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Abstrakt Software description
Abstrakt Software is a call center tool that helps businesses improve agent performance. It provides real-time guidance to agents during calls, ensuring compliance and consistency. The software automates quality assurance, analyzes call sentiment, and generates summaries, reducing after-call work. Abstrakt integrates with existing CRM systems and provides insights to improve coaching and training. It's designed to help businesses enhance customer satisfaction, reduce errors, and increase efficiency in their call center operations.
Who is Abstrakt Software best for
Abstrakt is a call center tool designed for managers looking to boost agent performance and streamline operations. It offers real-time guidance, automated quality assurance, and call sentiment analysis. Users appreciate the real-time prompts and comprehensive playbooks, but some have reported occasional software glitches and voice recognition issues. Abstrakt integrates with existing CRM systems and is best suited for medium to large businesses.
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Best for medium to large businesses (100+ employees) seeking enhanced call center efficiency.
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Ideal for businesses in healthcare, marketing, or software seeking improved call center performance.
Abstrakt Software features
Supported Abstrakt provides real-time agent assist and guidance during calls, ensuring compliance and consistency. |
Supported Abstrakt automates quality assurance processes for calls, reducing after-call work. |
Supported Abstrakt analyzes call sentiment and generates summaries, reducing after-call work. |
Supported Abstrakt integrates with existing CRM systems and provides insights to improve coaching and training. |
Supported Abstrakt automates tasks after a call has ended. |
Supported Abstrakt offers conversation intelligence to improve call outcomes. |
Supported Abstrakt provides real-time call coaching and agent assist features to help improve sales performance. |
Abstrakt Software reviews
We've summarised 85 Abstrakt Software reviews (Abstrakt Software G2 reviews) and summarised the main points below.
- Real-time guidance and prompts for scripts and objection handling keep calls on track.
- Dynamically adjusts to different verticals and objection types.
- Intuitive and user-friendly interface simplifies navigation and utilization.
- Comprehensive playbook options allow testing different sales approaches.
- Real-time feedback and analytics enhance coaching and identify areas for improvement.
- Occasional freezing and glitches during calls require restarting the software.
- Inaccurate real-time transcription leads to awkward silences and missed prompts.
- Voice recognition struggles with accents and can misinterpret words.
- Delayed objection rebuttals disrupt call flow and create awkward pauses.
- Software conflicts with other tools and apps, causing performance issues.
Abstrakt Software alternatives
Abstrakt Software FAQ
Abstrakt Software is a real-time call center tool designed to boost agent performance. It offers features such as real-time guidance, automated quality assurance, sentiment analysis, and CRM integrations. These tools empower businesses to improve customer satisfaction, reduce errors, and streamline call center operations.
What is Abstrakt Software and what does Abstrakt Software do?
Abstrakt Software is a real-time call center tool designed to boost agent performance. It offers features such as real-time guidance, automated quality assurance, sentiment analysis, and CRM integrations. These tools empower businesses to improve customer satisfaction, reduce errors, and streamline call center operations.
Abstrakt integrates with existing CRM systems to provide insights for coaching and training. It also offers conversation intelligence to improve call outcomes and real-time call coaching. Some users have reported software conflicts with other tools and apps.
How does Abstrakt Software integrate with other tools?
Abstrakt integrates with existing CRM systems to provide insights for coaching and training. It also offers conversation intelligence to improve call outcomes and real-time call coaching. Some users have reported software conflicts with other tools and apps.
Alternatives to Abstrakt include Balto, Observe.AI, Creovai, evaluagent, Intradiem, and Genesys Cloud EX. These competitors offer similar features such as real-time agent guidance, AI-powered call analysis, and automated quality assurance for improved call center performance.
What the main competitors of Abstrakt Software?
Alternatives to Abstrakt include Balto, Observe.AI, Creovai, evaluagent, Intradiem, and Genesys Cloud EX. These competitors offer similar features such as real-time agent guidance, AI-powered call analysis, and automated quality assurance for improved call center performance.
Yes, Abstrakt Software is a legitimate call center tool designed to improve agent performance. It offers real-time guidance, automated quality assurance, and integrates with existing CRM systems. User reviews highlight its intuitive interface and helpful real-time prompts.
Is Abstrakt Software legit?
Yes, Abstrakt Software is a legitimate call center tool designed to improve agent performance. It offers real-time guidance, automated quality assurance, and integrates with existing CRM systems. User reviews highlight its intuitive interface and helpful real-time prompts.
Abstrakt's pricing information is not publicly available. Contact their sales team for a customized quote based on your specific business needs and to determine if Abstrakt software is worth the investment.
How much does Abstrakt Software cost?
Abstrakt's pricing information is not publicly available. Contact their sales team for a customized quote based on your specific business needs and to determine if Abstrakt software is worth the investment.
Abstrakt's customer service receives positive feedback, with users highlighting the helpfulness and responsiveness of the support team, particularly Spencer. They are praised for their proactive assistance during implementation and troubleshooting. However, some users mention occasional software glitches requiring support intervention.
Is Abstrakt Software customer service good?
Abstrakt's customer service receives positive feedback, with users highlighting the helpfulness and responsiveness of the support team, particularly Spencer. They are praised for their proactive assistance during implementation and troubleshooting. However, some users mention occasional software glitches requiring support intervention.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.