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Kaseya BMS description
Kaseya BMS is a cloud-based business management software designed for IT departments and IT service providers. It helps you manage all aspects of your business from a single platform, including help desk requests, project management, billing, and client relationships. Kaseya BMS aims to simplify complex workflows, automate tasks like billing, and improve team collaboration to deliver better IT services. It offers out-of-the-box reports and dashboards for performance tracking and integrates with other popular business tools. Kaseya BMS is designed to help you improve operational efficiency, reduce manual tasks, and gain better control over your service delivery.
Who is Kaseya BMS best for
Kaseya BMS is a cloud-based business management platform for IT departments and service providers. It streamlines help desk requests, project management, billing, and client relationship management. Users praise its comprehensive ticketing, intuitive interface, and affordable pricing. However, some find the reporting could be improved and certain integrations cumbersome. Kaseya BMS helps improve operational efficiency and reduce manual tasks.
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Best for small to medium-sized IT service providers (MSPs).
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Ideal for IT services and software companies.
Kaseya BMS features
Supported Kaseya BMS offers a single platform to manage all aspects of IT services, including ticketing, project management, billing, and client relationship management, which helps improve operational efficiency, reduce manual tasks, and gain better control over service delivery. |
Supported Kaseya BMS helps automate tasks and workflows, including billing, project management, and ticket resolution to simplify operations and improve productivity. No coding or third party consultants are required. |
Supported Kaseya BMS integrates documentation directly within the platform, empowering technicians with quick access to relevant information for faster and more accurate ticket resolution. |
Supported Kaseya BMS allows IT technicians to access devices remotely with a single click, facilitating swift and effective IT support. |
Supported Kaseya BMS automates the entire billing process, minimizing errors, accelerating invoice delivery, and automating contract updates based on changes in user, device, and license quantities. |
Supported Kaseya BMS includes pre-built dashboards and reports that provide real-time insights into key performance indicators, facilitating informed decision-making and business improvement. |
Supported Kaseya BMS integrates with popular accounting and product catalog solutions, streamlining processes and enabling comfortable scaling without added costs. |
Kaseya BMS reviews
We've summarised 67 Kaseya BMS reviews (Kaseya BMS Software Advice reviews, Kaseya BMS Capterra reviews and Kaseya BMS G2 reviews) and summarised the main points below.
- Powerful suite of management tools.
- Easy remote client connection.
- Simple setup and use, especially for starting MSPs.
- Effective ticketing and invoicing, with direct Xero integration.
- Comprehensive ticketing system with email and custom icon submission.
- Clear and easy-to-navigate user interface.
- Rich ticketing system with complete features.
- Responsive and helpful customer support.
- Affordable compared to competitors like ConnectWise.
- Modern interface for ticketing with powerful search and decent reporting.
- Plenty of valuable presets for CRM data organization.
- Accurate data and ticket management.
- Helps organize business processes and track work/hours.
- Easy ticket management and workflow manipulation for automations.
- Fast ticket response times and comprehensive documentation.
- Great at translating customer needs into deliverables.
- Tight management capabilities for running an MSP.
- Centralizes client requests in one place.
- Allows image attachments in tickets.
- Dashboard provides insightful financial data (e.g., expiring contracts, sales).
- Easy ticket status filtering and triage.
- Good integrations with other tools (e.g., BrightGauge, Customer Thermometer).
- Reasonable pricing and cloud-based accessibility.
- Intuitive interface for easy configuration and daily use.
- Valuable for IT project management and team collaboration.
- Difficult to insert images into ticket updates.
- Session timeouts when idle.
- Some templates do not work.
- No Datto Commerce integration.
- Difficult to locate specific settings (e.g., tax settings).
- Reporting could be more user-friendly.
- Workflows can be complex and may break functionalities.
- Quotation process is cumbersome.
- Invoice editing requires voiding and recreating.
- Poor IT Glue integration leading to data loss.
- Many features are hidden within menus.
