What is Blackbaud CRM and what does Blackbaud CRM do?

Blackbaud CRM (Raiser's Edge NXT) is a cloud-based platform for nonprofit fundraising and donor management. It offers tools for managing donations, tracking donor interactions, cultivating major gifts, organizing events, and analyzing campaign success, all designed to streamline fundraising and boost donor engagement.

How does Blackbaud CRM integrate with other tools?

Blackbaud CRM integrates with other Blackbaud products and offers an open API. Users appreciate the integrations, but some find the conversion process to be difficult. More information on specific integrations is needed for a comprehensive overview.

What the main competitors of Blackbaud CRM?

Alternatives to Blackbaud CRM include DonorPerfect, NeonCRM, Bloomerang, Kindful, and Raiser's Edge NXT. These competitors offer similar features for donor management, fundraising, and nonprofit operations.

Is Blackbaud CRM legit?

Yes, Blackbaud CRM is a legitimate cloud-based software for non-profit fundraising and donor management. It's known for robust fundraising tools but can be expensive and complex, according to some users. So, it's considered safe and reliable.

How much does Blackbaud CRM cost?

I couldn't find pricing details for Blackbaud CRM. Contact Blackbaud directly for a quote tailored to your organization's needs. Consider factors like product features and your budget to determine if it's worth the investment.

Is Blackbaud CRM customer service good?

Blackbaud CRM's customer service receives mixed reviews. While some users appreciate the accessibility of support, others report inconsistency and unhelpful representatives, leading to frustration and delays.

Blackbaud CRM

Name: Blackbaud CRM
Author: Blackbaud

Website LinkedIn Twitter

Company health

Employee growth

No change in the last year

Web traffic

21% decrease in the last quarter

Ratings

3.5/5

(40)

Blackbaud CRM description

Blackbaud CRM (Raiser's Edge NXT) is a cloud-based software designed specifically for non-profit fundraising and donor management. It helps you manage every aspect of donor relationships, from identifying potential donors to tracking donations and measuring campaign success. This software stands out with its robust features for managing large-scale fundraising efforts, including tools for major gift cultivation, event management, and recurring giving programs. Blackbaud CRM aims to streamline your fundraising efforts, increase donor engagement, and ultimately help you raise more money.

Who is Blackbaud CRM best for

Blackbaud CRM (Raiser's Edge NXT) is a cloud-based fundraising and donor management software designed for medium to large nonprofits. Users appreciate its comprehensive donor tracking and robust fundraising tools, but some find the cost high and the interface complex. It's best for organizations needing advanced features and integrations, but may be overwhelming for smaller nonprofits with limited budgets.

Best for medium to large nonprofits (101+ employees).
Ideal for non-profit organizations seeking streamlined fundraising and donor management.

Blackbaud CRM features

Supported

Blackbaud CRM supports moves management with prospect plans, tracking, and data analytics.

Supported

Blackbaud CRM offers robust reporting and analytics features, including tools like ResearchPoint.

Supported

Blackbaud CRM accepts online donations via Blackbaud Donation Forms.

Supported

Blackbaud CRM provides a 360-degree view of donors, including interactions and donations.

Supported

Blackbaud CRM supports event creation, management, registration, ticketing, and promotion.

Blackbaud CRM reviews

We've summarised 40 Blackbaud CRM reviews (Blackbaud CRM G2 reviews) and summarised the main points below.

Pros of Blackbaud CRM

Recurring donation management (prior to web-only version).
Easy access to customer support (though inconsistent in quality).
Integration with other products.
Comprehensive donor information tracking.
Robust fundraising and event management tools.

Cons of Blackbaud CRM

High cost, especially for smaller organizations and additional features.
Difficult and time-consuming conversion process.
Inconsistent and unhelpful customer support.
Cumbersome reporting features.
Complex and outdated interface, requiring technical expertise.

Blackbaud CRM pricing

The commentary is based on 5 reviews from Blackbaud CRM G2 reviews.

Blackbaud CRM pricing is generally considered expensive, especially for smaller organizations. Users have mentioned steep price increases after initial contracts and hidden fees. While larger organizations might find the cost justifiable, budget-conscious users should carefully evaluate the pricing structure.

See the Blackbaud CRM pricing page.

Blackbaud CRM alternatives

blackbaud-crm vs Salesforce Nonprofit Cloud
Empowers nonprofits to manage donors, programs, and impact.
Read more
Virtuous

Donor management made simple, boosting nonprofit growth.
Read more
Neon CRM

Streamlines donor and member management for nonprofits.
Read more
Bloomerang

Manages nonprofit donors, fundraising, volunteers, aiming for better retention.
Read more
Blackboard Collaborate

Real-time online classroom and meeting platform with interactive tools.
Read more
Ellucian CRM Advance

Boost higher-ed fundraising with data-driven donor management.
Read more

Blackbaud CRM FAQ

What is Blackbaud CRM and what does Blackbaud CRM do?

Blackbaud CRM (Raiser's Edge NXT) is a cloud-based platform for nonprofit fundraising and donor management. It offers tools for managing donations, tracking donor interactions, cultivating major gifts, organizing events, and analyzing campaign success, all designed to streamline fundraising and boost donor engagement.
How does Blackbaud CRM integrate with other tools?

Blackbaud CRM integrates with other Blackbaud products and offers an open API. Users appreciate the integrations, but some find the conversion process to be difficult. More information on specific integrations is needed for a comprehensive overview.
What the main competitors of Blackbaud CRM?

Alternatives to Blackbaud CRM include DonorPerfect, NeonCRM, Bloomerang, Kindful, and Raiser's Edge NXT. These competitors offer similar features for donor management, fundraising, and nonprofit operations.
Is Blackbaud CRM legit?

Yes, Blackbaud CRM is a legitimate cloud-based software for non-profit fundraising and donor management. It's known for robust fundraising tools but can be expensive and complex, according to some users. So, it's considered safe and reliable.
How much does Blackbaud CRM cost?

I couldn't find pricing details for Blackbaud CRM. Contact Blackbaud directly for a quote tailored to your organization's needs. Consider factors like product features and your budget to determine if it's worth the investment.
Is Blackbaud CRM customer service good?

Blackbaud CRM's customer service receives mixed reviews. While some users appreciate the accessibility of support, others report inconsistency and unhelpful representatives, leading to frustration and delays.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.