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Parcel Panel description
ParcelPanel is a software designed for online businesses that sell directly to customers. It helps you manage the entire shipping process after an order is placed. ParcelPanel provides real-time updates from over 1,200 shipping companies, so you and your customers always know where packages are. This can reduce customer inquiries about order status. ParcelPanel also helps manage returns and exchanges, aiming to make these processes smoother. It integrates with popular e-commerce platforms like Shopify and WooCommerce.
What companies are using Parcel Panel?
Who is Parcel Panel best for
ParcelPanel helps DTC brands enhance their post-purchase experience with real-time tracking, branded tracking pages, and easy returns. Users praise the excellent customer support and seamless Shopify/WooCommerce integration. While some users note minor limitations in CSV exports and customization, the overall feedback is positive, particularly regarding the user-friendly interface and real-time tracking updates from various carriers.
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Best for small to medium-sized businesses (1-1000 employees) focused on growth.
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Ideal for e-commerce, retail, and consumer goods businesses.
Parcel Panel features
Supported ParcelPanel integrates with over 1,200 shipping companies to offer current package location updates. |
Supported ParcelPanel allows businesses to create a branded tracking page that reinforces their brand identity. |
Supported ParcelPanel automatically sends shipping notifications to keep customers informed about order status. |
Supported ParcelPanel offers tools to simplify return and exchange procedures, reducing customer frustration and improving handling efficiency. |
Supported ParcelPanel provides shipping protection as an additional layer of security for businesses and customers. |
Supported ParcelPanel integrates with platforms like Shopify and WooCommerce. |
Supported ParcelPanel provides smart marketing channels enabling targeted campaigns and personalized recommendations after purchase. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Ease of Implementation
Parcel Panel reviews
We've summarised 53 Parcel Panel reviews (Parcel Panel Capterra reviews and Parcel Panel G2 reviews) and summarised the main points below.
- Excellent and responsive customer support (Donna, Kath, Mig, Elly, Lexie mentioned).
- Easy integration with Shopify and WooCommerce.
- Customizable notifications and tracking pages.
- Real-time tracking updates from numerous shipping companies.
- User-friendly interface and easy setup.
- Limited CSV/Excel export options for lower-tier plans.
- Limited customization options without coding.
- Occasional delays in tracking updates.
- Inability to exclude untracked shipments (e.g., Germany's "Bücher- und Warensendung").
- Minor wording confusion in the setup process.
Parcel Panel pricing
The commentary is based on 5 reviews from Parcel Panel Capterra reviews and Parcel Panel G2 reviews.
Parcel Panel offers excellent value, with users highlighting its comprehensive features and a free plan available. While one review mentioned a desire for CSV/Excel export in lower tiers, the overall sentiment is positive regarding the pricing and generous unlimited plan upgrade for WooCommerce users.
Users sentiment
See the Parcel Panel pricing page.
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Parcel Panel has a free plan.
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Parcel Panel has a free trial.
All the basics to start a new business. Includes access to 1,366 carriers, real-time sync & tracking, branded tracking page, smart dashboard, basic analytics, and is tailored for Shopify & WooCommerce.
All Free features, plus: Post-purchase EDD, custom shipment status, product recommendation, discount upsell, shipping notifications, advanced analytics, and shipping protection.
All Essential features, plus: Auto-translate tracking details, CSV & PDF export, advanced integrations (Klaviyo, Gorgias, and more), Developer API & Webhook, and remove ParcelPanel branding.
All Professional features, plus: Dedicated tracking channel, custom integrations, customer success manager, dedicated onboarding manager, and dedicated priority support.
Parcel Panel alternatives
ShipStationCentralizes ecommerce shipping, simplifying orders, labels, rates, saving time.Read more
Parcelhub Shipping SoftwareStreamlines multi-carrier shipping, saving businesses time and money.Read more
Parcel Panel FAQ
Parcel Panel is a shipping management software for e-commerce businesses. It offers real-time tracking updates from over 1,200 carriers, branded tracking pages, automated notifications, and streamlined returns. ParcelPanel integrates with popular platforms like Shopify and WooCommerce, improving post-purchase customer experience.
What is Parcel Panel and what does Parcel Panel do?
Parcel Panel is a shipping management software for e-commerce businesses. It offers real-time tracking updates from over 1,200 carriers, branded tracking pages, automated notifications, and streamlined returns. ParcelPanel integrates with popular platforms like Shopify and WooCommerce, improving post-purchase customer experience.
Parcel Panel integrates with over 1,200 shipping companies, offering real-time tracking updates. It also connects with popular e-commerce platforms such as Shopify and WooCommerce, streamlining order fulfillment and post-purchase workflows.
How does Parcel Panel integrate with other tools?
Parcel Panel integrates with over 1,200 shipping companies, offering real-time tracking updates. It also connects with popular e-commerce platforms such as Shopify and WooCommerce, streamlining order fulfillment and post-purchase workflows.
Alternatives to Parcel Panel include ShipStation, Narvar, Shipway, and ShippingEasy. These competitors offer similar features such as streamlined shipping, automated tracking, and integrations with e-commerce platforms. They aim to improve post-purchase customer experience and simplify shipping management for online businesses.
What the main competitors of Parcel Panel?
Alternatives to Parcel Panel include ShipStation, Narvar, Shipway, and ShippingEasy. These competitors offer similar features such as streamlined shipping, automated tracking, and integrations with e-commerce platforms. They aim to improve post-purchase customer experience and simplify shipping management for online businesses.
Parcel Panel appears to be a legitimate software. Positive reviews on G2 and Capterra, combined with user comments praising its ease of use and excellent customer support, suggest it is safe and reliable for managing shipping and post-purchase communications. Features like real-time tracking and branded tracking pages enhance the customer experience.
Is Parcel Panel legit?
Parcel Panel appears to be a legitimate software. Positive reviews on G2 and Capterra, combined with user comments praising its ease of use and excellent customer support, suggest it is safe and reliable for managing shipping and post-purchase communications. Features like real-time tracking and branded tracking pages enhance the customer experience.
Parcel Panel's pricing includes a free plan, and paid plans starting at $11/month for Essential, $59/month for Professional, and $479/month for Enterprise. A free trial is available. Add-ons like additional quota are available for $0.05 per quota. Is Parcel Panel worth it? It depends on your business needs and budget.
How much does Parcel Panel cost?
Parcel Panel's pricing includes a free plan, and paid plans starting at $11/month for Essential, $59/month for Professional, and $479/month for Enterprise. A free trial is available. Add-ons like additional quota are available for $0.05 per quota. Is Parcel Panel worth it? It depends on your business needs and budget.
Parcel Panel's customer service is highly praised. Users consistently mention the quick, helpful, and friendly support they receive, frequently naming specific support staff like Donna, Kath, and Mig. This positive feedback suggests a strong commitment to customer satisfaction.
Is Parcel Panel customer service good?
Parcel Panel's customer service is highly praised. Users consistently mention the quick, helpful, and friendly support they receive, frequently naming specific support staff like Donna, Kath, and Mig. This positive feedback suggests a strong commitment to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.