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360dialog description
360dialog helps businesses use WhatsApp for marketing and sales. As an official WhatsApp Business Solution Provider, they offer a platform to send personalized messages to customers through WhatsApp. 360dialog focuses on improving marketing performance and provides data and analytics on customer interactions. Their tools integrate with Facebook and Instagram, allowing businesses to reach potential customers on WhatsApp.
Who is 360dialog best for
360dialog is a WhatsApp Business Solution Provider ideal for marketing and e-commerce businesses seeking to enhance customer engagement and sales. Users praise the easy setup and competitive pricing. However, some have reported issues with customer support and unauthorized charges. Consider 360dialog if your business prioritizes WhatsApp integration with Meta platforms, but be mindful of potential support challenges.
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Best fit for medium-sized businesses (101-1000 employees) seeking to leverage WhatsApp.
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Ideal for e-commerce and marketing/advertising businesses using Meta platforms.
360dialog features
Supported 360dialog enables businesses to leverage WhatsApp for marketing and sales, allowing them to connect with customers on a widely used messaging platform. |
Supported 360dialog offers personalized messaging capabilities, allowing businesses to tailor messages and automate responses for targeted customer interactions. |
Supported As an official WhatsApp Business Solution Provider, 360dialog provides businesses with access to the WhatsApp Business API, enabling seamless communication with customers. |
Supported 360dialog supports sending various media formats, including images, videos, documents, and audio files, enriching customer interactions on WhatsApp. |
Supported 360dialog integrates with Meta, allowing businesses to leverage Facebook and Instagram for marketing campaigns and connect with potential customers on WhatsApp. |
Supported 360dialog provides data and analytics on customer interactions, enabling businesses to optimize marketing performance based on actionable insights. |
Supported 360dialog supports automated chatbots, enabling businesses to provide 24/7 customer support and handle common queries automatically. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Reliability and Performance
360dialog reviews
We've summarised 50 360dialog reviews (360dialog GetApp reviews, 360dialog TrustPilot reviews, 360dialog Capterra reviews and 360dialog G2 reviews) and summarised the main points below.
- Easy setup and onboarding process
- On-premise and cloud APIs available for integration
- Good pricing for WhatsApp Business API
- Fast WhatsApp number verification
- Unauthorized charges and difficulty obtaining refunds
- Account deletion without warning for late payments
- Slow and unhelpful customer support, often with unhelpful half-sentence replies
- Unreliable UI and backend with regular issues
360dialog pricing
The commentary is based on 13 reviews from 360dialog Capterra reviews, 360dialog G2 reviews and 360dialog TrustPilot reviews.
User reviews reveal significant dissatisfaction with 360dialog's pricing and billing practices. Many report unauthorized charges, unexpected fees, and difficulty obtaining refunds, even after account closure. Some find the pricing structure unclear and the value proposition questionable.
Users sentiment
360dialog alternatives
Vonage Communications APIs (formerly Nexmo)Add global messaging, voice, and video to your apps.Read more
360dialog FAQ
360dialog is a WhatsApp Business Solution Provider offering a platform for businesses to connect with customers using personalized WhatsApp messages. It integrates with Facebook and Instagram, enabling targeted marketing campaigns and performance analysis. However, some users have reported issues with customer support and platform reliability.
What is 360dialog and what does 360dialog do?
360dialog is a WhatsApp Business Solution Provider offering a platform for businesses to connect with customers using personalized WhatsApp messages. It integrates with Facebook and Instagram, enabling targeted marketing campaigns and performance analysis. However, some users have reported issues with customer support and platform reliability.
360dialog integrates with Facebook and Instagram, enabling businesses to connect with potential customers on WhatsApp through their Meta platforms. They also offer on-premise and cloud APIs for further integration options.
How does 360dialog integrate with other tools?
360dialog integrates with Facebook and Instagram, enabling businesses to connect with potential customers on WhatsApp through their Meta platforms. They also offer on-premise and cloud APIs for further integration options.
Top alternatives to 360dialog include WATI, Vonage Communications APIs, Twilio, charles, Sendwo, and Kanal. These competitors offer similar features such as WhatsApp marketing, chatbots, and analytics integration for enhanced customer engagement.
What the main competitors of 360dialog?
Top alternatives to 360dialog include WATI, Vonage Communications APIs, Twilio, charles, Sendwo, and Kanal. These competitors offer similar features such as WhatsApp marketing, chatbots, and analytics integration for enhanced customer engagement.
360dialog's legitimacy is questionable. While it offers WhatsApp marketing tools and Meta integration, user reviews raise concerns. Negative feedback highlights unauthorized charges, poor customer support, and platform instability. Consider exploring alternatives if these issues are critical for your business.
Is 360dialog legit?
360dialog's legitimacy is questionable. While it offers WhatsApp marketing tools and Meta integration, user reviews raise concerns. Negative feedback highlights unauthorized charges, poor customer support, and platform instability. Consider exploring alternatives if these issues are critical for your business.
I couldn't find pricing details for 360dialog. For the most current pricing information, it's best to visit their website or contact their sales team directly.
How much does 360dialog cost?
I couldn't find pricing details for 360dialog. For the most current pricing information, it's best to visit their website or contact their sales team directly.
Customer service reviews for 360dialog are mixed. While some users praise the easy setup and quick responses, many others report slow, unhelpful support, unauthorized charges, and account deletions without warning for late payments.
Is 360dialog customer service good?
Customer service reviews for 360dialog are mixed. While some users praise the easy setup and quick responses, many others report slow, unhelpful support, unauthorized charges, and account deletions without warning for late payments.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.