What is Google Contact Center AI and what does Google Contact Center AI do?

Google Contact Center AI uses artificial intelligence to enhance customer service interactions. It offers virtual agents, agent assistance, and valuable conversation insights, integrating with existing systems for streamlined workflows. We find this improves agent productivity and customer satisfaction.

How does Google Contact Center AI integrate with other tools?

We find Google Contact Center AI integrates with your existing CRM, telephony, and workforce management systems. This allows for a smoother transition and better data flow between your current tools and the AI platform.

What the main competitors of Google Contact Center AI?

We find that the main competitors for Google Contact Center AI include CoSupport AI, Creovai, Freddy Copilot, and Replicant. These alternatives offer similar AI-powered solutions for customer service automation and agent assistance.

Is Google Contact Center AI legit?

Yes, Google Contact Center AI is a legitimate product from Google. It's a robust platform using AI to enhance customer service interactions and agent performance. We find it's best suited for medium to large businesses.

How much does Google Contact Center AI cost?

I'm sorry, but pricing information for Google Contact Center AI is not available. Contact Google Cloud sales for pricing details.

Is Google Contact Center AI customer service good?

We find that Google Contact Center AI generally receives positive feedback for its virtual agents and real-time support capabilities. Some users mention difficulties with integrations and occasional AI inaccuracies. Overall, it seems to be a helpful tool for improving customer service.

Google Contact Center AI

Website LinkedIn Twitter

Company health

Employee growth

69% increase in the last year

Web traffic

2% decrease in the last quarter

Financing

July 2018 - $16M

Ratings

4.5/5

(27)

3.5/5

(2)

Google Contact Center AI description

Google Contact Center AI is a suite of tools designed to improve customer service and agent productivity. It uses Google's AI technology to offer features like virtual agents that can handle basic inquiries, real-time assistance and coaching for human agents, and analytics to identify trends and areas for improvement. It integrates with existing telephony, CRM, and workforce management systems. Google Contact Center AI aims to make customer interactions smoother, reduce operating costs, and help your human agents handle more complex issues.

Who is Google Contact Center AI best for

We find that Google Contact Center AI is ideal for organizations that want to leverage AI to improve both customer experience and agent efficiency. User reviews highlight the smooth onboarding and unified communication features. Keep in mind that some users find the integration and automation to be complex, so factor that into your decision.

Perfect for mid-sized to large enterprises (100+ employees) seeking scalable customer service solutions and enhanced agent capabilities.
Suitable for any industry, especially e-commerce, finance, healthcare, and retail, aiming to improve customer experience and streamline support.

Google Contact Center AI features

Supported

Virtual Agents: Allows businesses to create AI-powered virtual agents to handle customer interactions.

Supported

Agent Assist: Provides real-time assistance and coaching to human agents during customer interactions.

Supported

Conversational Insights: Offers analytics and insights into customer conversations and agent performance.

Supported

System Integrations: Integrates with existing CRM, telephony, and workforce management systems.

Supported

Omnichannel Support: Provides omnichannel support across various communication channels.

Supported

Multimodal Support: Supports multimodal information, including text, voice, and images.

Google Contact Center AI reviews

We've summarised 27 Google Contact Center AI reviews (Google Contact Center AI G2 reviews) and summarised the main points below.

Pros of Google Contact Center AI

Seamless and smooth onboarding experience.
Human-like virtual agents with natural conversation flow.
Real-time insights and analytics on customer interactions.
Unified communication capabilities, managing voice, chat, and email.
Provides virtual agents with accurate responses for text and voice conversations.

Cons of Google Contact Center AI

Difficult integration with other systems.
Complex automations can be challenging to manage.
Pricing can be high and unclear.
Occasional inaccurate responses or confusion from the AI.
Lack of detailed error messages can hinder troubleshooting.

Google Contact Center AI pricing

The commentary is based on 11 reviews from Google Contact Center AI G2 reviews.

We find that Google Contact Center AI's pricing is a common concern. While some reviewers find it expensive, others appreciate the cost savings it delivers through automation and reduced staffing needs. The pricing structure's complexity is sometimes noted as a drawback.

See the Google Contact Center AI pricing page.

Google Contact Center AI alternatives

Google Translate

Breaks language barriers, translating text, audio, and more.
Read more
CoSupport AI

AI-powered customer support automation for data-driven improvements.
Read more
Google Cloud Agent Assist

AI-powered agent helper for faster, smarter customer service.
Read more
Creovai

AI-powered call analysis for better agent performance and happy customers.
Read more
Freddy Copilot

AI-powered assistant automating tasks and insights for support, sales, and IT.
Read more
Replicant

AI-powered call automation resolving customer issues instantly.
Read more

Google Contact Center AI FAQ

What is Google Contact Center AI and what does Google Contact Center AI do?

Google Contact Center AI uses artificial intelligence to enhance customer service interactions. It offers virtual agents, agent assistance, and valuable conversation insights, integrating with existing systems for streamlined workflows. We find this improves agent productivity and customer satisfaction.
How does Google Contact Center AI integrate with other tools?

We find Google Contact Center AI integrates with your existing CRM, telephony, and workforce management systems. This allows for a smoother transition and better data flow between your current tools and the AI platform.
What the main competitors of Google Contact Center AI?

We find that the main competitors for Google Contact Center AI include CoSupport AI, Creovai, Freddy Copilot, and Replicant. These alternatives offer similar AI-powered solutions for customer service automation and agent assistance.
Is Google Contact Center AI legit?

Yes, Google Contact Center AI is a legitimate product from Google. It's a robust platform using AI to enhance customer service interactions and agent performance. We find it's best suited for medium to large businesses.
How much does Google Contact Center AI cost?

I'm sorry, but pricing information for Google Contact Center AI is not available. Contact Google Cloud sales for pricing details.
Is Google Contact Center AI customer service good?

We find that Google Contact Center AI generally receives positive feedback for its virtual agents and real-time support capabilities. Some users mention difficulties with integrations and occasional AI inaccuracies. Overall, it seems to be a helpful tool for improving customer service.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.