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JW Player

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Last updated on

Company health

Employee growth
10% decrease in the last year
Web traffic
12% decrease in the last quarter
Financing
January 2021 - $171M

Ratings

G2
3.7/5
(13)
Capterra
4.1/5
(38)
Glassdoor
3.7/5
(104)

JW Player description

JW Player is a video platform used by broadcasters and publishers to manage, stream, and make money from their video content. It helps organize large video libraries and offers secure storage and smooth streaming to viewers regardless of their internet speed. JW Player also provides tools to understand how viewers interact with video content. Businesses can use it to host live events, create video-on-demand libraries, and potentially earn revenue through subscriptions or ads.


Who is JW Player best for

JW Player is a comprehensive video platform ideal for broadcasters, publishers, and video-driven businesses. Users praise its user-friendly interface, reliable streaming, and insightful analytics. Some users mention difficulties managing multiple brands and occasional performance inconsistencies. It's best for those with large video libraries needing advanced features like live streaming and monetization tools.

  • Best for medium to large businesses (101+ employees) seeking robust video solutions.

  • Ideal for Media & Entertainment, Software, IT & Telecommunications, and similar video-centric industries.


JW Player features

Supported

JW Player offers a SaaS platform encompassing video management, streaming, and monetization tools.

Supported

JW Player offers broadcast-grade performance, delivering smooth and high-quality video streaming.

Supported

JW Player simplifies video management with tools for organization, categorization, and access.

Supported

JW Player allows for scaling video strategies to meet increasing demands.

Supported

JW Player provides integrations that enhance video marketing workflows.

Supported

JW Player enables easy video sharing and live streaming.

Supported

JW Player provides APIs and SDKs for seamless integration with web players, mobile apps, OTT apps, and social media platforms.


JW Player reviews

We've summarised 55 JW Player reviews (JW Player GetApp reviews, JW Player TrustPilot reviews, JW Player Capterra reviews and JW Player G2 reviews) and summarised the main points below.

Pros of JW Player
  • User-friendly interface and fast video uploads.
  • Excellent multi-platform support and reliable streaming.
  • High-quality video playback and smooth streaming experience.
  • Comprehensive analytics and insightful reporting tools.
  • Easy integration with various platforms and CMS systems.
  • Versatile video management features, including live streaming and playlists.
  • Robust API for extensive customization options.
  • Wide range of supported video formats and resolutions.
Cons of JW Player
  • Difficult to manage multiple brands within the platform.
  • Manual source file naming is tedious and inefficient.
  • Non-responsive sales team, hindering upgrades and payments.
  • Limited customization options, especially in the free version.
  • Inconsistent performance, with occasional lag and buffering issues.
  • Unexpected price increases and inflexible subscription management.
  • Lack of clear and transparent pricing information, especially for advanced features.
  • Inadequate customer support, with slow response times and unhelpful solutions.

JW Player pricing

The commentary is based on 3 reviews from JW Player Capterra reviews, JW Player G2 reviews and JW Player TrustPilot reviews.

JW Player offers a free version and free trial, but reviews reveal its paid plans are expensive with unclear pricing. Potential users cite difficulty understanding costs and accessing support unless on a paid annual plan. Basic features also appear limited even with paid subscriptions.

See the JW Player pricing page.


JW Player alternatives

  • Logo of Bitmovin
    Bitmovin
    High-quality video streaming, encoding, and analytics, simplified.
    Read more
  • Logo of IBM Video Streaming
    IBM Video Streaming
    Secure video streaming, hosting, and analytics for pros.
    Read more
  • Logo of Azure Media Player
    Azure Media Player
    Plays Azure videos smoothly on any device, hassle-free.
    Read more
  • Logo of Brightcove
    Brightcove
    Host, deliver, and monetize videos with powerful streaming.
    Read more
  • Logo of Dacast
    Dacast
    Stream, host, and monetize videos with a secure, white-label platform.
    Read more
  • Logo of Kinescope
    Kinescope
    Host, stream, and sell videos securely, with powerful analytics.
    Read more

JW Player FAQ

  • What is JW Player and what does JW Player do?

    JW Player is a video platform for broadcasters and publishers to manage, stream, and monetize their video content. It offers video hosting, smooth streaming, live event capabilities, video-on-demand, and ad or subscription monetization options, helping businesses deliver high-quality viewing experiences.

  • How does JW Player integrate with other tools?

    JW Player integrates seamlessly with various platforms using APIs and SDKs. This includes web players, mobile apps, OTT apps, and social media platforms, enhancing video marketing workflows. It also integrates with various CMS systems.

  • What the main competitors of JW Player?

    JW Player's main competitors include Brightcove, Dacast, IBM Video Streaming, and Bitmovin. These platforms offer similar video hosting, streaming, and monetization features for broadcasters and publishers. Kinescope and Azure Media Player are also alternatives, focusing on secure video management and playback respectively.

  • Is JW Player legit?

    Yes, JW Player is a legitimate video platform used by many broadcasters and publishers. It offers secure video hosting, reliable streaming, and tools to manage and monetize video content. While some users have noted occasional performance issues and pricing concerns, it's generally considered a safe and reliable platform.

  • How much does JW Player cost?

    JW Player does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific product needs and video streaming requirements.

  • Is JW Player customer service good?

    JW Player's customer service receives mixed reviews. Some users praise the platform's features and performance, while others express frustration with unresponsive sales teams and unhelpful support. A few users mention difficulty getting timely responses and effective solutions from customer service.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.