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BMC FootPrints

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Last updated on

Company health

Employee growth
No change in the last year
Web traffic
2% decrease in the last quarter
Financing
January 2005 - $5M

Ratings

G2
3.5/5
(56)
Glassdoor
2.6/5
(2)

BMC FootPrints description

BMC FootPrints is an IT service management tool designed to streamline IT support and services within mid-sized organizations. It offers a customizable platform to manage employee requests, track issues, and automate workflows. The software aims to boost IT efficiency and improve employee satisfaction with simplified service experiences. FootPrints can integrate with existing systems like Active Directory and offers configurable automation features to speed up service delivery and improve IT responsiveness.

Who is BMC FootPrints best for

BMC FootPrints streamlines IT support and service delivery for mid-sized organizations, especially those in IT, education, and legal. It helps manage employee requests, track issues, and automate workflows, boosting IT efficiency. FootPrints integrates with existing systems like Active Directory and offers customizable automation.

  • Best fit for small to medium-sized businesses (1-1000 employees).

  • Ideal for IT, education, and legal organizations.

BMC FootPrints features

Supported

BMC FootPrints offers configurable automation features to speed up service delivery and improve IT responsiveness.

Supported

BMC FootPrints is designed to streamline IT support and services within mid-sized organizations and manage employee requests.

Supported

FootPrints can integrate with existing systems like Active Directory.

Supported

BMC FootPrints offers a customizable platform to manage employee requests, track issues, and automate workflows.

Supported

BMC FootPrints offers a customizable platform to...track issues, and automate workflows.

Supported

It offers a customizable platform to manage employee requests.

BMC FootPrints pricing

The commentary is based on 1 reviews from BMC FootPrints G2 reviews.

BMC FootPrints' pricing is a common concern, with users finding it overpriced for the value provided. Some reviewers mention the platform's subpar reporting capabilities as a contributing factor to their negative pricing sentiment.

See the BMC FootPrints pricing page.

BMC FootPrints alternatives

  • Logo of Freshservice
    Freshservice
    Streamlined IT service management for happier teams.
    Read more
  • Logo of SysAid
    SysAid
    Effortless IT service management, automating help desk and internal requests.
    Read more
  • Logo of InvGate Service Management
    InvGate Service Management
    Streamlines IT and enterprise service delivery with a user-friendly help desk.
    Read more
  • Logo of Jira Service Management
    Jira Service Management
    Streamlines IT support, manages requests, and boosts team collaboration.
    Read more
  • Logo of ManageEngine ServiceDesk Plus
    ManageEngine ServiceDesk Plus
    Streamlines IT help desk, asset tracking, and change management.
    Read more
  • Logo of Alemba Service Manager
    Alemba Service Manager
    Streamlines IT, automates tasks, boosts efficiency, and satisfies users.
    Read more

BMC FootPrints FAQ

  • What is BMC FootPrints and what does BMC FootPrints do?

    BMC FootPrints is an IT service management (ITSM) solution designed for mid-sized organizations. It streamlines IT support, manages employee requests, tracks issues, and automates workflows, integrating with systems like Active Directory. This customizable platform aims to improve IT efficiency and service delivery.

  • How does BMC FootPrints integrate with other tools?

    BMC FootPrints integrates with existing systems like Active Directory, enabling streamlined user management and authentication. It also offers customizable integrations to connect with other IT tools and services, enhancing workflow automation and data synchronization.

  • What the main competitors of BMC FootPrints?

    Top alternatives to BMC FootPrints include Freshservice, SysAid, InvGate Service Management, ManageEngine ServiceDesk Plus, BoldDesk, and Alemba Service Manager. These competitors offer similar IT service management capabilities for mid-sized organizations seeking streamlined support and service delivery.

  • Is BMC FootPrints legit?

    Yes, BMC FootPrints is a legitimate IT service management tool. It's designed for mid-sized organizations to streamline IT support and automate workflows, aiming to improve IT efficiency and employee satisfaction. It integrates with existing systems like Active Directory.

  • How much does BMC FootPrints cost?

    I couldn't find pricing details for BMC FootPrints. Contact BMC directly to discuss pricing and determine if the product's features are worth the investment for your needs.

  • Is BMC FootPrints customer service good?

    BMC FootPrints customer service receives mixed reviews. Some users appreciate the reporting features and online accessibility. However, others have reported problems with reliability, slow email-to-ticket conversion, and unhelpful support, describing it as unstable.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.