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identifix description
Identifix offers software designed for the automotive industry. It helps mechanics quickly diagnose and repair vehicles using a vast database of symptoms, tests, and confirmed fixes. It also includes access to OEM service & repair information and factory-scheduled maintenance plans. Additionally, Identifix provides shop management software to streamline operations, manage inventory, and improve customer interactions.
Who is identifix best for
Identifix is tailored for auto repair shops aiming to boost efficiency and profitability. We find that shops benefit from its extensive database of symptoms, tests, and confirmed fixes, as well as its access to OEM service & repair information. It is a great fit for small to medium-sized businesses in the Automotive industry.
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Perfect for shops with 1-1000 employees seeking efficient diagnostic tools & repair data.
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In our experience, Identifix is most impactful in the Automotive, Aerospace, and Defence sectors.
identifix features
Supported Direct Access to OE Data: Direct access to Original Equipment (OE) data. |
Supported ASE-Certified Repairs: Access to over half a million ASE-certified experienced-based repairs. |
Supported Updated Labor Guides: Updated MOTOR Parts & Labor Guides for accurate pricing. |
Supported Expanded OEM Manuals: Expanded coverage of OEM manuals. |
Supported Mobile App: Mobile application is now included with enhanced content for faster access to information. |
Supported Comprehensive Solution: The software includes virtual technician support, diagnostic information for faster repairs, technician training, and a mobile app. |
Supported Extensive Coverage: The software covers over 3 million confirmed fixes and more than 29 million repair orders. |
Supported Direct-Hit Mobile: Direct-Hit Mobile provides access to diagnostic information directly at the vehicle. |
identifix reviews
We've summarised 53 identifix reviews (identifix Software Advice reviews, identifix Capterra reviews and identifix G2 reviews) and summarised the main points below.
- Extensive database of symptoms, tests, and confirmed fixes.
- Access to OEM service & repair information and factory-scheduled maintenance plans.
- Real-world technician notes and solutions for difficult diagnoses.
- Helpful for identifying pattern failures, TSBs, and recalls.
- Useful for generating accurate estimates and labor times (when available).
- Integration with shop management software.
- Quick search functionality for efficient diagnostics.
- Difficult to navigate and not user-friendly.
- Information can be hard to find or unavailable.
- Limited or no real-time diagnostic system integration.
- Lack of frequent updates and outdated interface.
- Inconsistent data accuracy and occasional inaccurate information.
- High cost, especially for smaller shops or infrequent users.
- Limited value for common repairs and maintenance.
- Hotline support not included in the subscription.
- Poor customer service experiences, including billing and cancellation issues.
identifix alternatives
Workshop SoftwareStreamlines auto repair shop management: scheduling, invoices, inventory.Read more
identifix FAQ
Identifix is a software solution for the automotive industry. It provides a database of symptoms, tests, and fixes to help mechanics diagnose and repair vehicles efficiently. Identifix also offers shop management tools and access to OEM service information. We find it's a valuable resource for improving shop productivity and profitability.
What is identifix and what does identifix do?
Identifix is a software solution for the automotive industry. It provides a database of symptoms, tests, and fixes to help mechanics diagnose and repair vehicles efficiently. Identifix also offers shop management tools and access to OEM service information. We find it's a valuable resource for improving shop productivity and profitability.
Identifix integrates with shop management software to streamline operations, manage inventory, and improve customer interactions. It also integrates with Direct-Hit Mobile, allowing technicians to access diagnostic information directly at the vehicle. We find that these integrations improve shop efficiency.
How does identifix integrate with other tools?
Identifix integrates with shop management software to streamline operations, manage inventory, and improve customer interactions. It also integrates with Direct-Hit Mobile, allowing technicians to access diagnostic information directly at the vehicle. We find that these integrations improve shop efficiency.
We find that Identifix's main competitors include Alldata, known for its repair diagrams and diagnostics, and NAPA TRACS, which focuses on streamlining shop management. Other similar options include Autorox, Mitchell RepairCenter, Tekmetric, and Workshop Software.
What the main competitors of identifix?
We find that Identifix's main competitors include Alldata, known for its repair diagrams and diagnostics, and NAPA TRACS, which focuses on streamlining shop management. Other similar options include Autorox, Mitchell RepairCenter, Tekmetric, and Workshop Software.
Identifix is a legitimate software solution for the automotive industry. We find that users appreciate its extensive database and access to OEM information. However, some have noted navigation difficulties and occasional inaccuracies. Overall, it appears to be a helpful tool, but consider exploring alternatives based on your specific needs and budget.
Is identifix legit?
Identifix is a legitimate software solution for the automotive industry. We find that users appreciate its extensive database and access to OEM information. However, some have noted navigation difficulties and occasional inaccuracies. Overall, it appears to be a helpful tool, but consider exploring alternatives based on your specific needs and budget.
Unfortunately, Identifix doesn't publicly share their pricing details. We recommend contacting their sales team directly to get a personalized quote.
How much does identifix cost?
Unfortunately, Identifix doesn't publicly share their pricing details. We recommend contacting their sales team directly to get a personalized quote.
We find that user reviews on Identifix's customer service are mixed. While some praise the helpful and quick support, others have expressed frustration with unexpected charges and miscommunication regarding billing.
Is identifix customer service good?
We find that user reviews on Identifix's customer service are mixed. While some praise the helpful and quick support, others have expressed frustration with unexpected charges and miscommunication regarding billing.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.