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livepro Knowledge Management description
livepro Knowledge Management is a software solution designed specifically for contact centers to manage customer service information. It acts as a central repository of answers and processes, allowing agents to quickly find consistent and accurate information regardless of the customer's channel of interaction (phone, email, chat, etc.). livepro emphasizes user-friendliness, aiming to reduce agent training time and improve the customer experience by providing quick and reliable answers. It integrates with popular CRM and communication platforms and boasts features like AI-assisted search for even faster information retrieval. While suitable for various industries, livepro highlights its strengths in regulated sectors like finance and healthcare, promising improved compliance and reduced handling time.
Who is livepro Knowledge Management best for
livepro Knowledge Management streamlines customer service information management for contact centers. It offers a centralized repository, AI-assisted search, and integrations with popular platforms. Agents praise the user-friendly interface and efficient information retrieval, while some note administrative tasks and file management could be improved. livepro is ideal for businesses of all sizes, especially those in regulated sectors.
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Ideal for small to large businesses seeking improved contact center efficiency.
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Particularly strong fit for regulated industries like finance and healthcare.
livepro Knowledge Management features
Supported livepro Knowledge Management provides a centralized repository for customer service information, ensuring consistent responses across channels. |
Supported livepro allows for the organization and management of knowledge articles within its centralized repository. |
Supported livepro facilitates content creation, updating, and management with version control for tracking changes. |
Supported livepro integrates with popular CRM and communication platforms. |
Supported livepro offers AI-assisted search to quickly retrieve information from the knowledge base. |
Supported livepro provides analytics and reporting to track knowledge base effectiveness. |
Supported livepro includes workflows and automations for knowledge management processes. |
livepro Knowledge Management reviews
We've summarised 73 livepro Knowledge Management reviews (livepro Knowledge Management G2 reviews) and summarised the main points below.
- Excellent and responsive customer support.
- User-friendly interface for both users and authors.
- Easy to navigate and search for information.
- Seamless integration with other systems like Genesys.
- Useful features like announcements and feedback mechanisms.
- Some administrative functions can be time-consuming, such as setting up scopes and roles.
- WYSIWYG editor could be more user-friendly.
- Difficult to attach files like spreadsheets.
- Limited mobile compatibility and no mobile app.
- Inability to export content for offline access or backup.
livepro Knowledge Management pricing
livepro Knowledge Management alternatives
Verint Knowledge ManagementCentralized knowledge base empowering self-service and boosting agent efficiency.Read more
ProProfs Knowledge Base SoftwareCreate, share, and track helpful online FAQs, boosting self-service.Read more
livepro Knowledge Management FAQ
livepro Knowledge Management is a user-friendly software designed for contact centers. It centralizes customer service information, enabling agents to quickly access consistent answers across all communication channels. AI-powered search, CRM integrations, and robust analytics streamline workflows and improve customer experience.
What is livepro Knowledge Management and what does livepro Knowledge Management do?
livepro Knowledge Management is a user-friendly software designed for contact centers. It centralizes customer service information, enabling agents to quickly access consistent answers across all communication channels. AI-powered search, CRM integrations, and robust analytics streamline workflows and improve customer experience.
livepro Knowledge Management integrates with popular CRM and communication platforms, enabling seamless information flow between systems. This facilitates quicker access to consistent information for customer service agents, directly impacting response times and customer satisfaction.
How does livepro Knowledge Management integrate with other tools?
livepro Knowledge Management integrates with popular CRM and communication platforms, enabling seamless information flow between systems. This facilitates quicker access to consistent information for customer service agents, directly impacting response times and customer satisfaction.
Top alternatives to livepro Knowledge Management include Verint Knowledge Management, ProProfs Knowledge Base Software, and Capacity. These competitors offer similar knowledge management solutions with varying features for customer support and agent efficiency.
What the main competitors of livepro Knowledge Management?
Top alternatives to livepro Knowledge Management include Verint Knowledge Management, ProProfs Knowledge Base Software, and Capacity. These competitors offer similar knowledge management solutions with varying features for customer support and agent efficiency.
Yes, livepro Knowledge Management is a legitimate software solution for contact centers. It offers a centralized knowledge base, AI-assisted search, and integrations with popular platforms. User reviews praise its ease of use and excellent customer support. It appears safe and reliable for managing customer service information.
Is livepro Knowledge Management legit?
Yes, livepro Knowledge Management is a legitimate software solution for contact centers. It offers a centralized knowledge base, AI-assisted search, and integrations with popular platforms. User reviews praise its ease of use and excellent customer support. It appears safe and reliable for managing customer service information.
I couldn't find pricing information for livepro Knowledge Management. Contact livepro directly to discuss pricing and determine if the product is worth the investment for your needs.
How much does livepro Knowledge Management cost?
I couldn't find pricing information for livepro Knowledge Management. Contact livepro directly to discuss pricing and determine if the product is worth the investment for your needs.
Livepro Knowledge Management's customer service receives overwhelmingly positive feedback. Users praise the support team's responsiveness, helpfulness, and proactive approach to improvements and training. They highlight the smooth implementation process facilitated by the Livepro team.
Is livepro Knowledge Management customer service good?
Livepro Knowledge Management's customer service receives overwhelmingly positive feedback. Users praise the support team's responsiveness, helpfulness, and proactive approach to improvements and training. They highlight the smooth implementation process facilitated by the Livepro team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.