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ShipStation description
ShipStation is a popular shipping software designed for ecommerce businesses of all sizes. It helps you manage orders, compare shipping rates, print labels, and track shipments, all from one central location. ShipStation integrates with major carriers like UPS, USPS, FedEx, and DHL, as well as popular marketplaces like Amazon, eBay, and Shopify. It offers significant discounts on shipping rates and helps streamline your fulfillment process, saving you time and money. ShipStation is known for its user-friendly interface, extensive integrations, and automation features that simplify complex shipping tasks.
Who is ShipStation best for
ShipStation is a popular shipping software designed for e-commerce businesses. We find that it is helpful for managing orders, comparing shipping rates, printing labels, and tracking shipments. Users love the user-friendly interface, wide range of integrations, and significant discounts on shipping rates. Keep in mind that some users report issues with ShipStation Connect, reporting features, and customer support responsiveness.
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Perfect for businesses of any size seeking streamlined shipping, from startups to large enterprises.
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Well-suited for e-commerce businesses that need help managing orders, comparing rates, and tracking shipments.
ShipStation features
Supported Shipping Management: ShipStation offers comprehensive shipping management capabilities, allowing users to unlock multi-carrier shipping options and streamline their shipping processes. |
Supported Omnichannel Management: ShipStation provides omnichannel management features, enabling users to track sales from various sources in a single, centralized location. |
Supported Order Management: ShipStation offers order management functionalities, allowing users to customize workflows for more efficient order fulfillment. |
Supported Inventory Management: ShipStation includes inventory management tools to help users avoid over or underselling products by providing better inventory control. |
Supported Warehouse Management: ShipStation offers warehouse management solutions to streamline packing and shipment preparation processes. |
Supported Integration Management: ShipStation provides integration management capabilities, unifying various tools, from marketplaces to listing information. |
Supported Customer Engagement and Branding: ShipStation helps create cohesive shopping experiences with branded touchpoints through customer engagement and branding features. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ShipStation reviews
We've summarised 1526 ShipStation reviews (ShipStation Software Advice reviews, ShipStation GetApp reviews, ShipStation TrustPilot reviews, ShipStation Capterra reviews and ShipStation G2 reviews) and summarised the main points below.
- User-friendly interface makes it easy to learn and use.
- Wide range of integrations with major carriers and marketplaces streamlines order fulfillment.
- Significant discounts on shipping rates compared to retail prices.
- Batch printing and automation rules save time and improve efficiency.
- Customizable packing slips, labels, and tracking pages enhance branding and customer experience.
- ShipStation Connect frequently disconnects and requires re-authentication or restarting to print labels.
- Reporting features for multi-package shipments need improvement.
- Recent pricing changes, including upcharges for using own carrier accounts, are unpopular.
- Occasional syncing issues between ShipStation and e-commerce platforms require manual intervention.
- Customer support responsiveness is inconsistent, with long wait times and limited phone support for lower-tier plans.
ShipStation pricing
The commentary is based on 280 reviews from ShipStation Capterra reviews, ShipStation G2 reviews, ShipStation GetApp reviews, ShipStation Software Advice reviews and ShipStation TrustPilot reviews.
We find ShipStation's pricing to be a common concern. While many users appreciate the discounted rates and overall value, some have noted recent price increases, especially for using your own carrier accounts, making it less appealing. Others find the tiered pricing structure confusing or expensive compared to alternatives.
Users sentiment
See the ShipStation pricing page.
ShipStation alternatives
shipstation vs ShippingEasyStreamlines shipping, manages orders, and offers discounted rates.Read more
Descartes ShipRushStreamlines high-volume shipping, finds best rates, and automates tasks.Read more
3G Pacejet ShippingStreamlines high-volume shipping, integrating with ERP for efficiency.Read more
ShipStation FAQ
We find ShipStation to be a helpful shipping software for ecommerce businesses. It connects with major carriers and marketplaces, letting you manage orders, print labels, and track shipments from one place. It also offers shipping discounts and automation to save you time and money.
What is ShipStation and what does ShipStation do?
We find ShipStation to be a helpful shipping software for ecommerce businesses. It connects with major carriers and marketplaces, letting you manage orders, print labels, and track shipments from one place. It also offers shipping discounts and automation to save you time and money.
We find ShipStation integrates with major carriers like UPS, USPS, FedEx, and DHL. It also connects with popular marketplaces such as Amazon, eBay, and Shopify, streamlining order fulfillment and inventory management.
How does ShipStation integrate with other tools?
We find ShipStation integrates with major carriers like UPS, USPS, FedEx, and DHL. It also connects with popular marketplaces such as Amazon, eBay, and Shopify, streamlining order fulfillment and inventory management.
We find that ShipStation's main competitors include ShippingEasy, Carriyo, Envia, Descartes ShipRush, 3G Pacejet Shipping, and Starshipit. These alternatives offer similar features like streamlined shipping, discounted rates, and integrations with various carriers and marketplaces.
What the main competitors of ShipStation?
We find that ShipStation's main competitors include ShippingEasy, Carriyo, Envia, Descartes ShipRush, 3G Pacejet Shipping, and Starshipit. These alternatives offer similar features like streamlined shipping, discounted rates, and integrations with various carriers and marketplaces.
ShipStation is a legitimate shipping software used by many businesses. However, user reviews on G2 and Capterra reveal some negative experiences. We find that some users have issues with software reliability and customer support. Potential users should weigh these factors against the software's features and pricing.
Is ShipStation legit?
ShipStation is a legitimate shipping software used by many businesses. However, user reviews on G2 and Capterra reveal some negative experiences. We find that some users have issues with software reliability and customer support. Potential users should weigh these factors against the software's features and pricing.
ShipStation offers a Starter plan for $9.99/month, a Bronze plan for $29.99/month, a Silver plan for $49.99/month, a Gold plan for $69.99/month, a Platinum plan for $99.99/month, and an Enterprise plan for $159.99/month. Additional features like ShipStation Carriers and Branded Tracking are also available.
How much does ShipStation cost?
ShipStation offers a Starter plan for $9.99/month, a Bronze plan for $29.99/month, a Silver plan for $49.99/month, a Gold plan for $69.99/month, a Platinum plan for $99.99/month, and an Enterprise plan for $159.99/month. Additional features like ShipStation Carriers and Branded Tracking are also available.
ShipStation's customer service receives mixed reviews. While some users praise the helpfulness and knowledge of support staff, others express frustration with long wait times, limited phone support for lower-tier plans, and inconsistent responsiveness. We find that support is generally good if you have one of the higher-tier plans.
Is ShipStation customer service good?
ShipStation's customer service receives mixed reviews. While some users praise the helpfulness and knowledge of support staff, others express frustration with long wait times, limited phone support for lower-tier plans, and inconsistent responsiveness. We find that support is generally good if you have one of the higher-tier plans.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.