From SaaS shortlist to AI automation

Don't get left behind. Show Gralio how you work and our revolutionary new tool will return step-by-step guidance plus the exact software - or AI - to accelerate your work.

Request early access Learn more
Logo of SolarWinds Web Help Desk

SolarWinds Web Help Desk

Website LinkedIn Twitter

Last updated on

Company health

Employee growth
5% increase in the last year
Web traffic
2% decrease in the last quarter
Financing
February 2017 - $16M

Ratings

G2
3.9/5
(57)
Glassdoor
2.8/5
(1329)

SolarWinds Web Help Desk description

SolarWinds Web Help Desk is IT ticketing and asset management software designed for mid-sized companies. It helps streamline IT support by automating ticket creation, routing, and tracking. Key features include a centralized knowledge base, asset tracking, and reporting on service level agreements. It aims to improve IT efficiency and customer support by providing a single system for managing requests and resolving issues.

Who is SolarWinds Web Help Desk best for

SolarWinds Web Help Desk offers a centralized platform for IT support and asset management, streamlining ticketing, tracking, and knowledge management. Users appreciate the integrated platform and automated features but note some performance and UI/UX drawbacks. Ideal for small to medium businesses in IT and education seeking improved IT efficiency.

  • Best for small to medium-sized businesses (1-1000 employees).

  • Excellent fit for IT and education sectors.

SolarWinds Web Help Desk features

Supported

Automated ticket creation, routing, and tracking streamline IT support processes.

Supported

A knowledge base centralizes information for improved support and self-service.

Supported

Tracks and manages hardware and software assets.

Supported

Simplifies project and task management with relational ticketing.

Supported

Seamless integration with existing directory services.

Supported

Provides reporting capabilities to monitor and measure SLAs.

Supported

Integrates with Dameware Remote Support for streamlined troubleshooting.

SolarWinds Web Help Desk reviews

We've summarised 57 SolarWinds Web Help Desk reviews (SolarWinds Web Help Desk G2 reviews) and summarised the main points below.

Pros of SolarWinds Web Help Desk
  • Centralized platform for IT support and asset management.
  • Integrates with other SolarWinds products.
  • Customizable ticket types and workflows.
  • Automated ticket creation and routing.
  • Email integration and notifications.
Cons of SolarWinds Web Help Desk
  • Slow performance and resource intensive.
  • Lack of intuitive interface and navigation.
  • Limited customization options.
  • Outdated UI and mobile experience.
  • Reporting tools are slow and lack flexibility.

SolarWinds Web Help Desk pricing

The commentary is based on 5 reviews from SolarWinds Web Help Desk G2 reviews.

SolarWinds Web Help Desk is considered a cost-effective solution, especially for its comprehensive features and integration capabilities. However, some users find the licensing costs higher compared to other help desk products. It's seen as a valuable tool for organizations seeking a robust yet affordable solution.

See the SolarWinds Web Help Desk pricing page.

SolarWinds Web Help Desk alternatives

  • Logo of Kaseya BMS
    Kaseya BMS
    Streamlines IT business: client management, projects, billing, and service.
    Read more
  • Logo of Lansweeper
    Lansweeper
    Effortless IT asset discovery, tracking, and management for smarter decisions.
    Read more
  • Logo of ServiceNow IT Asset Management
    ServiceNow IT Asset Management
    Control IT assets, optimize costs, and automate lifecycle management.
    Read more
  • Logo of Datadog
    Datadog
    Unified observability platform for monitoring, troubleshooting, and securing cloud applications.
    Read more
  • Logo of SolarWinds Help Desk Essentials
    SolarWinds Help Desk Essentials
    Unified ticketing, asset management, and remote IT support.
    Read more
  • Logo of eG Enterprise
    eG Enterprise
    End-to-end performance monitoring for happy users and healthy systems.
    Read more

SolarWinds Web Help Desk FAQ

  • What is SolarWinds Web Help Desk and what does SolarWinds Web Help Desk do?

    SolarWinds Web Help Desk is an IT service management solution for mid-sized companies. It offers ticketing, asset management, a knowledge base, and reporting features to streamline IT support, automate workflows, and improve service levels. It's ideal for businesses seeking a centralized platform to manage IT requests and assets.

  • How does SolarWinds Web Help Desk integrate with other tools?

    SolarWinds Web Help Desk integrates with Active Directory/LDAP and Dameware Remote Support for streamlined troubleshooting. It also integrates with other SolarWinds products, creating a centralized platform for IT management. However, some users have noted limited customization options.

  • What the main competitors of SolarWinds Web Help Desk?

    Top alternatives to SolarWinds Web Help Desk include Kaseya BMS, Lansweeper, ServiceNow IT Asset Management, SolarWinds Help Desk Essentials, and Datadog. These competitors offer similar IT service management and asset tracking functionalities.

  • Is SolarWinds Web Help Desk legit?

    Yes, SolarWinds Web Help Desk is a legitimate IT ticketing and asset management software. It's designed for mid-sized companies seeking streamlined IT support, automated ticket management, and a centralized knowledge base. However, some users report slow performance and a less intuitive interface.

  • How much does SolarWinds Web Help Desk cost?

    I cannot find pricing information for SolarWinds Web Help Desk. Contact their sales team for a customized quote based on your specific needs. Consider exploring alternative help desk solutions if budget is a primary concern.

  • Is SolarWinds Web Help Desk customer service good?

    SolarWinds Web Help Desk receives mixed reviews for customer service. While some users appreciate the easy-to-use interface and helpful support, others report slow response times for feature requests and bug fixes. Overall, the software is praised for its robust features and customizability.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.