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Knova description
Knova is a comprehensive knowledge management software designed for large customer support teams. It's particularly helpful for businesses in tech, telecom, and finance that handle complex customer questions across different channels. Knova helps organize and manage company knowledge to provide better and faster customer support.
Who is Knova best for
Knova is knowledge management software designed for large customer support teams, especially in tech, telecom, and finance. It helps organize and manage company knowledge to provide better and faster customer support. Knova is particularly well-suited for companies with complex customer questions across different channels.
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Best for large teams managing complex support queries.
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Ideal for tech, telecom, and finance companies.
Knova features
Supported Everest CoPilot allows users to query data using natural language, eliminating the need for complex report structures. |
Supported Everest automates routine business functions across various departments, including accounting, inventory control, service, eCommerce, sales force automation, CRM, point-of-sale, and wireless connectivity. |
Supported Everest provides real-time access to pertinent information, enabling managers to stay informed and make data-driven decisions. |
Supported Everest includes multi-currency support and integrated email capabilities. |
Supported Everest CoPilot can generate detailed insights on financial performance, inventory trends, sales projections, and more. |
Supported The IgniteTech Customer Support Program offers three service tiers: Platinum, Gold, and Standard, catering to different customer needs and priorities. |
Supported IgniteTech offers consulting services, including advisory and process consulting, implementation, and support, to help customers maximize their technology investment. |
Knova alternatives
Knova FAQ
Knova is a knowledge management solution designed for large customer support teams, particularly in tech, telecom, and finance. It streamlines information organization and access, enabling faster and more efficient customer support by managing complex queries across various channels.
What is Knova and what does Knova do?
Knova is a knowledge management solution designed for large customer support teams, particularly in tech, telecom, and finance. It streamlines information organization and access, enabling faster and more efficient customer support by managing complex queries across various channels.
There is no information available regarding Knova's integrations with other tools. While Knova focuses on knowledge management for customer support, details on specific integrations are not provided.
How does Knova integrate with other tools?
There is no information available regarding Knova's integrations with other tools. While Knova focuses on knowledge management for customer support, details on specific integrations are not provided.
Knova competes with other knowledge management platforms for customer support, including Confluence, Upland RightAnswers, IT Glue, HelpLook, Document360, and Alcea Knowledge Base. These alternatives offer various features like AI-powered search, workflow management, and integrations with other tools.
What the main competitors of Knova?
Knova competes with other knowledge management platforms for customer support, including Confluence, Upland RightAnswers, IT Glue, HelpLook, Document360, and Alcea Knowledge Base. These alternatives offer various features like AI-powered search, workflow management, and integrations with other tools.
Knova appears to be a legitimate knowledge management software solution. It's designed for large customer support teams, especially in tech, telecom, and finance, handling complex inquiries. However, user reviews and ratings are currently unavailable to provide further insight into its safety and efficacy.
Is Knova legit?
Knova appears to be a legitimate knowledge management software solution. It's designed for large customer support teams, especially in tech, telecom, and finance, handling complex inquiries. However, user reviews and ratings are currently unavailable to provide further insight into its safety and efficacy.
I couldn't find pricing details for Knova. For the most current pricing information, it's best to visit Knova's website or contact their sales team directly. This will help determine if Knova's product pricing is worth it for your needs.
How much does Knova cost?
I couldn't find pricing details for Knova. For the most current pricing information, it's best to visit Knova's website or contact their sales team directly. This will help determine if Knova's product pricing is worth it for your needs.
There is no information available about Knova's customer service.
Is Knova customer service good?
There is no information available about Knova's customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.