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QuickBooks Online

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Last updated on

Company health

Employee growth
5% decrease in the last year
Web traffic
64% increase in the last quarter
Financing
July 2024 - $9B

Ratings

G2
4.0/5
(2509)
Glassdoor
4.4/5
(11508)

QuickBooks Online description

QuickBooks Online is cloud-based accounting software designed to help businesses manage their finances. It offers tools for tracking income and expenses, creating invoices, managing inventory, and generating financial reports. QuickBooks Online is primarily geared towards small to medium-sized businesses and offers a user-friendly interface for managing financial data.


Who is using QuickBooks Online?


Who is QuickBooks Online best for

QuickBooks Online is a cloud-based accounting solution tailored for small to medium-sized businesses. Users appreciate its user-friendly interface and bank integration. However, some users report issues with bank connections and customer support responsiveness. Despite this, its reporting capabilities and affordable pricing make it a popular choice for businesses looking to manage their finances efficiently.

  • Perfect for small to medium-sized businesses (1-1000 employees) seeking a cloud-based accounting solution.

  • Well-suited for industries like Finance, Software/IT, and Professional Services looking to streamline financial management.


QuickBooks Online features

Supported

Invoicing: Create professional custom invoices, send payment reminders, and match payments to invoices, automatically.

Supported

Expenses: Get set for tax time with all your expenses organised in one place.

Supported

Bank Feeds: Save time and reduce errors when you connect your bank to get a full view of your finances.

Supported

Tax: Easily organise expenses into tax categories and track sales tax on income and expenses so you know where you stand and how much you owe.

Supported

Inventory Management: Stay on top of your orders and quantities while managing your inventory in real-time.

Supported

Capture & organise receipts: Use your phone to take photos of receipts. Match them to bills to stay organised and ready for tax season with everything in one place.

Supported

Cloud Accounting: Run your business in the cloud

Supported

Connect Your Apps: Connect Your Apps

Supported

Reporting & Cash flow planner: See how your business is doing, and how it could look in the next 90 days, with a range of popular reports and the cash flow planner.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.33

Customer Service

Neutral
-0.29

Ease of Use

Strongly positive
+0.81

Reliability and Performance

Neutral
-0.05

Ease of Implementation

Neutral
+0.29

Scalability

Rather positive
+0.33

QuickBooks Online reviews

We've summarised 2509 QuickBooks Online reviews (QuickBooks Online G2 reviews) and summarised the main points below.

Pros of QuickBooks Online
  • User-friendly interface for basic accounting tasks.
  • Seamless integration with banks for transaction imports.
  • Wide variety of reports that can be easily generated and customized.
  • Affordable pricing for small businesses.
Cons of QuickBooks Online
  • Bank connections can be unreliable and require frequent re-linking.
  • Customer support wait times can be long, especially for complex issues.
  • Mobile app functionality is limited compared to the web version.
  • Recent changes to the interface have made it harder to navigate.

QuickBooks Online pricing

The commentary is based on 202 reviews from QuickBooks Online G2 reviews.

We find QuickBooks Online's pricing to be a common concern. While many users appreciate its features and ease of use, some find the subscription costs and add-on fees high, especially for small businesses or those with multiple entities. Others mention frequent price increases.

Users sentiment

Rather negative
-0.33

QuickBooks Online alternatives

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  • Logo of AccountEdge Pro
    AccountEdge Pro
    Desktop accounting for detailed business finances and reporting.
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  • Logo of FreeAgent
    FreeAgent
    Friendly cloud accounting for small businesses and freelancers.
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  • Logo of AccountsPortal
    AccountsPortal
    Simple online accounting for small businesses; UK tax compliant.
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  • Logo of Busy Accounting Software
    Busy Accounting Software
    Simple GST-compliant accounting for growing Indian businesses.
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QuickBooks Online FAQ

  • What is QuickBooks Online and what does QuickBooks Online do?

    QuickBooks Online is a cloud-based accounting software that helps businesses manage their finances. We find that it's useful for tracking income and expenses, creating invoices, and generating reports. It's designed to be user-friendly, especially for small to medium-sized businesses.

  • How does QuickBooks Online integrate with other tools?

    We find QuickBooks Online integrates with a wide range of apps, though some users have reported reliability issues with bank connections. It connects to apps for expenses, payments, and more.

  • What the main competitors of QuickBooks Online?

    We find that Xero, AccountEdge Pro, AccountsIQ, Acumatica, Pennylane, and MYOB are often considered top alternatives to QuickBooks Online. They offer similar features for managing business finances.

  • Is QuickBooks Online legit?

    Yes, QuickBooks Online is a legitimate and widely used accounting software. It's a popular choice, but keep in mind that some users have reported issues with bank connections and customer support. We always recommend doing thorough research before committing to any software.

  • How much does QuickBooks Online cost?

    We're sorry, but pricing information for QuickBooks Online is currently unavailable. Please check the vendor's website for the most up-to-date details.

  • Is QuickBooks Online customer service good?

    QuickBooks Online customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of the support team, others express frustration with long wait times, unhelpful agents, and difficulty getting issues resolved. We find that the quality of support seems to vary depending on the complexity of the issue and the agent.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.