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CYF Quality description
CYF Quality is a free software designed for improving customer satisfaction in call centers of all sizes. It helps managers evaluate agent performance with customizable templates and provides automated feedback. The platform offers performance analytics and integrates seamlessly with existing call center systems. CYF Quality also fosters a sense of community with online resources and a dedicated customer support team.
Who is CYF Quality best for
CYF Quality is a free quality assurance tool for call centers. Managers can evaluate agent performance with customizable templates, automated feedback, and performance analytics. Users praise the easy-to-use interface and variety of monitoring tools. However, some have noted slow loading times and limited report customization. CYF Quality integrates with existing call center systems and offers dedicated customer support.
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Best for small to medium-sized businesses (1-100 employees).
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Well-suited for software, IT, and telecommunications companies.
CYF Quality features
Supported CYF Quality offers highly customizable forms with nine different item types. |
Supported The software facilitates the management of contestations between agents and monitors. |
Supported CYF Quality includes a calibration process to ensure consistency between monitors. |
Supported Automated reports expedite data analysis and generation of insights. |
Supported CYF Quality allows for tracking disagreements between agents and quality monitors. |
Supported The software offers advanced filtering options to easily sort and analyze evaluations. |
Supported CYF Quality allows for different user access levels to manage permissions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
CYF Quality reviews
We've summarised 76 CYF Quality reviews (CYF Quality G2 reviews) and summarised the main points below.
- Easy-to-use interface and practical for conducting tutoring sessions.
- Interactive visual interface with customizable themes.
- Allows for duplication of pages for better content control.
- Provides helpful resources like blog posts and YouTube videos.
- Offers a variety of tools for monitoring and analysis, including control over agents, comparison graphs, and data for reporting.
- Slow loading times and occasional bugs or errors can disrupt workflow.
- Difficulty in editing or manipulating forms after they are posted.
- Limited customization options for reports and data analysis.
- Support response times can be slow, sometimes extending to days.
- Complex or outdated processes for implementation, user creation, and documentation.
CYF Quality alternatives
Aspect Workforce OptimizationStreamlines contact center operations, boosting agent productivity and service quality.Read more
Alvaria QualityElevate customer service with AI-powered quality monitoring and analytics.Read more
CYF Quality FAQ
CYF Quality is a free call center quality assurance software designed to improve customer satisfaction. It offers customizable evaluation templates, automated feedback, performance analytics, and seamless integration with existing systems. It also provides online resources and dedicated customer support.
What is CYF Quality and what does CYF Quality do?
CYF Quality is a free call center quality assurance software designed to improve customer satisfaction. It offers customizable evaluation templates, automated feedback, performance analytics, and seamless integration with existing systems. It also provides online resources and dedicated customer support.
CYF Quality integrates seamlessly with existing call center systems to streamline quality assurance processes. It facilitates automated feedback and performance analytics within the existing workflow. More specific integration details are not readily available.
How does CYF Quality integrate with other tools?
CYF Quality integrates seamlessly with existing call center systems to streamline quality assurance processes. It facilitates automated feedback and performance analytics within the existing workflow. More specific integration details are not readily available.
Alternatives to CYF Quality include evaluagent, Alvaria Quality, Aspect Workforce Optimization, Verint Monet, Creovai, and Convin.ai. These competitors offer similar quality assurance and performance monitoring features for call centers.
What the main competitors of CYF Quality?
Alternatives to CYF Quality include evaluagent, Alvaria Quality, Aspect Workforce Optimization, Verint Monet, Creovai, and Convin.ai. These competitors offer similar quality assurance and performance monitoring features for call centers.
CYF Quality appears to be a legitimate option for call center quality assurance. User reviews praise its ease of use and helpful resources, while noting occasional bugs and slow support. Its free pricing makes it particularly attractive for small to medium-sized businesses.
Is CYF Quality legit?
CYF Quality appears to be a legitimate option for call center quality assurance. User reviews praise its ease of use and helpful resources, while noting occasional bugs and slow support. Its free pricing makes it particularly attractive for small to medium-sized businesses.
I couldn't find pricing information for CYF Quality. Contact the vendor directly to discuss pricing options and determine if the product is worth the investment for your needs.
How much does CYF Quality cost?
I couldn't find pricing information for CYF Quality. Contact the vendor directly to discuss pricing options and determine if the product is worth the investment for your needs.
CYF Quality's customer service receives mixed reviews. While the support team is praised for helpfulness and willingness to resolve issues, users express concern over slow response times, which can sometimes extend to days. Improved responsiveness would enhance the overall customer experience.
Is CYF Quality customer service good?
CYF Quality's customer service receives mixed reviews. While the support team is praised for helpfulness and willingness to resolve issues, users express concern over slow response times, which can sometimes extend to days. Improved responsiveness would enhance the overall customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.