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Logo of SolarWinds Help Desk Essentials

SolarWinds Help Desk Essentials

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Last updated on

Company health

Employee growth
5% increase in the last year
Web traffic
2% decrease in the last quarter
Financing
February 2017 - $16M

Ratings

G2
4.3/5
(18)
Glassdoor
2.8/5
(1329)

SolarWinds Help Desk Essentials description

SolarWinds Help Desk Essentials combines ticketing and asset management with remote support. It is designed for IT departments to manage internal or customer support requests, track IT assets, and remotely access computers to troubleshoot problems. Its integrated tools simplify tasks, automate workflows, and provide reporting for improved efficiency and customer satisfaction.

Who is SolarWinds Help Desk Essentials best for

SolarWinds Help Desk Essentials centralizes ticketing, asset management, and remote support. This integrated platform streamlines IT processes, automates workflows, and improves reporting. A 14-day free trial is available.

  • Best for small to medium businesses (1-1000 employees) needing streamlined IT support.

  • Well-suited for IT departments or managed service providers.

SolarWinds Help Desk Essentials features

Supported

Centralized ticketing and incident management is a key feature.

Supported

Provides IT asset management (ITAM) with automated discovery and centralized inventory.

Supported

Remote control of Windows, Mac OS X, and Linux systems is available.

Supported

Includes a built-in knowledge base for self-service.

Supported

IT change management with customizable approval workflows is provided.

Supported

Offers reporting, SLA alerts, and customer surveys.

Supported

Enables remote access to support end-users outside the firewall.

SolarWinds Help Desk Essentials pricing

The commentary is based on 2 reviews from SolarWinds Help Desk Essentials G2 reviews.

While SolarWinds Help Desk Essentials offers valuable features like asset management and ticketing, some users find its pricing higher compared to other help desk solutions. Consider exploring alternative options if budget is a primary concern.

See the SolarWinds Help Desk Essentials pricing page.

  • SolarWinds Help Desk Essentials has a free trial.

SolarWinds Help Desk Essentials alternatives

  • Logo of Kaseya BMS
    Kaseya BMS
    Streamlines IT business: client management, projects, billing, and service.
    Read more
  • Logo of Lansweeper
    Lansweeper
    Effortless IT asset discovery, tracking, and management for smarter decisions.
    Read more
  • Logo of ServiceNow IT Asset Management
    ServiceNow IT Asset Management
    Control IT assets, optimize costs, and automate lifecycle management.
    Read more
  • Logo of ServiceNow EAM
    ServiceNow EAM
    Streamlines asset lifecycle management, boosting efficiency and cutting costs.
    Read more
  • Logo of SolarWinds Web Help Desk
    SolarWinds Web Help Desk
    Streamlined IT ticketing, asset tracking, and knowledge base.
    Read more
  • Logo of Datadog
    Datadog
    Unified observability platform for monitoring, troubleshooting, and securing cloud applications.
    Read more

SolarWinds Help Desk Essentials FAQ

  • What is SolarWinds Help Desk Essentials and what does SolarWinds Help Desk Essentials do?

    SolarWinds Help Desk Essentials is an IT service management solution that combines ticketing, asset management, and remote support. It helps IT departments streamline support requests, track IT assets, and troubleshoot issues remotely, improving efficiency and customer satisfaction through automation and reporting. It's ideal for small to medium-sized businesses.

  • How does SolarWinds Help Desk Essentials integrate with other tools?

    SolarWinds Help Desk Essentials integrates with other tools through its remote support capabilities, enabling access to Windows, Mac OS X, and Linux systems. It also offers a built-in knowledge base and reporting features for improved workflow efficiency. However, specific integrations with third-party applications are not detailed in the provided data.

  • What the main competitors of SolarWinds Help Desk Essentials?

    Top alternatives to SolarWinds Help Desk Essentials include Kaseya BMS, Lansweeper, SolarWinds Web Help Desk, and ServiceNow IT Asset Management. These competitors offer similar features such as IT asset management, ticketing systems, and streamlined workflows.

  • Is SolarWinds Help Desk Essentials legit?

    Yes, SolarWinds Help Desk Essentials is a legitimate product offered by SolarWinds, a reputable software company. It provides IT help desk, asset management, and remote support capabilities. However, user reviews on Glassdoor are mixed. Consider exploring user reviews and comparing it with alternatives before making a decision.

  • How much does SolarWinds Help Desk Essentials cost?

    SolarWinds Help Desk Essentials pricing is not publicly available. A 14-day free trial is offered for users to evaluate the product. Contact SolarWinds directly for specific pricing details.

  • Is SolarWinds Help Desk Essentials customer service good?

    There is no customer service information available for SolarWinds Help Desk Essentials. However, SolarWinds Web Help Desk, a similar product, may offer comparable support experiences.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.