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InvGate Service Desk

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Last updated on

Company health

Employee growth
16% increase in the last year
Web traffic
14% decrease in the last quarter
Financing
April 2023 - $35M

Ratings

G2
4.7/5
(20)
Glassdoor
4.4/5
(68)

InvGate Service Desk description

InvGate Service Desk is a flexible help desk software designed to streamline IT support for organizations of all sizes. It provides a simple, code-free interface for managing IT requests, automating workflows, and tracking service performance. With features like a self-service portal, customizable dashboards, and automation capabilities, InvGate Service Desk aims to improve team efficiency and enhance the end-user experience. It also integrates with InvGate's asset management solution for unified IT management.

What companies are using InvGate Service Desk?

toyota is using InvGate Service Desk
toyota
PEoples Bank is using InvGate Service Desk
PEoples Bank
Collins Aerospace is using InvGate Service Desk
Collins Aerospace
AES is using InvGate Service Desk
AES
KPMG is using InvGate Service Desk
KPMG
Allianz is using InvGate Service Desk
Allianz Zapier is used by toyota, PEoples Bank, Collins Aerospace, AES, KPMG, Allianz.

Who is InvGate Service Desk best for

InvGate Service Desk is a user-friendly help desk solution ideal for IT departments in organizations of all sizes. Users praise its intuitive interface and streamlined request management. However, some users mention the lack of a mobile app and limited customization options as drawbacks. It's a great option for those seeking quick implementation and efficient IT support.

  • Best for small to medium-sized businesses (1-1000 employees), but also suitable for larger enterprises.

  • Particularly well-suited for Education and Software/IT/Telecom companies.

InvGate Service Desk features

Supported

InvGate Service Management's Ticket Management facilitates efficient ticket handling, enabling agents to prioritize tasks, enhance collaboration, and improve performance visibility.

Supported

InvGate Service Management provides robust analytics capabilities, allowing users to create custom dashboards, cross-analyze metrics, and share reports.

Supported

InvGate Service Desk offers robust self-service capabilities through its portal, enabling end-users to submit requests, access FAQs, and find solutions independently.

Supported

InvGate Service Desk simplifies the integration process through pre-built connectors, facilitating easy, code-free integration with a variety of third-party tools.

Supported

InvGate Service Desk's AI-powered features, including a virtual agent, automate routine tasks, enhance efficiency, and improve overall service delivery.

Supported

InvGate Service Desk's no-code platform simplifies customization, enabling effortless tailoring to specific business needs without requiring complex coding.

Supported

InvGate Service Management offers a wide array of additional features, encompassing... automation...

InvGate Service Desk pricing

See the InvGate Service Desk pricing page.

  • InvGate Service Desk has a free trial.

Starter
$999

The foundation of a cutting-edge Service Management, this plan includes 5 agents, simple configuration, a self-service portal, and basic features for efficient service desk operations.

Pro
Custom

This plan includes ITIL aligned workflows, automation, enhanced support, and allows for 6-50 agents.

Enterprise
Custom

This plan offers custom agents, On-Premise hosting, concurrent licensing, and advanced security configurations.

InvGate Service Desk alternatives

  • Logo of InvGate Service Management
    InvGate Service Management
    Streamlines IT and enterprise service delivery with a user-friendly help desk.
    Read more
  • Logo of ServicePRO
    ServicePRO
    Streamlines IT requests, automates tasks, boosts service efficiency.
    Read more
  • Logo of BOSSDesk
    BOSSDesk
    Streamlines IT support, manages assets, and automates workflows.
    Read more
  • Logo of ITSM 365
    ITSM 365
    Streamlined IT service desk, automating workflows, improving support.
    Read more
  • Logo of Deskpro
    Deskpro
    Powerful helpdesk software unifying all support channels.
    Read more
  • Logo of Issuetrak
    Issuetrak
    Customizable issue tracking software streamlines workflows and boosts team productivity
    Read more

InvGate Service Desk FAQ

  • What is InvGate Service Desk and what does InvGate Service Desk do?

    InvGate Service Desk is a user-friendly help desk software streamlining IT support requests, automating workflows, and tracking service performance. It features a self-service portal, customizable dashboards, and integrations, benefiting organizations of all sizes seeking efficient IT management.

  • How does InvGate Service Desk integrate with other tools?

    InvGate Service Desk integrates with various third-party tools through pre-built connectors. This code-free integration process simplifies connecting with other platforms, enhancing the help desk's functionality and streamlining IT workflows.

  • What the main competitors of InvGate Service Desk?

    Alternatives to InvGate Service Desk include Deskpro, Issuetrak, ServicePRO, BOSSDesk, and ITSM 365. These competitors offer similar IT service management and help desk functionalities, catering to businesses seeking streamlined support and workflow automation.

  • Is InvGate Service Desk legit?

    InvGate Service Desk is a legitimate and safe help desk software. User reviews praise its user-friendly interface and streamlined IT support. It's a trusted solution for businesses of all sizes seeking efficient IT service management.

  • How much does InvGate Service Desk cost?

    InvGate Service Desk's Starter plan is $999 for 5 agents. The Pro and Enterprise plans have custom pricing based on your organization's needs. Contact InvGate for a personalized quote to see if the product pricing is worth it for you.

  • Is InvGate Service Desk customer service good?

    Customer reviews on InvGate Service Desk's support are mixed. While some praise its excellent customer support and ease of use, others report slow response times and difficulties with troubleshooting specific issues. Overall, the experience seems to vary.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.