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Mailgun

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Last updated on

Ratings

G2
4.2/5
(292)
Capterra
4.3/5
(154)

Mailgun description

Mailgun is an email service designed for businesses that send lots of emails through their apps and websites. It helps you reliably send things like password resets and shipping notifications, track whether these emails were delivered, and analyze their performance. Mailgun offers simple, pay-as-you-go pricing based on the number of emails you send.

Who is Mailgun best for

Mailgun is a solid option for businesses sending emails through their apps and websites. We find that users appreciate its easy setup, reliable delivery, and developer-friendly API, especially when integrated with platforms like WordPress. It's a fit for those who value detailed tracking and flexible integration, though keep in mind the mixed reviews on customer support and deliverability.

  • Perfect for small to medium-sized businesses (1-1000 employees) needing reliable transactional email services.

  • Great for software, IT, and e-commerce companies needing to send transactional emails through their applications and websites.

Mailgun features

Supported

Email API Solution: Mailgun is an email API solution that empowers senders to build with a powerful and reliable email service provider.

Supported

Comprehensive Documentation: Comprehensive documentation is available to help users understand and implement Mailgun's features.

Supported

Flexible Sending: Limitless Capacity: Mailgun offers flexible sending with limitless capacity, allowing users to send emails without restrictions.

Supported

Built on Google with 99.99% Uptime: Mailgun is built on Google infrastructure with 99.99% server uptime, ensuring high reliability and availability.

Supported

SOC I & II Certified: Mailgun is SOC I & II certified, demonstrating its commitment to security and compliance standards.

Supported

GPR, HIPAA, and ISO 27001 Compliant: Mailgun is compliant with GPR, HIPAA, and ISO 27001, ensuring data privacy and security for users in various industries.

Supported

24/7 Expert Support: Expert support is available 24/7 via ticket, chat, or phone, providing users with assistance whenever they need it.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Strongly negative
-1

Customer Service

Strongly negative
-1

Ease of Use

Rather positive
+0.6

Reliability and Performance

Neutral
+0.2

Mailgun reviews

We've summarised 446 Mailgun reviews (Mailgun Software Advice reviews, Mailgun GetApp reviews, Mailgun Capterra reviews and Mailgun G2 reviews) and summarised the main points below.

Pros of Mailgun
  • Easy setup and integration, particularly with WordPress.
  • Reliable email delivery and tracking with detailed logs.
  • Developer-friendly API and webhooks for flexible integration.
  • Free tier allows ample usage for small projects.
  • Comprehensive documentation and helpful guides.
Cons of Mailgun
  • Unreliable customer support, often slow and unhelpful.
  • Sudden account suspensions and unexplained service interruptions.
  • Difficulties with email deliverability, especially to Hotmail and Outlook.
  • Pricing can be high, especially for dedicated IPs and additional features.
  • Limited UI functionality and occasional bugs.

Mailgun pricing

The commentary is based on 71 reviews from Mailgun Capterra reviews, Mailgun G2 reviews and Mailgun GetApp reviews.

We find Mailgun's pricing to be generally affordable, especially the generous free tier. However, some users find the paid plans expensive, particularly for dedicated IPs or high-volume sending. A few users have also reported billing issues and difficulty getting refunds.

Users sentiment

Strongly negative
-1

See the Mailgun pricing page.

  • Mailgun has a free plan.

  • Mailgun has a free trial.

Free
Free

100 emails per day, Ticket support, RESTful email APIs and SMTP relay, 1 custom sending domain, Tracking, analytics, and webhooks, 2 API keys, Email analytics and reporting, 1 day log retention, 1 inbound route

Basic
$15 per email/month

No daily email limit, Monthly email overage options, RESTful email APIs and SMTP relay, 1 custom sending domain, Tracking, analytics, and webhooks, 2 API keys, Email analytics and reporting, 1 day log retention, 5 inbound routes. Extra emails from $1.80 / 1,000 emails

Foundation
$35 per email/month

All Basic features plus: Full access to RESTful email APIs and SMTP relays, 1,000 custom sending domains, Email template builder and API, Tracking, analytics, and webhooks, 5 days log retention, 1 day message retention, Full access to inbound routing. Extra emails & validations from $1.30 / 1,000 emails, from $1.20 / 100 validations

Scale
$90 per email/month

All Foundation features plus: SAML SSO, 5,000 email validations, Dedicated IP pools, Send time optimization, Live phone & chat support, 30 days log retention, Up to 7 days message retention, Schedule and send analytics reports. Extra emails & validations from $1.10 / 1,000 emails, from $0.80 / 100 validations

Mailgun alternatives

Mailgun FAQ

  • What is Mailgun and what does Mailgun do?

    We find Mailgun to be a useful email service for businesses sending application-related emails. It offers reliable delivery and tracking, along with a developer-friendly API. It's best for smaller businesses, but some users have reported issues with customer support.

  • How does Mailgun integrate with other tools?

    We find Mailgun integrates well with various platforms through its developer-friendly API and webhooks. It's particularly easy to set up with WordPress, allowing for flexible integration with other tools in your workflow.

  • What the main competitors of Mailgun?

    We find that Mailgun's main competitors include Resend, Twilio SendGrid Email API, Brevo Transactional Email, Pabbly Email Marketing, Amazon SES, and MailerSend. They offer similar email services for developers and businesses.

  • Is Mailgun legit?

    We find Mailgun to be a legitimate email service, but with mixed reviews. While setup and integration are generally easy, users have reported issues with customer support and occasional service interruptions. Consider exploring alternatives if these factors are critical for your business.

  • How much does Mailgun cost?

    Mailgun's free plan allows for 100 emails/day. Paid plans start at $15 per email/month for the Basic plan, $35 for Foundation, and $90 for Scale, with additional emails available at varying overage rates. They also offer a free trial.

  • Is Mailgun customer service good?

    We find that Mailgun's customer service receives mixed reviews. While some users praise the helpful and responsive support team, many others express frustration with slow response times, unhelpful agents, and difficulty resolving issues.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.