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Freshsurvey by Freshworks description
Freshsurvey by Freshworks is a free survey software designed to help you understand your customers better. With it, you can create and send surveys to measure customer satisfaction, loyalty, and feedback. The platform offers pre-built templates for common surveys like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and more. You can customize these surveys and tailor them to match your brand. Freshsurvey allows you to distribute surveys through various channels like email and website embeds. It also provides analysis tools and reporting features to help you understand the collected data and make informed decisions based on customer responses.
Who is Freshsurvey by Freshworks best for
We find that Freshsurvey is a solid choice for businesses seeking to understand their customers better. With a focus on ease of use and customization, it's particularly well-suited for those looking to measure customer satisfaction through surveys. It offers enough features to collect customer data and act on it.
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Perfect for businesses of any size (from 1-1000+ employees) looking to improve CX and EX.
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Great fit for Software/IT, Marketing, and Advertising industries seeking versatile feedback collection.
Freshsurvey by Freshworks features
Supported Multi-lingual Surveys: Freshsurvey allows users to create NPS, CSAT, and CES surveys in up to 40 languages, supporting diverse customer feedback collection. |
Supported Brand-aligned Surveys: Users can create and deliver surveys that align with their brand, ensuring a consistent brand experience for respondents. |
Supported Contact Management: Freshsurvey enables users to manage contacts effectively with lists and segments, facilitating targeted survey distribution. |
Supported Multi-channel Distribution: Surveys can be distributed across various channels, including email, embedded in emails and web apps, and shared as web links, providing flexibility in reaching respondents. |
Supported Survey Fatigue Management: Freshsurvey provides features like skip logic, display logic, and survey throttling to address survey fatigue, ensuring higher response rates and more reliable data. |
Supported Workflow Automation: Users can run follow-ups and automation using workflows, enabling them to streamline their survey processes and gather continuous feedback. |
Supported CX and EX Enhancement: Freshsurvey enables businesses to champion their customer experience (CX) and employee experience (EX) while achieving business goals through effective survey solutions. |
Freshsurvey by Freshworks pricing
The commentary is based on 3 reviews from Freshsurvey by Freshworks G2 reviews.
We find Freshsurvey's pricing to be a major advantage, especially compared to competitors like SurveyMonkey. Users consistently praise its cost-effectiveness and see it as a way to achieve significant cost savings without sacrificing functionality. The free product tier is also a compelling option for some.
Freshsurvey by Freshworks alternatives
freshsurvey-by-freshworks vs SurvicateCollects customer feedback everywhere, AI finds insights fast.Read more
Freshsurvey by Freshworks FAQ
Freshsurvey by Freshworks is a versatile survey software that helps businesses understand their customers. We find it particularly useful for creating and sending various types of surveys, including NPS and CSAT. It offers pre-built templates, customization options, and multi-channel distribution. Freshsurvey also provides robust analysis tools to help you interpret and act on the collected data.
What is Freshsurvey by Freshworks and what does Freshsurvey by Freshworks do?
Freshsurvey by Freshworks is a versatile survey software that helps businesses understand their customers. We find it particularly useful for creating and sending various types of surveys, including NPS and CSAT. It offers pre-built templates, customization options, and multi-channel distribution. Freshsurvey also provides robust analysis tools to help you interpret and act on the collected data.
Freshsurvey integrates with other Freshworks products and various third-party apps. It connects with CRM, marketing automation, and other business tools to streamline workflows and centralize customer data. This allows for a more comprehensive understanding of customer feedback and its impact on business operations.
How does Freshsurvey by Freshworks integrate with other tools?
Freshsurvey integrates with other Freshworks products and various third-party apps. It connects with CRM, marketing automation, and other business tools to streamline workflows and centralize customer data. This allows for a more comprehensive understanding of customer feedback and its impact on business operations.
We find that Freshsurvey's main competitors include SurveyMonkey, Survicate, QuestionPro, Survalyzer, surveyface, and 2ask. These alternatives offer similar survey creation, distribution, and analysis features.
What the main competitors of Freshsurvey by Freshworks?
We find that Freshsurvey's main competitors include SurveyMonkey, Survicate, QuestionPro, Survalyzer, surveyface, and 2ask. These alternatives offer similar survey creation, distribution, and analysis features.
Yes, Freshsurvey by Freshworks is a legitimate and safe survey software. It's well-regarded on review platforms like G2 and is trusted by many businesses for collecting customer feedback. We find it's a reliable option for gathering and analyzing survey data.
Is Freshsurvey by Freshworks legit?
Yes, Freshsurvey by Freshworks is a legitimate and safe survey software. It's well-regarded on review platforms like G2 and is trusted by many businesses for collecting customer feedback. We find it's a reliable option for gathering and analyzing survey data.
We couldn't find pricing details for Freshsurvey. Contact Freshworks directly for the latest pricing information.
How much does Freshsurvey by Freshworks cost?
We couldn't find pricing details for Freshsurvey. Contact Freshworks directly for the latest pricing information.
We find Freshsurvey's customer service to be highly responsive and helpful, based on user reviews. Users appreciate the quick responses and proactive communication from the support team in resolving technical issues and addressing concerns.
Is Freshsurvey by Freshworks customer service good?
We find Freshsurvey's customer service to be highly responsive and helpful, based on user reviews. Users appreciate the quick responses and proactive communication from the support team in resolving technical issues and addressing concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.