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Copper

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Last updated on

Company health

Employee growth
17% increase in the last year
Web traffic
23% increase in the last quarter
Financing
December 2018 - $102M

Ratings

G2
4.5/5
(1135)
Glassdoor
3.7/5
(88)

Copper description

Copper is a CRM designed for small and medium businesses wanting streamlined customer relationship management. Its strength lies in its seamless integration with Google Workspace, automatically capturing communications and consolidating customer data within the familiar Google environment. This integration minimizes manual data entry and provides a centralized view of interactions, tasks, and files, making it easy for teams to collaborate and manage customer relationships effectively.

What companies are using Copper?

Intuit Mailchimp is using Copper
Intuit Mailchimp
Marauder is using Copper
Marauder
Udacity is using Copper
Udacity
CamPfire is using Copper
CamPfire
Becca is using Copper
Becca
Highdive is using Copper
Highdive
Clio is using Copper
Clio
Shipt is using Copper
Shipt
SWELL is using Copper
SWELL
Houwzer is using Copper
Houwzer Zapier is used by Intuit Mailchimp, Marauder, Udacity, CamPfire, Becca, Highdive, Clio, Shipt, SWELL, Houwzer.

Who is Copper best for

Copper is a CRM tailored for small to medium-sized businesses, particularly those deeply integrated with Google Workspace. In our experience, the automated email syncing and intuitive interface are especially beneficial for teams. However, we've noticed that users who aren't on Google Workspace may find it less ideal due to limited customization options and reporting capabilities.

  • We find Copper best for small to mid-sized firms (1-1000 employees) seeking Google Workspace integration.

  • We see it as a fit for finance, real estate, software/IT. These sectors value its automation and integration.

Copper features

Supported

Organize contacts: Keep all your relationships in one place

Supported

Track deals: Set up the pipelines that work for you

Supported

Manage projects: Build workflows that keep everything moving

Supported

Elevate emails: Build, personalize, scale and automate

Supported

Automate tasks: Create recurring tasks and notifications

Supported

Get reports: See how your business is doing with custom reports

Supported

Integrate apps: Connect to your favorite apps and tools

Supported

Mobile app: Stay connected wherever you go

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Rather negative
-0.33

Ease of Use

Strongly positive
+0.78

Reliability and Performance

Neutral
-0.2

Ease of Implementation

Neutral
+0.2

Scalability

Rather positive
+0.33

Copper reviews

We've summarised 1135 Copper reviews (Copper G2 reviews) and summarised the main points below.

Pros of Copper
  • Seamless Google Workspace integration.
  • Easy to use and intuitive interface.
  • Automated email syncing saves time.
  • Helpful for tracking leads and opportunities.
Cons of Copper
  • Customer service is terrible and unresponsive.
  • Shady billing practices with unclear contract terms.
  • Limited customization, especially for reporting.
  • Not ideal for businesses that don’t use Google Workspace.

Copper pricing

The commentary is based on 65 reviews from Copper G2 reviews.

We find Copper's pricing to be a common concern. While some users find it affordable and a good value, others, especially small businesses, find it expensive, particularly when needing to add features or users. Some have also expressed frustration with the upgrade and downgrade processes.

Users sentiment

Strongly negative
-1

See the Copper pricing page.

Copper alternatives

Copper FAQ

  • What is Copper and what does Copper do?

    Copper is a CRM for small and medium businesses seeking streamlined customer relationship management. We find its key strength is its tight integration with Google Workspace, automating data capture and consolidating customer information. It simplifies collaboration and contact management, though we've noted some concerns regarding customer service and pricing.

  • How does Copper integrate with other tools?

    Copper shines with its deep Google Workspace integration, automatically syncing emails, contacts, and other data. It also connects with other tools, though specific integrations aren't extensively listed in available resources. We recommend checking their website for a detailed list of supported apps.

  • What the main competitors of Copper?

    We find that Copper's main competitors are Pipedrive, Salesforce Sales Cloud, Affinity, Nutshell, Pipedrive CRM for Sales for G Suite, and Zoho CRM. These alternatives offer similar CRM functionalities, with some specializing in specific niches like relationship intelligence or Google Workspace integration.

  • Is Copper legit?

    In our experience, Copper is a legitimate CRM, but with some caveats. While it integrates seamlessly with Google Workspace and boasts a user-friendly interface, we find that users frequently report negative experiences with customer service and billing practices.

  • How much does Copper cost?

    I'm sorry, but pricing information for Copper is not available at this time. We recommend checking their website directly for the most up-to-date details.

  • Is Copper customer service good?

    We find that Copper's customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of the support team, others express frustration with slow response times and unhelpful support interactions. Some users have also mentioned difficulty getting a live person for assistance.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.