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EnjoyHQ (Now part of UserTesting) description
EnjoyHQ (now part of UserTesting) is a software tool that helps you centralize and analyze your customer feedback. It's designed for user experience and product teams in mid-sized and larger companies. EnjoyHQ allows you to collect data from various sources, including surveys, interviews, and support tickets, then organize and share those insights across your organization. It offers integrations with popular tools like Jira, Zendesk and Slack, making it easier to bring all your customer data into one place for analysis and action.
Who is EnjoyHQ (Now part of UserTesting) best for
EnjoyHQ (now UserTesting) centralizes and analyzes customer feedback. Ideal for UX and product teams, it consolidates data from various sources, allowing for efficient organization and sharing of insights. Users praise its transcription and search features, but some find the UI challenging. Best for medium to large companies.
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Best for medium-sized businesses (101-1000 employees), good fit for large enterprises.
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Well-suited for software, IT, and telecommunications companies.
EnjoyHQ (Now part of UserTesting) features
Supported EnjoyHQ enables the centralization of user feedback from various sources into a unified repository. |
Supported EnjoyHQ integrates with various tools and platforms to collect customer feedback from different sources. |
Supported EnjoyHQ offers collaboration features that allows teams to work together on research projects and share customer insights. |
Supported EnjoyHQ makes it easy for teams to share customer insights with stakeholders, enabling data-driven decisions. |
Supported EnjoyHQ offers native integrations with tools such as Jira, Zendesk, Slack, and others to streamline workflows. |
Supported EnjoyHQ provides unlimited storage and transcription capabilities for user feedback data. |
Supported EnjoyHQ includes enterprise-level security features and compliance certifications like GDPR, FSQS, and SOC2 Type 2. |
EnjoyHQ (Now part of UserTesting) reviews
We've summarised 57 EnjoyHQ (Now part of UserTesting) reviews (EnjoyHQ (Now part of UserTesting) G2 reviews) and summarised the main points below.
- Automatic transcription of video and audio recordings.
- Powerful search functionality for finding specific content within the research repository.
- Comprehensive tagging and properties features for organizing and categorizing data.
- Centralized platform for storing and managing user research data from various sources.
- Ability to create stories and share research findings with stakeholders.
- Non-intuitive UI and navigation, making it difficult to find specific features or content.
- Data loss issues, with highlights, tags, and imported files sometimes disappearing.
- Real-time collaboration problems, with conflicting edits and error messages.
- Steep learning curve, especially for new users unfamiliar with the platform's terminology.
- Limited integrations with certain platforms and tools.
EnjoyHQ (Now part of UserTesting) pricing
The commentary is based on 6 reviews from EnjoyHQ (Now part of UserTesting) G2 reviews.
EnjoyHQ's free plan is generous, but the paid plans are considered expensive, especially for small to medium-sized teams after a recent pricing change. Some users were priced out after this change, finding the cost prohibitive despite the value of the features.
EnjoyHQ (Now part of UserTesting) alternatives
Verint Voice of the CustomerGather, analyze, and act on customer feedback for better experiences.Read more
EnjoyHQ (Now part of UserTesting) FAQ
EnjoyHQ (now UserTesting) centralizes and analyzes customer feedback. Ideal for UX and product teams, it collects data from various sources, enabling collaboration and informed decisions. It offers integrations with popular tools like Jira, Slack, and Zendesk.
What is EnjoyHQ (Now part of UserTesting) and what does EnjoyHQ (Now part of UserTesting) do?
EnjoyHQ (now UserTesting) centralizes and analyzes customer feedback. Ideal for UX and product teams, it collects data from various sources, enabling collaboration and informed decisions. It offers integrations with popular tools like Jira, Slack, and Zendesk.
EnjoyHQ integrates with various tools to centralize customer feedback data. It offers native integrations with popular platforms like Jira, Zendesk, and Slack, streamlining workflows and enabling comprehensive analysis. This allows for seamless data collection and facilitates collaboration.
How does EnjoyHQ (Now part of UserTesting) integrate with other tools?
EnjoyHQ integrates with various tools to centralize customer feedback data. It offers native integrations with popular platforms like Jira, Zendesk, and Slack, streamlining workflows and enabling comprehensive analysis. This allows for seamless data collection and facilitates collaboration.
Alternatives to EnjoyHQ include Condens, Dovetail, Canny, Notably, and UserZoom. These competitors offer similar features for collecting, analyzing, and sharing user feedback, helping product teams make data-driven decisions.
What the main competitors of EnjoyHQ (Now part of UserTesting)?
Alternatives to EnjoyHQ include Condens, Dovetail, Canny, Notably, and UserZoom. These competitors offer similar features for collecting, analyzing, and sharing user feedback, helping product teams make data-driven decisions.
Yes, EnjoyHQ (now part of UserTesting) is a legitimate user research platform. It's used by product and UX teams to centralize and analyze customer feedback. While some users find the UI challenging, many praise its robust search and data organization features.
Is EnjoyHQ (Now part of UserTesting) legit?
Yes, EnjoyHQ (now part of UserTesting) is a legitimate user research platform. It's used by product and UX teams to centralize and analyze customer feedback. While some users find the UI challenging, many praise its robust search and data organization features.
EnjoyHQ's pricing is not publicly available. Contact UserTesting's sales team to obtain specific product pricing and determine if EnjoyHQ is worth the investment for your needs.
How much does EnjoyHQ (Now part of UserTesting) cost?
EnjoyHQ's pricing is not publicly available. Contact UserTesting's sales team to obtain specific product pricing and determine if EnjoyHQ is worth the investment for your needs.
EnjoyHQ's customer service receives mixed reviews. While some users praise the onboarding experience, others report difficulties communicating with the support team and a lack of solutions for technical issues and data loss.
Is EnjoyHQ (Now part of UserTesting) customer service good?
EnjoyHQ's customer service receives mixed reviews. While some users praise the onboarding experience, others report difficulties communicating with the support team and a lack of solutions for technical issues and data loss.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.