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Oneserve description
Oneserve is field service management software designed for businesses that perform repairs and maintenance, particularly in social housing. It helps manage and optimize a mobile workforce by connecting them with office teams, customers, and subcontractors. It offers features like job scheduling, real-time communication, parts management, and performance tracking. Oneserve aims to improve efficiency, reduce organizational risk, and enhance customer satisfaction. It is suitable for UK organizations of all sizes, with a focus on those with 10 or more field operatives.
Who is Oneserve best for
Oneserve helps UK social housing providers manage their mobile workforce for repairs and maintenance. Connecting office teams, customers, and subcontractors, it offers real-time communication, job scheduling, and performance tracking. Oneserve improves efficiency and customer satisfaction.
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Best for UK organizations of all sizes managing 10+ field operatives.
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Ideal for social housing contractors and landlords needing streamlined repairs and maintenance.
Oneserve features
Supported Oneserve provides real-time job updates between office and field teams, improving response times and resource allocation by overcoming bottlenecks. |
Supported Oneserve allows designing flexible workflows tailored to the organization, streamlining and automating tasks, personnel, and processes for seamless service delivery. |
Supported Oneserve offers centralized job management with a single source of truth, integrating data from other systems to reduce errors and enhance coordination. |
Supported Oneserve provides real-time updates, live alerts, and tracking to keep customers informed, reducing missed appointments and boosting field team productivity. |
Supported Oneserve offers customizable job management insights with real-time data and powerful reporting tools, enabling quick analysis and informed decisions. |
Supported Oneserve features optimized scheduling and dispatching, including drag-and-drop functionality, ensuring the right person is assigned to the right job at the right time, minimizing travel time and maximizing efficiency. |
Supported Oneserve provides comprehensive reporting and analytics on KPIs like response times, job completion rates, and customer satisfaction, enabling data-driven decisions and continuous improvement. |
Oneserve pricing
The commentary is based on 2 reviews from Oneserve Capterra reviews.
Oneserve's pricing seems complex. Some users felt it was overpriced and required additional staff to manage, impacting ROI. Others considered it a worthwhile investment despite unexpected costs for features like the client portal. Consider your budget and staffing needs carefully.
See the Oneserve pricing page.
Oneserve alternatives
OrcatecStreamlines field operations, boosts efficiency, and simplifies technician management.Read more
Oneserve FAQ
Oneserve is field service management software specializing in repairs and maintenance for UK social housing. It connects mobile workforces with back-office teams, customers, and subcontractors to optimize scheduling, communication, and job tracking, ultimately improving efficiency and customer satisfaction.
What is Oneserve and what does Oneserve do?
Oneserve is field service management software specializing in repairs and maintenance for UK social housing. It connects mobile workforces with back-office teams, customers, and subcontractors to optimize scheduling, communication, and job tracking, ultimately improving efficiency and customer satisfaction.
Oneserve integrates with other systems through its centralized job management feature. This allows data to be pulled from various sources into a single platform, enhancing coordination and reducing errors. It doesn't list specific integrations.
How does Oneserve integrate with other tools?
Oneserve integrates with other systems through its centralized job management feature. This allows data to be pulled from various sources into a single platform, enhancing coordination and reducing errors. It doesn't list specific integrations.
Top alternatives to Oneserve include ServicePower, JobLogic, and Orcatec. These competitors offer similar field service management functionalities, focusing on optimizing mobile workforces, streamlining operations, and enhancing communication. They cater to businesses needing efficient scheduling, dispatching, and real-time job management.
What the main competitors of Oneserve?
Top alternatives to Oneserve include ServicePower, JobLogic, and Orcatec. These competitors offer similar field service management functionalities, focusing on optimizing mobile workforces, streamlining operations, and enhancing communication. They cater to businesses needing efficient scheduling, dispatching, and real-time job management.
Yes, Oneserve is a legitimate field service management software provider. They offer solutions for businesses, particularly in the UK social housing sector, managing repairs and maintenance with a mobile workforce. They have generally positive ratings on platforms like G2 and Capterra.
Is Oneserve legit?
Yes, Oneserve is a legitimate field service management software provider. They offer solutions for businesses, particularly in the UK social housing sector, managing repairs and maintenance with a mobile workforce. They have generally positive ratings on platforms like G2 and Capterra.
Oneserve's pricing is not publicly available. It uses a per-user subscription model with monthly or annual payment options. Contact them directly for a quote tailored to your needs. Consider long-term contracts for better ROI.
How much does Oneserve cost?
Oneserve's pricing is not publicly available. It uses a per-user subscription model with monthly or annual payment options. Contact them directly for a quote tailored to your needs. Consider long-term contracts for better ROI.
Customer reviews on Oneserve's customer service are mixed. Some users praise the "first-class" service and proactive account management, while others report unhelpful phone and email support.
Is Oneserve customer service good?
Customer reviews on Oneserve's customer service are mixed. Some users praise the "first-class" service and proactive account management, while others report unhelpful phone and email support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.