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InvGate Service Management description
InvGate Service Management is a customizable service desk software designed to manage IT and enterprise services. It offers tools like a drag-and-drop workflow builder, AI-powered virtual agent, and service desk features to streamline support processes. The platform is known for its user-friendliness and integrates with InvGate Asset Management, making it suitable for organizations aiming to implement ITIL practices.
Who is InvGate Service Management best for
InvGate Service Management is a user-friendly platform designed to streamline IT and enterprise services. It offers a drag-and-drop workflow builder, AI-powered virtual agent, and robust search functionality. This customizable solution integrates with popular tools like Slack and Microsoft Teams, making it an attractive option for organizations looking to improve their service management processes.
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Best fit for medium-sized businesses (101-1000 employees), suitable for small and large enterprises.
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Ideal for IT departments within organizations of all sizes seeking streamlined service management.
InvGate Service Management features
Supported InvGate Service Management integrates with Slack, Google Drive, and Microsoft Teams. |
Supported InvGate supports multi-channel integration including email and social media. |
Supported InvGate Service Management supports real-time dashboards for ticket volume, agent availability, and other key metrics. |
Supported InvGate Service Management offers a robust search engine for easy information retrieval. |
InvGate Service Management alternatives
invgate-service-management vs ServiceNow IT Asset ManagementControl IT assets, optimize costs, and automate lifecycle management.Read more
InvGate Service DeskStreamlines IT support, automates workflows, and boosts team efficiency.Read more
InvGate Service Management FAQ
InvGate Service Management is a customizable service desk software that streamlines IT and enterprise services. It features a drag-and-drop workflow builder, an AI-powered virtual agent, and robust integrations. This user-friendly platform is ideal for organizations looking to improve their service management processes.
What is InvGate Service Management and what does InvGate Service Management do?
InvGate Service Management is a customizable service desk software that streamlines IT and enterprise services. It features a drag-and-drop workflow builder, an AI-powered virtual agent, and robust integrations. This user-friendly platform is ideal for organizations looking to improve their service management processes.
InvGate Service Management integrates with various tools, including Slack, Google Drive, and Microsoft Teams. It also supports multi-channel integration, encompassing email and social media platforms, to streamline communication and enhance service delivery.
How does InvGate Service Management integrate with other tools?
InvGate Service Management integrates with various tools, including Slack, Google Drive, and Microsoft Teams. It also supports multi-channel integration, encompassing email and social media platforms, to streamline communication and enhance service delivery.
Alternatives to InvGate Service Management include BMC FootPrints, InvGate Service Desk, ITSM 365, ServicePRO, and ManageEngine ServiceDesk Plus. These competitors offer similar IT service management functionalities, such as streamlining support, automating workflows, and improving efficiency.
What the main competitors of InvGate Service Management?
Alternatives to InvGate Service Management include BMC FootPrints, InvGate Service Desk, ITSM 365, ServicePRO, and ManageEngine ServiceDesk Plus. These competitors offer similar IT service management functionalities, such as streamlining support, automating workflows, and improving efficiency.
Yes, InvGate Service Management is safe and legitimate software. It receives positive ratings (4.6/5 on G2) and demonstrates growth with increasing website traffic and employee count. The software appears to be a reliable choice for IT service management.
Is InvGate Service Management legit?
Yes, InvGate Service Management is safe and legitimate software. It receives positive ratings (4.6/5 on G2) and demonstrates growth with increasing website traffic and employee count. The software appears to be a reliable choice for IT service management.
InvGate Service Management pricing is not publicly available. Contact InvGate directly for a quote tailored to your specific needs and to determine if the product's worth aligns with its cost.
How much does InvGate Service Management cost?
InvGate Service Management pricing is not publicly available. Contact InvGate directly for a quote tailored to your specific needs and to determine if the product's worth aligns with its cost.
InvGate's customer service receives mixed reviews. While the platform is generally user-friendly and efficient, some users have reported slow response times and difficulty resolving technical issues, especially concerning updates and automation features.
Is InvGate Service Management customer service good?
InvGate's customer service receives mixed reviews. While the platform is generally user-friendly and efficient, some users have reported slow response times and difficulty resolving technical issues, especially concerning updates and automation features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.