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ServiceTeam ITSM description
ServiceTeam ITSM is IT management software designed specifically for businesses that use Microsoft products. It helps you manage IT issues, service requests, and assets all within the Microsoft environment (think Teams and Power BI). This means less need for complicated integrations and potentially lower costs. ServiceTeam ITSM aims to streamline your IT processes, giving you a clearer picture of what's happening and allowing you to resolve issues faster. It's available in two versions, Professional and Enterprise, to suit different business needs.
Who is ServiceTeam ITSM best for
ServiceTeam ITSM is tailored for mid-sized to large businesses that are deeply embedded in the Microsoft ecosystem. We've noticed it’s particularly effective for organizations already using Microsoft Teams, Power BI, and Azure. It simplifies IT management and provides a clear view of IT operations, helping businesses resolve issues more efficiently. They have a professional and enterprise version.
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Perfect for orgs with 1000+ employees seeking seamless integration within their Microsoft ecosystem.
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We find it's a particularly strong fit for companies in the software, IT, and telecommunications sectors.
ServiceTeam ITSM features
Supported Simplified and high-performance interface: ServiceTeam ITSM is built for Microsoft users and Managed Service Providers (MSPs). It aims to simplify the service desk agent experience by providing a high-performance interface that focuses on the most important tasks. |
Supported Integration with Microsoft Ecosystem: ServiceTeam ITSM is ITIL-aligned, but leverages the Power Platform, Dynamics 365, Microsoft 365, and Azure. This aims to provide customers with a secure, scalable, and flexible solution, maximizing their Microsoft technology investments. |
Supported Built for Microsoft Users and MSPs: ServiceTeam ITSM is designed specifically for Microsoft-centric customers and Managed Service Providers (MSPs), focusing on simplifying their service desk experience. |
Supported Flexible and Scalable Solution: ServiceTeam ITSM offers flexibility and scalability by being built on the Microsoft Power Platform, allowing it to adapt to changing business needs and grow with the organization. |
Supported Power BI Reporting: Provance ServiceTeam ITSM leverages Power BI for management reporting, providing valuable insights into IT service management performance and trends. |
Supported Automated Workflows with Power Automate: ServiceTeam ITSM offers automated workflow configuration using Power Automate, streamlining IT service management processes and tasks. |
Supported Power Virtual Agent Chatbots: ServiceTeam ITSM allows organizations to deploy Power Virtual Agent chatbots to enhance customer service and support interactions. |
ServiceTeam ITSM pricing
The commentary is based on 2 reviews from ServiceTeam ITSM G2 reviews.
We find ServiceTeam ITSM is generally considered cost-effective. One user noted its affordability and easy integration. However, another review suggests the value proposition didn't align with their specific needs.
See the ServiceTeam ITSM pricing page.
Designed for businesses seeking essential IT service management capabilities within the Microsoft ecosystem.
Offers advanced IT service management features for larger organizations or those with more complex IT needs.
ServiceTeam ITSM alternatives
ServiceTeam ITSM FAQ
ServiceTeam ITSM is IT management software built for businesses using Microsoft products. It helps manage IT issues, service requests, and assets within the Microsoft environment, streamlining IT processes and improving resolution times. It offers two versions, Professional and Enterprise, catering to various business needs.
What is ServiceTeam ITSM and what does ServiceTeam ITSM do?
ServiceTeam ITSM is IT management software built for businesses using Microsoft products. It helps manage IT issues, service requests, and assets within the Microsoft environment, streamlining IT processes and improving resolution times. It offers two versions, Professional and Enterprise, catering to various business needs.
ServiceTeam ITSM seamlessly integrates within the Microsoft ecosystem, leveraging tools like Power BI, Power Automate, and Dynamics 365. This close integration allows for streamlined workflows and enhanced reporting capabilities specifically for Microsoft-centric businesses.
How does ServiceTeam ITSM integrate with other tools?
ServiceTeam ITSM seamlessly integrates within the Microsoft ecosystem, leveraging tools like Power BI, Power Automate, and Dynamics 365. This close integration allows for streamlined workflows and enhanced reporting capabilities specifically for Microsoft-centric businesses.
We find that Freshservice, Startly, BOSSDesk, Kaseya BMS, AssetSonar, and Endpoint Insights are the main competitors for ServiceTeam ITSM. They offer similar IT management capabilities, often with broader platform support.
What the main competitors of ServiceTeam ITSM?
We find that Freshservice, Startly, BOSSDesk, Kaseya BMS, AssetSonar, and Endpoint Insights are the main competitors for ServiceTeam ITSM. They offer similar IT management capabilities, often with broader platform support.
ServiceTeam ITSM appears to be a legitimate option for IT service management, especially for businesses already invested in the Microsoft ecosystem. We find its integration with Microsoft tools a key advantage, simplifying workflows. However, exploring alternatives is always recommended.
Is ServiceTeam ITSM legit?
ServiceTeam ITSM appears to be a legitimate option for IT service management, especially for businesses already invested in the Microsoft ecosystem. We find its integration with Microsoft tools a key advantage, simplifying workflows. However, exploring alternatives is always recommended.
ServiceTeam ITSM offers two paid plans: Professional at $540 per user/year and Enterprise at $780 per user/year. There's no free version or trial available. Contact vendor for ITAM pricing.
How much does ServiceTeam ITSM cost?
ServiceTeam ITSM offers two paid plans: Professional at $540 per user/year and Enterprise at $780 per user/year. There's no free version or trial available. Contact vendor for ITAM pricing.
We find that ServiceTeam's customer support is generally considered helpful and responsive, going the extra mile to address specific needs. However, there's room for improvement with their support portal, particularly regarding its flexibility and features.
Is ServiceTeam ITSM customer service good?
We find that ServiceTeam's customer support is generally considered helpful and responsive, going the extra mile to address specific needs. However, there's room for improvement with their support portal, particularly regarding its flexibility and features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.