavior, enabling a no-code approach. |
Supported Voiceflow seamlessly integrates with a variety of AI models, allowing developers to choose the best fit for their agents. |
Supported Voiceflow enables the creation of complex conversational flows, including branching logic and conditional responses, for dynamic interactions. |
Supported Voiceflow provides tools to test and iterate conversational flows easily, improving the development process and agent effectiveness. |
Supported Voiceflow includes version control and collaboration tools to manage the development process efficiently, supporting team collaboration. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Voiceflow reviews
We've summarised 56 Voiceflow reviews (Voiceflow G2 reviews) and summarised the main points below.
- Intuitive drag-and-drop interface for easy chatbot creation.
- Flexible platform catering to both non-technical and advanced users.
- Active community and responsive support team.
- Regular updates with new features and capabilities.
- Seamless integration with various tools and APIs via code.
- Limited customization options for website widget deployment.
- Occasional bugs and functionality changes requiring agent rebuilds.
- Limited native integrations with social media platforms like WhatsApp.
- Analytics features could be more robust, requiring external BI tools for deeper insights.
- Difficulty extracting designs as images or PDFs.
Voiceflow pricing
The commentary is based on 4 reviews from Voiceflow G2 reviews.
Voiceflow's pricing is generally considered affordable and a key advantage, especially for beginners and client projects. Users appreciate the clear pricing structure for AI tokens and multiple LLM providers, even on the Pro plan, enabling cost-effective chatbot development. However, some users desire more flexibility with incorporating their own models to potentially reduce ongoing credit costs.
Users sentiment
See the Voiceflow pricing page.
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Voiceflow has a free plan.
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Voiceflow has a free trial.
Free plan for individuals. Includes single editor, 1 workspace, 2 agents, 100K monthly AI tokens, 50 knowledge base sources per agent and 500 table rows.
For individual builders. Offers up to 2 editors, 1 workspace, 20 agents, 4M monthly AI tokens, 200 knowledge base sources per agent and 5000 table rows.
Suitable for growing teams. Includes up to 5 editors, 1 workspace, unlimited agents, 20M monthly AI tokens, 5000 knowledge base sources per agent and 1M table rows.
Designed for scaling agents. Provides unlimited editors, unlimited workspaces, unlimited agents, 200M monthly AI tokens and unlimited knowledge base sources.
Voiceflow alternatives
Voiceflow FAQ
Voiceflow is a no-code platform that empowers businesses to build conversational AI agents, particularly for customer support. Its intuitive interface allows for easy design and deployment of AI-powered workflows, integrations with various tools, and performance tracking. This enables automated responses, issue resolution, and improved customer interactions.
What is Voiceflow and what does Voiceflow do?
Voiceflow is a no-code platform that empowers businesses to build conversational AI agents, particularly for customer support. Its intuitive interface allows for easy design and deployment of AI-powered workflows, integrations with various tools, and performance tracking. This enables automated responses, issue resolution, and improved customer interactions.
Voiceflow offers universal connectivity, allowing integration with various data sources, AI models, and third-party tools. It seamlessly integrates with APIs and other platforms, enhancing the flexibility and functionality of your AI agents. This allows developers to leverage their preferred tools and services.
How does Voiceflow integrate with other tools?
Voiceflow offers universal connectivity, allowing integration with various data sources, AI models, and third-party tools. It seamlessly integrates with APIs and other platforms, enhancing the flexibility and functionality of your AI agents. This allows developers to leverage their preferred tools and services.
Voiceflow's main competitors include Cognigy.AI, Decagon, Botkit, Moveo.AI, Floatbot, and Replicant. These platforms offer similar capabilities in chatbot and conversational AI development, catering to various business needs for automation and customer support.
What the main competitors of Voiceflow?
Voiceflow's main competitors include Cognigy.AI, Decagon, Botkit, Moveo.AI, Floatbot, and Replicant. These platforms offer similar capabilities in chatbot and conversational AI development, catering to various business needs for automation and customer support.
Yes, Voiceflow is a legitimate platform for building AI agents. It's known for its intuitive interface, flexible features, and active community support. While some users mention occasional bugs and limited native integrations, the overall user sentiment is positive, indicating Voiceflow is safe and reliable for conversational AI development.
Is Voiceflow legit?
Yes, Voiceflow is a legitimate platform for building AI agents. It's known for its intuitive interface, flexible features, and active community support. While some users mention occasional bugs and limited native integrations, the overall user sentiment is positive, indicating Voiceflow is safe and reliable for conversational AI development.
Voiceflow's pricing includes a free Sandbox plan, ideal for individuals. Pro costs $480/editor/year, Team is $1200/editor/year, while Enterprise pricing is custom. Is Voiceflow worth it? The free plan helps you get started, and paid plans scale for growing teams.
How much does Voiceflow cost?
Voiceflow's pricing includes a free Sandbox plan, ideal for individuals. Pro costs $480/editor/year, Team is $1200/editor/year, while Enterprise pricing is custom. Is Voiceflow worth it? The free plan helps you get started, and paid plans scale for growing teams.
Voiceflow's customer service is highly regarded by users. Reviewers praise the responsive and helpful support team, readily available via various channels like Slack and a dedicated Discord. The team's proactive approach and willingness to address user feedback contribute to a positive customer experience.
Is Voiceflow customer service good?
Voiceflow's customer service is highly regarded by users. Reviewers praise the responsive and helpful support team, readily available via various channels like Slack and a dedicated Discord. The team's proactive approach and willingness to address user feedback contribute to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.