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WHMCS

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Last updated on

Company health

Employee growth
3% increase in the last year
Web traffic
19% decrease in the last quarter

Ratings

G2
4.3/5
(55)
Capterra
4.1/5
(110)

WHMCS description

WHMCS is a web hosting automation platform designed for businesses of all sizes. It simplifies and automates daily tasks for web hosting providers such as billing, client management, and support. WHMCS integrates with popular web hosting control panels and domain registrars for streamlined provisioning. It offers a client portal with features like ticketing, a knowledge base, and downloads. Its developer-friendly design enables customization and integration. WHMCS aims to save time and money by automating web hosting operations.

Who is WHMCS best for

WHMCS automates billing, client management, and support for web hosting providers. Users praise its automation and integrations but note difficulties with updates and pricing. Best for web hosts seeking comprehensive automation but prepared for a learning curve.

  • Ideal for small, medium, and large businesses seeking web hosting automation.

  • Strong fit for Software, IT, & Telecom companies; suitable for various other industries.

WHMCS features

Supported

WHMCS automates billing, invoicing, and payments, reducing errors and boosting efficiency.

Supported

WHMCS offers API access for integration with other systems.

Supported

Clients can access and manage invoices and payment history via the client portal.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Strongly negative
-1

Customer Service

Rather positive
+0.33

Ease of Use

Rather positive
+0.57

Reliability and Performance

Rather negative
-0.33

Ease of Implementation

Rather positive
+0.6

Scalability

Rather negative
-0.33

WHMCS reviews

We've summarised 269 WHMCS reviews (WHMCS Software Advice reviews, WHMCS GetApp reviews, WHMCS TrustPilot reviews, WHMCS Capterra reviews and WHMCS G2 reviews) and summarised the main points below.

Pros of WHMCS
  • Automates web hosting tasks, including billing, provisioning, and client management.
  • Integrates with popular web hosting control panels and domain registrars.
  • Offers a client portal with ticketing, knowledge base, and downloads.
  • Extensive features and customization options through add-ons and modules.
  • Wide range of payment gateway integrations for streamlined billing.
Cons of WHMCS
  • Difficult and time-consuming updates, especially for large databases.
  • High pricing and licensing costs, particularly for smaller businesses.
  • Owned license holders feel unsupported due to discontinued support and forced upgrades.
  • Steep learning curve and complex setup, especially for non-technical users.
  • Customer support response times can be slow, sometimes requiring paid escalation for quicker resolution.

WHMCS pricing

The commentary is based on 57 reviews from WHMCS Capterra reviews, WHMCS G2 reviews, WHMCS GetApp reviews and WHMCS TrustPilot reviews.

WHMCS's pricing is a recurring concern. While many users find the software valuable and worth the cost, others express frustration with price increases, the tiered structure based on client numbers, and the cost of premium support. Some users feel the pricing is too high, especially for smaller businesses or side projects, while others believe the software's value justifies the expense.

Users sentiment

Strongly negative
-1

See the WHMCS pricing page.

Plus
29.95

Up to 250 Active Clients, Email Support, Host on your own server

Professional
44.95

Up to 500 Active Clients, Email Support, Host on your own server

Business 1000
69.95

For over 500 Active Clients, Email & Live Chat Support, Access to Priority Support, Host on your own server

Business 2500
154.95

For over 500 Active Clients, Email & Live Chat Support, Access to Priority Support, Host on your own server

Business 5000
234.95

For over 500 Active Clients, Email & Live Chat Support, Access to Priority Support, Host on your own server

Business 10000
389.95

For over 500 Active Clients, Email & Live Chat Support, Access to Priority Support, Host on your own server

WHMCS alternatives

  • Logo of ispmanager
    ispmanager
    Simple server management for websites and hosting.
    Read more
  • Logo of Sequence
    Sequence
    Automated billing platform for usage-based pricing, simplifying complex SaaS billing.
    Read more
  • Logo of Anchor
    Anchor
    Create, send, and manage invoices. Get paid faster.
    Read more
  • Logo of Copilot
    Copilot
    Streamlines client work: messaging, files, billing, and more.
    Read more
  • Logo of Practice
    Practice
    Client management made simple: Streamlined admin, happy clients.
    Read more
  • Logo of vcita
    vcita
    Client management and automation made simple for SMBs.
    Read more

WHMCS FAQ

  • What is WHMCS and what does WHMCS do?

    WHMCS is a web hosting automation platform simplifying daily tasks for providers. It automates billing, client management, and support, integrating with popular control panels and domain registrars. WHMCS offers a client portal, ticketing, and a knowledge base.

  • How does WHMCS integrate with other tools?

    WHMCS integrates with various web hosting control panels like cPanel and Plesk, and domain registrars such as GoDaddy and Enom. It also offers API access for custom integrations and connects with numerous payment gateways. This allows for streamlined automation of billing, provisioning, and other key web hosting tasks.

  • What the main competitors of WHMCS?

    Top alternatives to WHMCS include Plesk for simplified web hosting management, BILL AP/AR for financial automation, and Chargebee for recurring billing and subscription management. Other competitors include Coupa, SAP Concur and MaestroPayment.

  • Is WHMCS legit?

    WHMCS is a legitimate web hosting automation platform. User reviews praise its automation capabilities and integrations but note its high cost and complex setup. Consider exploring alternatives if these factors are a concern for your business.

  • How much does WHMCS cost?

    WHMCS pricing starts at $29.95/month for the Plus plan (up to 250 clients). The Professional plan costs $44.95/month (up to 500 clients). Business plans start at $69.95/month (over 500 clients) with pricing scaling based on client count. Is WHMCS worth it? Its features make client management efficient.

  • Is WHMCS customer service good?

    WHMCS customer service receives mixed reviews. While some users praise the quick responses and helpful information provided by the support team, others express frustration with slow response times, unhelpful answers, and the need for paid escalation. Some users also mention condescending support, especially regarding bug reports.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.