What is Co-Browsing and what does Co-Browsing do?

Co-browsing software enables real-time shared browsing experiences, primarily for customer support and sales. Agents can see and interact with the customer's screen, simplifying complex tasks and boosting customer satisfaction. It's ideal for businesses with online interactions, particularly in e-commerce or software.

How does Co-Browsing integrate with other tools?

Co-Browsing seamlessly integrates with existing systems, enhancing customer satisfaction and agent efficiency. It allows for real-time collaboration and simplifies complex tasks. However, some users have reported limited browser compatibility as a potential drawback.

What the main competitors of Co-Browsing?

Top alternatives to Co-Browsing include Upscope, Zoho Assist, TeamViewer, Oracle Standalone Cobrowse, Cohere, and Surfly. These competitors offer similar real-time screen sharing and remote support functionalities for enhanced customer interaction and online collaboration.

Is Co-Browsing legit?

Co-browsing is generally safe when implemented with reputable software providers. Features like masking sensitive data enhance security. However, potential risks like occasional lag and limited browser compatibility exist. Choose a provider that prioritizes security and user privacy for a safe co-browsing experience.

How much does Co-Browsing cost?

Co-Browsing pricing is not publicly available. Contact the vendor directly to determine if co-browsing software is worth the investment for your specific needs.

Is Co-Browsing customer service good?

Co-Browsing receives positive customer service reviews. Users praise the real-time support, simplified troubleshooting, and improved communication. However, some note occasional lag, limited browser compatibility, and privacy concerns. Overall, users find it beneficial for enhancing customer experience and resolving issues efficiently.

Co-Browsing

Website LinkedIn Twitter

Company health

Employee growth

No change in the last year

Web traffic

60% decrease in the last quarter

Ratings

4.0/5

(45)

Co-Browsing description

Co-browsing software lets you browse a website or app together with a customer in real-time. It helps improve customer support by allowing agents to see what the customer sees and provide direct assistance. This shared browsing experience can simplify complex tasks, answer questions visually, and potentially boost customer satisfaction. Co-browsing focuses on enhancing online interactions and is particularly useful for businesses with online support or sales processes.

Who is Co-Browsing best for

Co-browsing software empowers businesses to enhance customer support and sales by sharing a browser with customers in real time. This simplifies complex tasks, facilitates visual explanations, and boosts customer satisfaction. Users praise its ease of use and implementation, seamless integrations, and positive impact on agent efficiency. However, some have noted occasional lag and limited browser compatibility.

Excellent fit for medium-sized businesses (101-1000 employees).
Ideal for businesses with online support or sales processes, particularly those in e-commerce, finance, retail, or software.

Co-Browsing reviews

We've summarised 45 Co-Browsing reviews (Co-Browsing G2 reviews) and summarised the main points below.

Pros of Co-Browsing

Real-time collaboration simplifies complex tasks and explanations.
Excellent for customer support and troubleshooting.
Easy to use and implement.
Seamless integration with existing systems.
Enhances customer satisfaction and agent efficiency.

Cons of Co-Browsing

Occasional lag or slowdowns during co-browsing sessions.
Limited browser compatibility can be an issue.
Some users find screen sharing intrusive.
Lack of granular control over shared screen content (e.g., masking sensitive data).
Slow incorporation of user feedback and feature updates.

Co-Browsing pricing

The commentary is based on 5 reviews from Co-Browsing G2 reviews.

Co-browsing pricing is generally considered somewhat expensive, especially for smaller organizations or those with limited budgets. While some users find the cost justifiable for its real-time support capabilities, others suggest exploring alternatives due to pricing concerns. Free trials may have limited features.

Users sentiment

Rather negative

-0.6

Co-Browsing alternatives

Upscope

See and control user screens for instant support and guidance.
Read more
Zoho Assist

Remote support made easy: screen sharing, access, and troubleshooting.
Read more
TeamViewer

Remote access and support. Connect, control, collaborate. Simple.
Read more
Oracle Standalone Cobrowse

Share customer screens in real-time for faster support and sales.
Read more
Cohere

Effortless customer collaboration through real-time screen sharing.
Read more
Surfly

Securely share your browser for seamless online collaboration.
Read more

Co-Browsing FAQ

What is Co-Browsing and what does Co-Browsing do?

Co-browsing software enables real-time shared browsing experiences, primarily for customer support and sales. Agents can see and interact with the customer's screen, simplifying complex tasks and boosting customer satisfaction. It's ideal for businesses with online interactions, particularly in e-commerce or software.
How does Co-Browsing integrate with other tools?

Co-Browsing seamlessly integrates with existing systems, enhancing customer satisfaction and agent efficiency. It allows for real-time collaboration and simplifies complex tasks. However, some users have reported limited browser compatibility as a potential drawback.
What the main competitors of Co-Browsing?

Top alternatives to Co-Browsing include Upscope, Zoho Assist, TeamViewer, Oracle Standalone Cobrowse, Cohere, and Surfly. These competitors offer similar real-time screen sharing and remote support functionalities for enhanced customer interaction and online collaboration.
Is Co-Browsing legit?

Co-browsing is generally safe when implemented with reputable software providers. Features like masking sensitive data enhance security. However, potential risks like occasional lag and limited browser compatibility exist. Choose a provider that prioritizes security and user privacy for a safe co-browsing experience.
How much does Co-Browsing cost?

Co-Browsing pricing is not publicly available. Contact the vendor directly to determine if co-browsing software is worth the investment for your specific needs.
Is Co-Browsing customer service good?

Co-Browsing receives positive customer service reviews. Users praise the real-time support, simplified troubleshooting, and improved communication. However, some note occasional lag, limited browser compatibility, and privacy concerns. Overall, users find it beneficial for enhancing customer experience and resolving issues efficiently.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.