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Intradiem description
Intradiem is an automation platform designed for customer service call centers. It integrates with your existing systems to analyze call volume, agent schedules, and workflow in real-time. This helps identify unused capacity and automates tasks like assigning breaks or scheduling training, leading to increased efficiency and agent productivity. Intradiem aims to empower agents, not replace them, by streamlining their workflow and giving them more time to focus on customer interactions.
Who is Intradiem best for
Intradiem automates contact center tasks, boosting agent productivity and efficiency. Users praise its real-time analysis, automated scheduling, and excellent customer support. However, some report issues with disconnections, reporting limitations, and integration challenges. Ideal for medium to large businesses in finance, healthcare, software, and telecommunications looking to streamline operations and improve customer interactions.
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Ideal for medium to large contact centers (101-1000+ employees).
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Best fit for Finance, Healthcare, Software, and Telecommunications.
Intradiem features
Supported Intradiem analyzes call volume, agent schedules, and workflow in real-time to identify unused capacity. |
Supported Intradiem automates tasks like break assignments and training scheduling based on real-time analysis of staffing needs. |
Supported Intradiem helps streamline call handling to improve efficiency and allow agents more time for customer interactions. |
Supported Intradiem focuses on improving agent adherence to schedules. |
Supported Intradiem offers a burnout and attrition indicator to predict and prevent agent burnout. |
Supported Intradiem integrates with existing ACD and WFM systems to offer real-time, proactive support to agents. |
Intradiem reviews
We've summarised 68 Intradiem reviews (Intradiem TrustPilot reviews and Intradiem G2 reviews) and summarised the main points below.
- Automates scheduling and task management, boosting productivity.
- Real-time data analysis and performance tracking.
- Excellent customer support, responsive and attentive.
- Facilitates efficient training delivery during downtime.
- Improves schedule adherence and reduces manual workload.
- Frequent disconnections and corrupted rules hinder reliability.
- Reporting is not user-friendly and lacks time zone adjustments.
- Limited customization, especially in the user interface.
- Difficulty integrating with certain systems (e.g., Five9).
- Occasional glitches and freezing issues disrupt workflow.
Intradiem pricing
The commentary is based on 3 reviews from Intradiem G2 reviews.
Intradiem's pricing is considered reasonable by some, offering valuable features for workforce management. However, others find the cost of additional features and upgrades to be high, particularly for larger organizations. Despite the cost concerns, the overall sentiment suggests Intradiem provides a good return on investment.
See the Intradiem pricing page.
Intradiem alternatives
Alvaria WorkforceSmart contact center scheduling: predict demand, optimize staff, boost efficiency.Read more
Intradiem FAQ
Intradiem is a real-time automation platform for contact centers. It integrates with existing systems to analyze workflow and optimize agent scheduling, increasing efficiency and productivity. It automates tasks like break assignments and training, empowering agents to focus on customer interactions.
What is Intradiem and what does Intradiem do?
Intradiem is a real-time automation platform for contact centers. It integrates with existing systems to analyze workflow and optimize agent scheduling, increasing efficiency and productivity. It automates tasks like break assignments and training, empowering agents to focus on customer interactions.
Intradiem integrates with existing ACD and WFM systems to provide real-time support and automate tasks. It connects with various platforms to analyze call volume, agent schedules, and workflows, enabling streamlined call handling and improved agent adherence. However, some users have reported difficulties integrating with specific systems like Five9.
How does Intradiem integrate with other tools?
Intradiem integrates with existing ACD and WFM systems to provide real-time support and automate tasks. It connects with various platforms to analyze call volume, agent schedules, and workflows, enabling streamlined call handling and improved agent adherence. However, some users have reported difficulties integrating with specific systems like Five9.
Alternatives to Intradiem include Alvaria Workforce for intelligent scheduling, Verint Monet for performance insights, and Replicant for AI-powered call automation. Other competitors include Nextiva, UJET, and XCALLY, each offering various contact center solutions.
What the main competitors of Intradiem?
Alternatives to Intradiem include Alvaria Workforce for intelligent scheduling, Verint Monet for performance insights, and Replicant for AI-powered call automation. Other competitors include Nextiva, UJET, and XCALLY, each offering various contact center solutions.
Yes, Intradiem is a legitimate automation platform for contact centers. It integrates with existing systems to optimize scheduling and boost agent productivity. G2 reviews rate it 4.4/5, praising its automation and support. However, some users report connectivity issues and limited customization.
Is Intradiem legit?
Yes, Intradiem is a legitimate automation platform for contact centers. It integrates with existing systems to optimize scheduling and boost agent productivity. G2 reviews rate it 4.4/5, praising its automation and support. However, some users report connectivity issues and limited customization.
Intradiem doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and to determine if Intradiem is worth the investment for your organization.
How much does Intradiem cost?
Intradiem doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and to determine if Intradiem is worth the investment for your organization.
Intradiem's customer service receives positive feedback for its responsiveness and helpfulness in resolving issues quickly. Users appreciate the prompt support and readily available resources. However, some users mention receiving duplicate emails and occasional difficulties with technical support.
Is Intradiem customer service good?
Intradiem's customer service receives positive feedback for its responsiveness and helpfulness in resolving issues quickly. Users appreciate the prompt support and readily available resources. However, some users mention receiving duplicate emails and occasional difficulties with technical support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.