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Condens description
Condens is a user-friendly software tool designed to help you organize and analyze user research data. It allows you to centralize all your research data, including notes, recordings, and transcripts, making it easy to find past research and identify key insights. Condens offers features such as automatic transcription, AI-assisted tagging, and the ability to build a participant panel. It helps streamline the research process, from collecting data to sharing findings with colleagues. Condens also prioritizes data security and GDPR compliance, making it a suitable choice for businesses handling sensitive user information.
Who is Condens best for
Condens helps UX researchers, product teams, and researchers centralize, analyze, and share user research data. Its AI-powered features, like automated transcription and tagging, streamline workflows. Users praise the intuitive interface and excellent customer support. However, some have noted inaccurate transcriptions for non-English languages and limited export options. Ideal for medium to large businesses in software, IT, and professional services.
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Best fit for medium-sized businesses (101-1000 employees), good fit for large enterprises, limited fit for small businesses.
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Particularly well-suited for software, IT, telecommunications, and professional services.
Condens features
Supported Condens provides a central hub for all research data. |
Supported Condens offers automatic transcription of research recordings. |
Supported Condens supports AI-assisted tagging to organize research data. |
Supported Condens allows building and managing a participant panel. |
Supported Condens enables searching and filtering of research data. |
Supported Condens facilitates global taxonomy for consistent tagging. |
Supported Condens prioritizes data security and GDPR compliance. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Condens reviews
We've summarised 67 Condens reviews (Condens G2 reviews) and summarised the main points below.
- Fast and intuitive user interface for tagging and analysis.
- Excellent customer support, responsive to feedback and issues.
- Helpful features for managing research projects and participants.
- Easy to create and share reports with stakeholders.
- AI-powered features like automated summaries and tag suggestions.
- Inaccurate transcriptions require manual correction, especially for non-English languages.
- Limited export options make it difficult to integrate with other tools.
- The whiteboard feature can be clunky and difficult to use effectively.
- The user interface can be confusing, especially for new users.
- Limited quantitative data analysis capabilities.
Condens pricing
The commentary is based on 5 reviews from Condens G2 reviews.
All plans include unlimited automated transcription, analysis features, unlimited projects, and unlimited read-only sharing of findings via public link. They offer a 15-day free trial.
Users sentiment
See the Condens pricing page.
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Condens has a free trial.
Includes 1 contributor, basic integrations, and personal support and onboarding.
Includes 5 contributors, repository features, all integrations, unlimited viewers, dedicated stakeholder interface, and data security assessments. SSO and HIPAA are available as add-ons.
Includes a minimum of 5 contributors, custom terms, service level agreements (SLAs), automated data deletion, and advanced user & permission management.
Condens alternatives
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Condens FAQ
Condens is user-friendly software designed for organizing and analyzing user research data. It centralizes research notes, recordings, and transcripts, simplifying the process from data collection to sharing insights. Key features include automatic transcription, AI-assisted tagging, and building a participant panel. Condens helps UX researchers and product teams streamline their workflows.
What is Condens and what does Condens do?
Condens is user-friendly software designed for organizing and analyzing user research data. It centralizes research notes, recordings, and transcripts, simplifying the process from data collection to sharing insights. Key features include automatic transcription, AI-assisted tagging, and building a participant panel. Condens helps UX researchers and product teams streamline their workflows.
Condens offers limited export options, making integration with other tools difficult. While it excels at centralizing and analyzing user research, seamlessly connecting with external platforms poses a challenge. This limitation may hinder workflows for users who rely on diverse toolsets.
How does Condens integrate with other tools?
Condens offers limited export options, making integration with other tools difficult. While it excels at centralizing and analyzing user research, seamlessly connecting with external platforms poses a challenge. This limitation may hinder workflows for users who rely on diverse toolsets.
Alternatives to Condens include Notably, UserBit, Dovetail, EnjoyHQ, and Great Question. These platforms offer similar functionalities, such as centralizing research data, conducting analysis, and sharing insights, catering to user research and product development needs. Marvin focuses on AI-powered customer feedback analysis.
What the main competitors of Condens?
Alternatives to Condens include Notably, UserBit, Dovetail, EnjoyHQ, and Great Question. These platforms offer similar functionalities, such as centralizing research data, conducting analysis, and sharing insights, catering to user research and product development needs. Marvin focuses on AI-powered customer feedback analysis.
Condens is a legitimate user research platform. Reviews highlight its intuitive interface and excellent customer support. While some users mention transcription inaccuracies and limited export options, Condens is generally considered safe and helpful for organizing and analyzing user research data.
Is Condens legit?
Condens is a legitimate user research platform. Reviews highlight its intuitive interface and excellent customer support. While some users mention transcription inaccuracies and limited export options, Condens is generally considered safe and helpful for organizing and analyzing user research data.
Condens pricing includes the Lite plan at €165/year for one researcher, the Business plan at €6000/year for five researchers, and the Enterprise plan with custom pricing. A 15-day free trial is available to evaluate if the product is worth it for your needs.
How much does Condens cost?
Condens pricing includes the Lite plan at €165/year for one researcher, the Business plan at €6000/year for five researchers, and the Enterprise plan with custom pricing. A 15-day free trial is available to evaluate if the product is worth it for your needs.
Condens' customer service is highly regarded by users. Reviewers praise the team's responsiveness, helpfulness, and openness to feedback, with some even mentioning direct interaction with the CTO. Support is frequently described as "fast," "friendly," and dedicated to resolving issues and implementing suggested features.
Is Condens customer service good?
Condens' customer service is highly regarded by users. Reviewers praise the team's responsiveness, helpfulness, and openness to feedback, with some even mentioning direct interaction with the CTO. Support is frequently described as "fast," "friendly," and dedicated to resolving issues and implementing suggested features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.