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Vision Helpdesk description
Vision Helpdesk provides customer service software in four key areas: multi-channel help desk, multi-company help desk ("satellite desk"), IT service desk (meeting industry standards like ITIL), and live chat. They offer their software through a cloud-based (SaaS) model or as a downloadable application. While they cater to businesses of all sizes, their starting price of $8 per month per user makes them particularly attractive to smaller companies.
Who is Vision Helpdesk best for
Vision Helpdesk offers multi-channel help desk, IT service desk, and live chat software. Users praise its customizable platform, responsive support, and user-friendly interface. However, some dislike the limited mobile app functionality and branding removal fees. Best for SMBs seeking affordable and robust customer service solutions.
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Best for small to medium-sized businesses (SMBs).
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Ideal for software, IT, retail, manufacturing, education, and other sectors.
Vision Helpdesk features
Supported Vision Helpdesk offers a centralized knowledge base for customer self-service and staff use. |
Supported Vision Helpdesk offers robust ticketing functionality, including automation and multi-channel support. |
Supported Vision Helpdesk supports asset lifecycle management from procurement to retirement. |
Supported Vision Helpdesk supports managing multiple brands from one platform. |
Supported Vision Helpdesk offers comprehensive reporting and analytics tools for insights into various metrics. |
Supported Vision Helpdesk offers live chat, allowing real-time interaction with website visitors. |
Vision Helpdesk reviews
We've summarised 126 Vision Helpdesk reviews (Vision Helpdesk Software Advice reviews, Vision Helpdesk GetApp reviews, Vision Helpdesk TrustPilot reviews, Vision Helpdesk Capterra reviews and Vision Helpdesk G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, readily available via various channels.
- Highly customizable platform with a wide array of features and integrations.
- User-friendly interface for both staff and clients, similar to Outlook.
- Cost-effective pricing, especially attractive for smaller businesses.
- Multi-company support (Satellite Desk) is a valuable feature for managing multiple clients.
- Branding removal requires a separate fee, even on paid plans.
- Mobile app functionality is underwhelming and prone to crashes.
- Limited customization for certain features, like the user interface design.
- Documentation is sparse and sometimes outdated.
- Some reporting functionalities require additional customization or are not available in the standard reports.
Vision Helpdesk pricing
The commentary is based on 10 reviews from Vision Helpdesk Capterra reviews, Vision Helpdesk G2 reviews, Vision Helpdesk GetApp reviews and Vision Helpdesk TrustPilot reviews.
Vision Helpdesk is praised for its affordability, especially for small teams and non-profits, with a free version available for non-commercial use. Users highlight its cost-effectiveness compared to competitors, combined with a rich feature set and excellent support. Some users mention setup challenges, but overall consider it a valuable and budget-friendly option.
See the Vision Helpdesk pricing page.
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Vision Helpdesk has a free trial.
Starter Help Desk
Pro Help Desk
Satellite Help Desk
Pro Service Desk
Ent Service Desk
Starter Help Desk
Pro Help Desk
Satellite Help Desk
Pro Service Desk
Ent Service Desk
Starter Help Desk
Pro Help Desk
Satellite Help Desk
Pro Service Desk
Ent Service Desk
SaaS Recurring License
Download Recurring License
Download One Time License
Vision Helpdesk alternatives
Help Desk Management SystemStreamlines support, resolves issues faster, boosts customer happiness.Read more
Vision Helpdesk FAQ
Vision Helpdesk is a customer service software offering multi-channel help desk, IT service desk, and live chat solutions. Available via cloud or download, it features ticketing, asset management, knowledge base, and reporting tools. It's known for its customizable platform and responsive support, making it a good fit for small to medium-sized businesses.
What is Vision Helpdesk and what does Vision Helpdesk do?
Vision Helpdesk is a customer service software offering multi-channel help desk, IT service desk, and live chat solutions. Available via cloud or download, it features ticketing, asset management, knowledge base, and reporting tools. It's known for its customizable platform and responsive support, making it a good fit for small to medium-sized businesses.
Vision Helpdesk integrates with numerous tools through its API and Zapier, including popular CRM, marketing automation, and e-commerce platforms. This connectivity enables streamlined workflows and enhanced data synchronization across different business applications.
How does Vision Helpdesk integrate with other tools?
Vision Helpdesk integrates with numerous tools through its API and Zapier, including popular CRM, marketing automation, and e-commerce platforms. This connectivity enables streamlined workflows and enhanced data synchronization across different business applications.
Alternatives to Vision Helpdesk include Jira Service Management, Freshservice, Deskpro, and Helpdesk 365. These competitors offer similar features such as ticketing systems, knowledge bases, and reporting tools, catering to various business sizes and industries.
What the main competitors of Vision Helpdesk?
Alternatives to Vision Helpdesk include Jira Service Management, Freshservice, Deskpro, and Helpdesk 365. These competitors offer similar features such as ticketing systems, knowledge bases, and reporting tools, catering to various business sizes and industries.
Yes, Vision Helpdesk is a legitimate help desk software provider. They offer various plans suitable for small to medium-sized businesses seeking multi-channel support, IT service desk solutions, and live chat, with positive reviews for their customer support and customizability. However, potential users should be aware of limited mobile app functionality and potential extra costs for branding removal.
Is Vision Helpdesk legit?
Yes, Vision Helpdesk is a legitimate help desk software provider. They offer various plans suitable for small to medium-sized businesses seeking multi-channel support, IT service desk solutions, and live chat, with positive reviews for their customer support and customizability. However, potential users should be aware of limited mobile app functionality and potential extra costs for branding removal.
Vision Helpdesk pricing starts at $8 per agent monthly for the Starter Help Desk download recurring license. SaaS plans begin at $12 monthly. One-time licenses are also available, and Live Chat software pricing starts at $16 monthly. Is Vision Helpdesk worth it? The value depends on your specific business needs and the chosen plan.
How much does Vision Helpdesk cost?
Vision Helpdesk pricing starts at $8 per agent monthly for the Starter Help Desk download recurring license. SaaS plans begin at $12 monthly. One-time licenses are also available, and Live Chat software pricing starts at $16 monthly. Is Vision Helpdesk worth it? The value depends on your specific business needs and the chosen plan.
Vision Helpdesk's customer service receives overwhelmingly positive feedback. Users praise the helpful and responsive support team, readily available through various channels. They are known for their quick responses and effective problem-solving. Some users mention slower email support, but highlight the excellent chat and Skype support options.
Is Vision Helpdesk customer service good?
Vision Helpdesk's customer service receives overwhelmingly positive feedback. Users praise the helpful and responsive support team, readily available through various channels. They are known for their quick responses and effective problem-solving. Some users mention slower email support, but highlight the excellent chat and Skype support options.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.