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Survicate description
Survicate is a survey software that helps you collect customer feedback across various channels like email, your website, and mobile apps. It offers pre-built templates and allows you to customize surveys to match your brand. You can track key metrics like customer satisfaction (CSAT) and Net Promoter Score (NPS) and integrate the data with popular tools like Hubspot and Salesforce. Survicate simplifies feedback analysis with AI-powered features that categorize responses, making it easier to understand customer sentiment and make informed decisions.
Who is Survicate best for
We find that Survicate is a solid choice for product, marketing, and customer experience teams in digital businesses aiming to gather and analyze customer feedback. Users particularly appreciate the user-friendly interface, ease of use, and seamless integrations with tools like Slack, Intercom, and HubSpot. Don't just take our word for it, users rave about the robust reporting and analytics features.
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Perfect for any company size, from small startups to large enterprises looking to understand their customers better.
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We see that Survicate works well across e-commerce, software, IT, telecommunications, and marketing/advertising to improve CX.
Survicate features
Supported Automatic Enrichment: Add CRM and product data to survey responses and instantly segment key users, uncover customer insights, and prioritize improvements. |
Supported Auto-Generated Topics: Watch as feedback is auto-sorted into topics like user experience, technical issues, and more... so you can discover key themes and keep your efforts focused. |
Supported Precise Targeting: Create segments and custom surveys to ask the right people the right questions, ensuring high-quality responses and valuable insights. |
Supported AI-Powered Research Chatbot: Ask a question, and Survicate’s AI instantly summarizes feedback from all sources, helping you make faster, data-driven decisions. No manual work needed. |
Supported Collect, analyze, and act on customer insights efficiently: Survicate is a leading customer feedback platform that allows businesses to collect, analyze, and act on customer insights efficiently. By providing multiple survey distribution channels, including website surveys, mobile app surveys, email surveys, and in-product surveys, Survicate ensures you can reach your customers at the right touchpoints. |
Supported User-friendly interface, powerful automation capabilities, and AI-driven insights: Survicate truly stands out for its user-friendly interface, powerful automation capabilities, and AI-driven insights. Whether you’re a startup or an enterprise, Survicate provides the tools you need to improve customer experience, lower churn rates, and increase retention. |
Supported Automate survey distribution: Yes, Survicate lets you automate survey distribution so you can capture feedback at just the right moments. |
Supported Multi-channel Surveys: The ability to run customer feedback surveys across multiple channels to get a comprehensive view of customer experiences. |
Supported Automated Flows: The feature to automatically send surveys and gather feedback. |
Supported Feedback Analytics: The ability to Analyze feedback from all sources without manual work |
Supported HubSpot integration: Connect Survicate with HubSpot to build an effective customer feedback engine. |
Supported Customer feedback engine: Power top travel experience. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Survicate reviews
We've summarised 180 Survicate reviews (Survicate G2 reviews) and summarised the main points below.
- Highly praised for its user-friendly interface and ease of use.
- Excellent and responsive customer support, often highlighted.
- Wide array of features, including pre-built templates and customization options.
- Seamless integrations with popular tools like Slack, Intercom, and HubSpot.
- Robust reporting and analytics features for valuable insights.
- Surveys on mobile lack customizability.
- Some users find the help center navigation challenging.
- Occasional bugs reported, especially with HubSpot integration.
- Limited data analysis features for the basic NPS survey.
Survicate pricing
The commentary is based on 18 reviews from Survicate G2 reviews.
Survicate offers a free plan with limited responses and features, as well as a free trial of premium features. Paid plans are available on a monthly or annual basis, with discounts for annual subscriptions. Users can upgrade or downgrade their plan at any time.
Users sentiment
See the Survicate pricing page.
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Survicate has a free plan.
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Survicate has a free trial.
Collect feedback across email, link, and web. Create a survey with AI or template. Display survey logic. Track feedback & spot trends. 10+ tool integrations. Built-in security.
All Free features, plus: 2 active surveys. Unlimited Responses with overage charges. Professional branding. Clear and actionable insights. Human support.
All Starter features, plus: Unlimited active surveys. Recurring surveys. Static Feedback Button. Manage survey frequency and throttling. Personalize every interaction. Advanced insights with AI. Built for teams.
Scale feedback without breaking the bank. Feedback channels: email, link, website and in-product. Measure CX effortlessly. Manage and analyze at scale. Support always by your side.
Personalized feedback experience for all users. Feedback channels: email, link, website and in-product. Bullseye targeting. 360° view of your feedback. Out-of-this-world support.
Everything Survicate has to offer. All feedback channels. White glove service & support. Industry-leading compliance and security.
Survicate alternatives
survicate vs Freshsurvey by FreshworksCreate branded, multi-lingual surveys; automate feedback across channels.Read more
Survicate FAQ
We find Survicate to be a versatile survey software suitable for businesses of all sizes. It enables you to gather customer feedback across multiple channels, track key metrics, and analyze responses with AI-powered tools. It integrates with popular platforms like HubSpot and Salesforce, streamlining your workflow.
What is Survicate and what does Survicate do?
We find Survicate to be a versatile survey software suitable for businesses of all sizes. It enables you to gather customer feedback across multiple channels, track key metrics, and analyze responses with AI-powered tools. It integrates with popular platforms like HubSpot and Salesforce, streamlining your workflow.
We find Survicate integrates seamlessly with popular tools like HubSpot, Salesforce, Slack, and Intercom. This allows for efficient data sharing and analysis, enhancing workflow and providing a comprehensive view of customer feedback. It also offers integrations with other tools through webhooks and APIs.
How does Survicate integrate with other tools?
We find Survicate integrates seamlessly with popular tools like HubSpot, Salesforce, Slack, and Intercom. This allows for efficient data sharing and analysis, enhancing workflow and providing a comprehensive view of customer feedback. It also offers integrations with other tools through webhooks and APIs.
We find Survicate's main competitors include Freshsurvey, Zonka Feedback, QuestionPro, Sogolytics, Qualtrics CoreXM, and Simplesat. These alternatives offer similar survey and feedback collection capabilities.
What the main competitors of Survicate?
We find Survicate's main competitors include Freshsurvey, Zonka Feedback, QuestionPro, Sogolytics, Qualtrics CoreXM, and Simplesat. These alternatives offer similar survey and feedback collection capabilities.
We find Survicate to be a legitimate survey software. It's generally well-regarded for ease of use and customer support. However, we've also noted some user concerns about reliability and pricing.
Is Survicate legit?
We find Survicate to be a legitimate survey software. It's generally well-regarded for ease of use and customer support. However, we've also noted some user concerns about reliability and pricing.
Survicate has a free plan. Paid plans start at $79/month for the Starter plan and go up to $9999/month for Pro and Enterprise plans. Custom pricing is available for the higher tiers and add-ons. They also offer a free trial.
How much does Survicate cost?
Survicate has a free plan. Paid plans start at $79/month for the Starter plan and go up to $9999/month for Pro and Enterprise plans. Custom pricing is available for the higher tiers and add-ons. They also offer a free trial.
We find that Survicate's customer support is generally considered excellent and responsive. Users frequently praise the helpful and quick support team, highlighting their proactive approach to resolving issues and answering questions. While navigating the help center can sometimes be a challenge, direct interaction with support is viewed positively.
Is Survicate customer service good?
We find that Survicate's customer support is generally considered excellent and responsive. Users frequently praise the helpful and quick support team, highlighting their proactive approach to resolving issues and answering questions. While navigating the help center can sometimes be a challenge, direct interaction with support is viewed positively.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.