- Limited customization for client portal ticket fields.
- Cloud backup recovery can be slow.
- Kaseya products not pre-loaded.
- Long contract terms (36 months).
- Requires separate specialists for support on different integrated products.
- Loose integration with Kaseya VSA, requiring frequent resyncs.
- PDF quote files are not visually appealing.
- Lacks batch invoicing.
- Completed tickets clutter active queues.
- Auto-generated tickets do not function reliably.
- Inventory tracking is cumbersome, especially transfers between locations.
- Feature requests are addressed slowly.
Kaseya BMS pricing
The commentary is based on 8 reviews from Kaseya BMS Capterra reviews and Kaseya BMS G2 reviews.
Kaseya BMS is praised for its affordability, especially compared to alternatives like ConnectWise. Users highlight its cost-effectiveness for providing a suite of PSA tools and appreciate its licensing model. However, some find the 36-month contracts a bit long.
See the Kaseya BMS pricing page.
Kaseya BMS alternatives
SolarWinds Help Desk EssentialsUnified ticketing, asset management, and remote IT support.Read more
SolarWinds IT Help DeskStreamlined IT support ticketing, asset tracking, and knowledge base.Read more
Kaseya BMS FAQ
Kaseya BMS is a cloud-based business management platform for IT departments and service providers. It streamlines operations, automates tasks like billing, and enhances team collaboration. Kaseya BMS offers reporting and dashboards, improving efficiency and service delivery.
What is Kaseya BMS and what does Kaseya BMS do?
Kaseya BMS is a cloud-based business management platform for IT departments and service providers. It streamlines operations, automates tasks like billing, and enhances team collaboration. Kaseya BMS offers reporting and dashboards, improving efficiency and service delivery.
Kaseya BMS integrates with popular business tools, including BrightGauge and Customer Thermometer. It also integrates with accounting software like Xero, though some users report difficulties with other integrations like IT Glue and Datto Commerce.
How does Kaseya BMS integrate with other tools?
Kaseya BMS integrates with popular business tools, including BrightGauge and Customer Thermometer. It also integrates with accounting software like Xero, though some users report difficulties with other integrations like IT Glue and Datto Commerce.
Top alternatives to Kaseya BMS include Atera, HaloPSA, SolarWinds Service Desk, N-able MSP Manager, and Jira Service Management. These competitors offer similar features such as ticketing, billing, project management, and IT asset management for IT service providers and departments.
What the main competitors of Kaseya BMS?
Top alternatives to Kaseya BMS include Atera, HaloPSA, SolarWinds Service Desk, N-able MSP Manager, and Jira Service Management. These competitors offer similar features such as ticketing, billing, project management, and IT asset management for IT service providers and departments.
Kaseya BMS is a legitimate business management software. User reviews on Glassdoor rate it 4.1/5, praising its ticketing, invoicing, and reporting features. It's considered safe and suitable for small to medium-sized IT service providers.
Is Kaseya BMS legit?
Kaseya BMS is a legitimate business management software. User reviews on Glassdoor rate it 4.1/5, praising its ticketing, invoicing, and reporting features. It's considered safe and suitable for small to medium-sized IT service providers.
I couldn't find pricing details for Kaseya BMS. Contact Kaseya directly for product pricing or a customized quote to see if BMS is worth the investment for your business.
How much does Kaseya BMS cost?
I couldn't find pricing details for Kaseya BMS. Contact Kaseya directly for product pricing or a customized quote to see if BMS is worth the investment for your business.
Kaseya BMS customer service receives mixed reviews. While some users praise the responsive and helpful support, others express frustration with the difficulty of resolving issues. Some users mention that support for the product is lacking because it is relatively new to Kaseya.
Is Kaseya BMS customer service good?
Kaseya BMS customer service receives mixed reviews. While some users praise the responsive and helpful support, others express frustration with the difficulty of resolving issues. Some users mention that support for the product is lacking because it is relatively new to Kaseya.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.