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BMC Helix Platform description
BMC Helix Platform is a cloud-based software solution designed to connect and improve IT service and operations. It offers tools for automation, data analysis, and application development, all within a single platform. Its focus is on providing a centralized system for managing and optimizing IT processes, helping businesses become more efficient and responsive. BMC Helix Platform stands out with its AI-driven insights and aims to simplify complex IT operations for smoother, more effective service delivery.
Who is BMC Helix Platform best for
BMC Helix Platform offers a comprehensive solution for IT service management and operations. It streamlines automation, data analysis, and application development on a single platform. This makes it particularly well-suited for large enterprises seeking to improve IT efficiency and responsiveness. BMC Helix is designed to simplify complex IT operations, centralizing management and optimizing service delivery. It excels in incident resolution, service request management, and change management.
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Best for medium to large enterprises (101+ employees), especially those with complex IT needs.
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Ideal for businesses in the software, IT, and telecommunications sectors.
BMC Helix Platform features
Supported BMC Helix Platform connects various IT domains, offering visibility and enabling AI-driven actions to boost efficiency, productivity, and innovation. |
Supported BMC Helix Platform offers a unified platform to automate and facilitate the work of service and operations teams. |
Supported BMC Helix Platform supports other BMC Helix solutions for discovery, operations management, service management, continuous optimization, and delivering omni-channel experiences. |
Supported BMC Helix Platform enables planning of cloud migrations with BMC Helix Continuous Optimization. |
Supported BMC Helix Platform allows importing discovered data into BMC Helix Operations Management to enhance operational insights. |
Supported BMC Helix Platform allows for the design of automation processes to drive scale and return on investment. |
BMC Helix Platform pricing
The commentary is based on 1 reviews from BMC Helix Platform G2 reviews.
BMC Helix Platform's pricing is not discussed in the available reviews. Therefore, I cannot provide pricing details. Contact BMC directly for pricing information regarding the Helix Platform's automation and workflow solutions.
See the BMC Helix Platform pricing page.
BMC Helix Platform alternatives
ServiceNow IT Service ManagementStreamlines IT, automates tasks, improves service, reduces costs.Read more
ManageEngine ServiceDesk PlusStreamlines IT help desk, asset tracking, and change management.Read more
Jira Service ManagementStreamlines IT support, manages requests, and boosts team collaboration.Read more
BMC Helix Platform FAQ
BMC Helix Platform is a cloud-based IT service and operations management platform. It provides automation, data analysis, and app development tools, enabling a centralized system for optimizing IT processes. This AI-driven platform helps businesses improve efficiency and responsiveness in IT service delivery.
What is BMC Helix Platform and what does BMC Helix Platform do?
BMC Helix Platform is a cloud-based IT service and operations management platform. It provides automation, data analysis, and app development tools, enabling a centralized system for optimizing IT processes. This AI-driven platform helps businesses improve efficiency and responsiveness in IT service delivery.
BMC Helix Platform integrates with other BMC Helix solutions and offers cross-domain connectivity, enabling streamlined data flow and automation across IT operations, including cloud migration planning and operational data imports. It also supports designing custom automation processes.
How does BMC Helix Platform integrate with other tools?
BMC Helix Platform integrates with other BMC Helix solutions and offers cross-domain connectivity, enabling streamlined data flow and automation across IT operations, including cloud migration planning and operational data imports. It also supports designing custom automation processes.
Top alternatives to BMC Helix Platform include Freshservice, ManageEngine ServiceDesk Plus, and ServiceNow ITSM. These platforms offer similar IT service management capabilities, focusing on streamlining operations, automating tasks, and improving service delivery. Other competitors include Uniware ERP, Oracle Cloud PaaS, and Atomicwork.
What the main competitors of BMC Helix Platform?
Top alternatives to BMC Helix Platform include Freshservice, ManageEngine ServiceDesk Plus, and ServiceNow ITSM. These platforms offer similar IT service management capabilities, focusing on streamlining operations, automating tasks, and improving service delivery. Other competitors include Uniware ERP, Oracle Cloud PaaS, and Atomicwork.
Yes, BMC Helix Platform is a legitimate IT service and operations management platform offered by BMC Software, a well-established software company. It's a safe and reliable choice for businesses seeking to streamline their IT processes using AI and automation.
Is BMC Helix Platform legit?
Yes, BMC Helix Platform is a legitimate IT service and operations management platform offered by BMC Software, a well-established software company. It's a safe and reliable choice for businesses seeking to streamline their IT processes using AI and automation.
I couldn't find pricing details for BMC Helix Platform. Contact BMC directly to get a personalized quote for product pricing and determine if the platform meets your needs and budget.
How much does BMC Helix Platform cost?
I couldn't find pricing details for BMC Helix Platform. Contact BMC directly to get a personalized quote for product pricing and determine if the platform meets your needs and budget.
BMC Helix Platform receives positive feedback for its robust ITSM capabilities, automation features, and mobile app accessibility. However, some users find certain advanced features complex, indicating a learning curve. Overall, customers appreciate its problem-solving capabilities and efficient service request handling.
Is BMC Helix Platform customer service good?
BMC Helix Platform receives positive feedback for its robust ITSM capabilities, automation features, and mobile app accessibility. However, some users find certain advanced features complex, indicating a learning curve. Overall, customers appreciate its problem-solving capabilities and efficient service request handling.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.