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Freddy Copilot description
Freddy Copilot is a suite of AI-powered tools designed to improve efficiency for customer service, IT, and sales teams. It integrates with Freshworks' existing software products, like Freshdesk and Freshservice. Freddy Copilot offers features like automated ticket routing, personalized responses, and data analysis to streamline workflows and free up human agents for more complex tasks. It aims to make these processes simpler and faster for businesses of all sizes.
What companies are using Freddy Copilot?
Who is Freddy Copilot best for
Freddy Copilot is ideal for customer service, IT, and sales teams of any size seeking to streamline workflows and automate tasks using AI. We find it particularly useful for businesses looking to boost agent productivity and customer satisfaction. It helps to make processes simpler and faster for businesses of all sizes.
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Perfect for companies of any size seeking to boost agent productivity and customer satisfaction with AI-powered automation.
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Designed for IT, software, and telecom, streamlining support and enhancing customer experiences with AI-driven solutions.
Freddy Copilot features
Supported Generative AI: Generative AI is used to enhance customer service, IT, and CRM software. |
Supported Customer Service: Offers customer service solutions. |
Supported IT Service: Provides IT service solutions. |
Freddy Copilot pricing
See the Freddy Copilot pricing page.
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Freddy Copilot has a free plan.
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Freddy Copilot has a free trial.
Designed for small teams of up to two users. The plan includes all of the basics, such as ticketing, knowledge base, and pre-built reports, to increase agent productivity and support customers efficiently.
Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
Get all the benefits of the Pro plan and the Freddy AI Copilot add-on bundled together
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
Freddy Copilot alternatives
Freshworks Customer Service SuiteUnified customer service platform for effortless support and happy customers.Read more
Google Contact Center AIAI-powered contact center: boosts agent productivity and customer satisfaction.Read more
Freddy Copilot FAQ
Freddy Copilot is an AI-powered toolset within Freshworks' software products. We find it improves efficiency for customer service, IT, and sales teams by automating tasks like ticket routing and responses, and by providing data analysis. This allows human agents to focus on more complex issues.
What is Freddy Copilot and what does Freddy Copilot do?
Freddy Copilot is an AI-powered toolset within Freshworks' software products. We find it improves efficiency for customer service, IT, and sales teams by automating tasks like ticket routing and responses, and by providing data analysis. This allows human agents to focus on more complex issues.
Freddy Copilot integrates directly with Freshworks products like Freshdesk and Freshservice. This integration allows for streamlined workflows and enhanced AI capabilities within those platforms.
How does Freddy Copilot integrate with other tools?
Freddy Copilot integrates directly with Freshworks products like Freshdesk and Freshservice. This integration allows for streamlined workflows and enhanced AI capabilities within those platforms.
Freddy Copilot competes with other AI-powered customer service and IT solutions. We find that its main competitors include Freshworks, CoSupport AI, Google Contact Center AI, and Forethought AI. Each offers various automation and streamlining features.
What the main competitors of Freddy Copilot?
Freddy Copilot competes with other AI-powered customer service and IT solutions. We find that its main competitors include Freshworks, CoSupport AI, Google Contact Center AI, and Forethought AI. Each offers various automation and streamlining features.
Freddy Copilot is a legitimate product offered by Freshworks. It integrates with their existing software and offers AI solutions for customer service, IT, and sales teams. We find Freddy Copilot to be a safe and valuable tool for businesses seeking improved efficiency.
Is Freddy Copilot legit?
Freddy Copilot is a legitimate product offered by Freshworks. It integrates with their existing software and offers AI solutions for customer service, IT, and sales teams. We find Freddy Copilot to be a safe and valuable tool for businesses seeking improved efficiency.
Freddy AI Copilot is available as an add-on for $29/agent/month billed annually. It's also included in the Pro + AI Copilot Bundle for $78/agent/month. We find this bundle is a great value if you're also interested in the Pro plan features.
How much does Freddy Copilot cost?
Freddy AI Copilot is available as an add-on for $29/agent/month billed annually. It's also included in the Pro + AI Copilot Bundle for $78/agent/month. We find this bundle is a great value if you're also interested in the Pro plan features.
Based on the reviews, Freddy Copilot's AI-powered assistance is helpful for repetitive tasks, increasing efficiency and simplifying customer interactions. Users appreciate its seamless integration with Freshworks products. However, some have noted its limitation of being restricted to the Freshworks ecosystem.
Is Freddy Copilot customer service good?
Based on the reviews, Freddy Copilot's AI-powered assistance is helpful for repetitive tasks, increasing efficiency and simplifying customer interactions. Users appreciate its seamless integration with Freshworks products. However, some have noted its limitation of being restricted to the Freshworks ecosystem.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.