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protel PMS description
protel PMS by Planet is a hotel management software designed to simplify daily hotel operations. It offers a range of features including an integrated payment platform, a booking engine, and a marketplace for third-party hotel technology integrations. protel PMS aims to improve operational efficiency, streamline workflows, and enhance customer service for hotels worldwide.
Who is protel PMS best for
protel PMS is a hotel management software designed for small to medium-sized hotels looking to streamline their operations. Users praise its user-friendly interface and comprehensive features, while some have noted slow performance and limited integrations. Consider protel if you prioritize ease of use and robust reporting, but be aware of potential performance issues.
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Ideal for small to medium-sized businesses (1-1000 employees).
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Best fit for businesses in the Hospitality & Tourism industry.
protel PMS features
Supported protel PMS simplifies daily tasks such as managing reservations, guest check-in/check-out, and housekeeping. |
Supported protel PMS includes a booking engine that allows guests to book directly on the hotel's website. |
Supported protel PMS offers a marketplace for third-party integrations. |
Supported protel PMS features an integrated payment platform for streamlined transactions. |
protel PMS reviews
We've summarised 34 protel PMS reviews (protel PMS Software Advice reviews, protel PMS Capterra reviews and protel PMS G2 reviews) and summarised the main points below.
- User-friendly interface, easy to learn and navigate.
- Comprehensive features for managing various hotel operations.
- Good selection of add-ons and third-party integrations.
- Robust reporting capabilities, offering data on various aspects of hotel performance.
- Mobile accessibility for managing tasks on the go.
- Slow performance, especially with cloud-based versions.
- Lack of key integrations with POS and payment systems.
- Poor customer support, often slow and unresponsive, especially from Protel Germany.
- Limited group and MICE functionality.
- Difficulty customizing reports and limited reporting options.
protel PMS pricing
The commentary is based on 7 reviews from protel PMS Capterra reviews and protel PMS G2 reviews.
While Protel PMS is praised for comprehensive features and a user-friendly interface, some users find it expensive compared to competitors. Others mention the value for money is excellent, especially for international hotels. Concerns about support and complex customization have also been raised.
Users sentiment
protel PMS alternatives
eZee Absolute Hotel PMSStreamlines hotel operations, boosts bookings, and delights guests.Read more
protel PMS FAQ
protel PMS is a hotel management software streamlining daily operations with features like integrated payments, booking engine, and third-party integrations. It's designed to enhance efficiency, workflows, and customer service for hotels globally, particularly small to medium-sized businesses.
What is protel PMS and what does protel PMS do?
protel PMS is a hotel management software streamlining daily operations with features like integrated payments, booking engine, and third-party integrations. It's designed to enhance efficiency, workflows, and customer service for hotels globally, particularly small to medium-sized businesses.
protel PMS offers a marketplace for third-party integrations, enhancing its functionality and connectivity with other hotel management tools. It integrates with various solutions, allowing hotels to streamline operations and improve efficiency.
How does protel PMS integrate with other tools?
protel PMS offers a marketplace for third-party integrations, enhancing its functionality and connectivity with other hotel management tools. It integrates with various solutions, allowing hotels to streamline operations and improve efficiency.
Top alternatives to protel PMS include HotelFriend, eZee Absolute, roomMaster, and SiteMinder. These PMS solutions offer similar features, such as streamlined operations and booking management, catering to various hotel sizes and needs.
What the main competitors of protel PMS?
Top alternatives to protel PMS include HotelFriend, eZee Absolute, roomMaster, and SiteMinder. These PMS solutions offer similar features, such as streamlined operations and booking management, catering to various hotel sizes and needs.
Yes, protel PMS is a legitimate hotel management software used by hotels worldwide. It offers features such as direct booking, third-party integrations, and a payment platform. However, some users have reported slow performance and poor customer support.
Is protel PMS legit?
Yes, protel PMS is a legitimate hotel management software used by hotels worldwide. It offers features such as direct booking, third-party integrations, and a payment platform. However, some users have reported slow performance and poor customer support.
I couldn't find specific pricing details for protel PMS. Contact protel directly for a personalized quote based on your property's needs and determine if the product is worth the investment for your business.
How much does protel PMS cost?
I couldn't find specific pricing details for protel PMS. Contact protel directly for a personalized quote based on your property's needs and determine if the product is worth the investment for your business.
Protel PMS customer service receives mixed reviews. While some users praise the excellent support and reporting, others express frustration with slow response times, unresolved issues, and unhelpful communication, particularly with the German support team.
Is protel PMS customer service good?
Protel PMS customer service receives mixed reviews. While some users praise the excellent support and reporting, others express frustration with slow response times, unresolved issues, and unhelpful communication, particularly with the German support team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.