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Ozonetel CloudAgent description
Ozonetel CloudAgent is a cloud-based call center software designed for businesses of all sizes that prioritize customer service. It offers a complete suite of tools including automated dialing, interactive voice response (IVR), and real-time analytics. Ozonetel integrates with popular CRM platforms and promises easy setup and cost savings. They stand out with a focus on AI-powered features like voicebots and intelligent call routing. Ozonetel is trusted by over 2,500 companies globally and boasts high customer satisfaction ratings.
Who is Ozonetel CloudAgent best for
We find that Ozonetel CloudAgent is a fit for any business seeking to improve customer service via streamlined communication. Users appreciate its user-friendliness, rich features, and integrations with CRM platforms like Freshdesk. Based on user feedback, the AI-powered features and detailed analytics help improve agent performance and reduce costs, but watch out for reports of occasional technical issues and slow support response times, which may impact reliability.
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Great for companies of any size. Its scalability makes it useful for small, medium, and large businesses alike.
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Well-suited for businesses in the Healthcare, Wellness, Pharma, Ecommerce, Software, IT, and Telecommunications industries.
Ozonetel CloudAgent features
Supported ScreenPop: Agents automatically view relevant customer or prospect data during calls. This feature provides agents with immediate access to necessary information, improving efficiency and customer experience. |
Supported Call Forwarding: Calls can be auto-transferred to an agent’s mobile phone or landline at home or in the office, ensuring agents stay connected even outside the traditional office environment. |
Supported Offline Agents: Agents can revive or make calls without logging in, improving agent efficiency and flexibility. |
Supported Drag & Drop Interface: Build and modify complex IVRs without wiring a single line or code. |
Supported Sticky Agent: Customer calls can be auto routed to their account or relationship manager. |
Supported Priority Routing: Integrate your ACD with your CRM to personalize how you respond to different customer segments. |
Supported Omnichannel Routing: Automatically distribute both calls and chats to the right agent in the right department. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Ozonetel CloudAgent reviews
We've summarised 536 Ozonetel CloudAgent reviews (Ozonetel CloudAgent TrustPilot reviews and Ozonetel CloudAgent G2 reviews) and summarised the main points below.
- Excellent and responsive customer support is frequently praised.
- Easy-to-use and user-friendly interface.
- Reliable and stable call center solution with rich features.
- Seamless integration with Freshdesk and other CRM platforms.
- Provides access to call recordings for self-auditing and quality control.
- Offers a variety of calling features like blended mode and click-to-call.
- Detailed call reports and analytics help improve agent performance.
- AI-powered features like voicebots and intelligent call routing.
- Cost-effective compared to other call center solutions.
- WhatsApp integration for enhanced customer interaction.
- Occasional system blanks and unexpected freezing can lead to missed or delayed calls.
- Limited UI customization options and reporting flexibility.
- Call transfer functionality is cumbersome and lacks features.
- Break tracking and management is not available within the tool.
- Disposition time is limited to 30 seconds, which can be insufficient.
- Older call records and history tracking is limited.
- Pause button functionality is missing.
- Initial login can be slow and buffering can occur.
- Reports are limited to 15 days of data, hindering long-term analysis.
- Attempt count changes are not possible for call data prioritization.
- Manual data pushing and API usage cannot be simultaneous.
- High frequency of technical issues and slow support response times.
- SIP disconnection issues occur frequently.
- Voice quality can be poor with occasional echo and clarity problems.
- False "free" claims create a misleading impression of the service.
Ozonetel CloudAgent pricing
The commentary is based on 26 reviews from Ozonetel CloudAgent G2 reviews.
We find that Ozonetel CloudAgent is generally considered cost-effective and a good value. Some users mention added costs for features they expected to be included, but many appreciate the affordability, especially for call centers and growing businesses. Integrating calling and WhatsApp is also highlighted as a cost-saving benefit.
Users sentiment
See the Ozonetel CloudAgent pricing page.
Ozonetel CloudAgent alternatives
8x8 Contact CenterCloud contact center elevates customer experience and agent performance.Read more
Ozonetel CloudAgent FAQ
Ozonetel CloudAgent is a cloud-based contact center solution ideal for businesses of all sizes. We find that it offers a comprehensive set of features, including AI-powered tools like voicebots and intelligent call routing, to enhance customer service and streamline communication. It also integrates with popular CRM platforms.
What is Ozonetel CloudAgent and what does Ozonetel CloudAgent do?
Ozonetel CloudAgent is a cloud-based contact center solution ideal for businesses of all sizes. We find that it offers a comprehensive set of features, including AI-powered tools like voicebots and intelligent call routing, to enhance customer service and streamline communication. It also integrates with popular CRM platforms.
Ozonetel CloudAgent integrates with popular CRM platforms like Freshdesk, enabling streamlined data access for agents during calls. It also offers WhatsApp integration for expanded customer interaction. While specific integrations aren't extensively listed, the focus seems to be on CRM and communication tools.
How does Ozonetel CloudAgent integrate with other tools?
Ozonetel CloudAgent integrates with popular CRM platforms like Freshdesk, enabling streamlined data access for agents during calls. It also offers WhatsApp integration for expanded customer interaction. While specific integrations aren't extensively listed, the focus seems to be on CRM and communication tools.
We find that Ozonetel CloudAgent competes with other cloud contact center solutions like 8x8 Contact Center, Talkdesk, Five9, and Genesys Cloud. These alternatives offer similar features such as IVR, ACD, and omnichannel communication. Each has its own strengths, so the best choice depends on specific business needs.
What the main competitors of Ozonetel CloudAgent?
We find that Ozonetel CloudAgent competes with other cloud contact center solutions like 8x8 Contact Center, Talkdesk, Five9, and Genesys Cloud. These alternatives offer similar features such as IVR, ACD, and omnichannel communication. Each has its own strengths, so the best choice depends on specific business needs.
Ozonetel CloudAgent's legitimacy is questionable due to conflicting user reviews. While many praise its features and ease of use, others report significant technical issues and poor customer support. We advise careful consideration and further research before committing.
Is Ozonetel CloudAgent legit?
Ozonetel CloudAgent's legitimacy is questionable due to conflicting user reviews. While many praise its features and ease of use, others report significant technical issues and poor customer support. We advise careful consideration and further research before committing.
I couldn't find any pricing details for Ozonetel CloudAgent. Contact Ozonetel directly for a quote tailored to your specific business requirements.
How much does Ozonetel CloudAgent cost?
I couldn't find any pricing details for Ozonetel CloudAgent. Contact Ozonetel directly for a quote tailored to your specific business requirements.
While Ozonetel CloudAgent offers robust features and integrations, customer service reviews are mixed. Some users praise the efficient and helpful support system, while others report slow response times and difficulty resolving complex technical issues. We advise potential users to weigh these factors when considering this product.
Is Ozonetel CloudAgent customer service good?
While Ozonetel CloudAgent offers robust features and integrations, customer service reviews are mixed. Some users praise the efficient and helpful support system, while others report slow response times and difficulty resolving complex technical issues. We advise potential users to weigh these factors when considering this product.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.