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ProProfs Knowledge Base Software description
ProProfs Knowledge Base Software lets you build online libraries of information for both customers and employees. It's designed to reduce customer support requests by providing easy-to-find answers online. The software offers customizable templates, branding options, and features that ensure your information is easy to find. You can also create private, internal knowledge bases to help your teams stay aligned and productive. ProProfs helps streamline onboarding, improve team collaboration, and provides analytics to track usage and identify areas for improvement.
Who is ProProfs Knowledge Base Software best for
ProProfs Knowledge Base Software helps businesses create online FAQs and documentation for customers and employees. A simple interface and powerful search improve customer self-service and team collaboration. Users praise the integrations and rich text editor, while some find the trial period too short. Ideal for small to large businesses in IT or professional services seeking improved knowledge management.
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Excellent for businesses of all sizes (1-1000+ employees).
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Well-suited for IT, software, and professional services.
ProProfs Knowledge Base Software features
Supported Allows building public and private knowledge bases. |
Supported Offers customizable templates, branding options, and flexible settings. |
Supported Knowledge base supports search within articles. |
Supported Integrates with tools like Google Analytics, Wufoo, Live Chat, Help Desk, and Survey tools. |
Supported Offers analytics to track usage and identify areas for improvement. |
Supported Create private, internal knowledge bases to help teams stay aligned. |
Supported Translate content in over 90 languages. |
ProProfs Knowledge Base Software reviews
We've summarised 30 ProProfs Knowledge Base Software reviews (ProProfs Knowledge Base Software G2 reviews) and summarised the main points below.
- Easy-to-use interface for creating and managing content.
- Seamless integration with ticketing systems like Freshdesk.
- Rich text editor with advanced formatting capabilities.
- Powerful reporting and analytics features.
- Useful for various purposes: user manuals, FAQs, documentation, knowledge bases, corporate wikis.
- Limited notification controls, only the account owner receives notifications.
- Limited template customization options.
- Mobile version needs improvement.
- 15-day trial is too short.
- Monthly payments only.
ProProfs Knowledge Base Software pricing
The commentary is based on 3 reviews from ProProfs Knowledge Base Software G2 reviews.
ProProfs Knowledge Base offers a free version for up to 20 pages. Users find the premium version valuable due to its ease of use and robust features, though some desire a longer trial period than the 15 days offered. It's praised as a cost-effective solution for onboarding and team collaboration.
See the ProProfs Knowledge Base Software pricing page.
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ProProfs Knowledge Base Software has a free plan.
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ProProfs Knowledge Base Software has a free trial.
This free plan includes 25 pages forever and is suitable for startups & micro businesses.
This plan is suitable for established businesses and includes 25+ pages and multiple users. Secure access for employees & partners.
ProProfs Knowledge Base Software alternatives
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ProProfs Knowledge Base Software FAQ
ProProfs Knowledge Base Software helps businesses create online knowledge repositories for customers and employees. It offers customizable templates, robust search, and analytics to track usage. This software aims to reduce support tickets and boost team collaboration by providing readily accessible information.
What is ProProfs Knowledge Base Software and what does ProProfs Knowledge Base Software do?
ProProfs Knowledge Base Software helps businesses create online knowledge repositories for customers and employees. It offers customizable templates, robust search, and analytics to track usage. This software aims to reduce support tickets and boost team collaboration by providing readily accessible information.
ProProfs Knowledge Base integrates with various tools, including Google Analytics, Wufoo forms, Live Chat, Help Desk, and Survey tools. This connectivity enhances data analysis, customer support, and feedback collection, streamlining workflows and improving knowledge management.
How does ProProfs Knowledge Base Software integrate with other tools?
ProProfs Knowledge Base integrates with various tools, including Google Analytics, Wufoo forms, Live Chat, Help Desk, and Survey tools. This connectivity enhances data analysis, customer support, and feedback collection, streamlining workflows and improving knowledge management.
Top alternatives to ProProfs Knowledge Base Software include Helpjuice, HelpCenter.io, KnowledgeBase, and KBPublisher. These platforms offer similar features for creating and managing knowledge bases, catering to various business needs. Consider exploring these options for alternative solutions.
What the main competitors of ProProfs Knowledge Base Software?
Top alternatives to ProProfs Knowledge Base Software include Helpjuice, HelpCenter.io, KnowledgeBase, and KBPublisher. These platforms offer similar features for creating and managing knowledge bases, catering to various business needs. Consider exploring these options for alternative solutions.
Yes, ProProfs Knowledge Base Software is a legitimate software. It's a safe and reliable platform used by many businesses for creating knowledge bases, with generally positive user reviews for ease of use and helpful features. However, some users mention limited customization and a short trial period.
Is ProProfs Knowledge Base Software legit?
Yes, ProProfs Knowledge Base Software is a legitimate software. It's a safe and reliable platform used by many businesses for creating knowledge bases, with generally positive user reviews for ease of use and helpful features. However, some users mention limited customization and a short trial period.
ProProfs Knowledge Base offers a free plan and a business plan starting at $49 per month. For established businesses needing more features, the business plan offers a robust solution. A 15-day free trial is available to evaluate if ProProfs Knowledge Base is worth it for you.
How much does ProProfs Knowledge Base Software cost?
ProProfs Knowledge Base offers a free plan and a business plan starting at $49 per month. For established businesses needing more features, the business plan offers a robust solution. A 15-day free trial is available to evaluate if ProProfs Knowledge Base is worth it for you.
Customers praise ProProfs Knowledge Base Software's excellent customer support, describing it as "great live support" and "very outstanding." Reviewers appreciate the helpful and responsive nature of the support team.
Is ProProfs Knowledge Base Software customer service good?
Customers praise ProProfs Knowledge Base Software's excellent customer support, describing it as "great live support" and "very outstanding." Reviewers appreciate the helpful and responsive nature of the support team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.