Kai Moon
Tech | Startups | CS @ Complete (YC W22), Kaimoon.notion.site
With over 8 years of experience shaping Customer Success strategies at early-stage, high-growth startups, I have a proven track record of driving customer satisfaction and long-term retention metrics through exceptional customer relationship management. I am a fervent researcher and tech enthusiast with a passion for business solutions that make a difference.
Kai's tech stack
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18 tools
Superhuman
"Email" - Kai Moon
Blazing-fast email for power users. Streamlined, AI-powered productivity.
Slack
"Team & Customer Comms" - Kai Moon
Team communication and collaboration, all in one place.
Aligned
"Sales & Onboarding Room" - Kai Moon
Shared workspace for sales teams and clients to close deals faster.
Attio
"CRM" - Kai Moon
Customizable CRM: Build, track, analyze, and collaborate.
Pylon
"Customer Support, Ticketing, & Knowledgebase" - Kai Moon
Centralize customer support, automate workflows, scale with ease.
Customer.io
"Account-Based Marketing" - Kai Moon
Targeted messaging across email, SMS, and in-app.
Jimo
"Product Adoption" - Kai Moon
Guides B2B SaaS users in-app, boosting adoption, no-code.
Notion
"Notes & SOPs" - Kai Moon
Your connected workspace for notes, tasks, wikis, and databases.
Grammarly
"Copy Editing" - Kai Moon
Writes, polishes, and perfects any text.
Scribe
"How-To's" - Kai Moon
Instantly create step-by-step guides with text and screenshots.
Miro
"White-boarding" - Kai Moon
Collaborative online whiteboard for visual teamwork and brainstorming.
Loom
"Videos" - Kai Moon
Record, share, and watch short videos effortlessly.
Zoom Workplace
"Virtual Meetings" - Kai Moon
Combines chat, meetings, phone, email, calendar for team work.
OpenPhone
"Phone & Texting" - Kai Moon
Modern business phone system for streamlined calling and texting.
Fellow
"Meeting Agendas" - Kai Moon
Shared meeting agendas, notes, and action items for productive teams.
Fathom
"AI Meeting Summaries" - Kai Moon
AI meeting assistant: records, transcribes, summarizes, and syncs.
Stripe Billing
"Billing" - Kai Moon
Recurring payments, effortless subscriptions, and less churn.
ChatGPT
AI assistant answers questions, writes text, sparks creative ideas.