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Shift4

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Last updated on

Company health

Employee growth
5% decrease in the last year
Web traffic
5% decrease in the last quarter
Financing
September 2009 - $1M

Ratings

G2
3.4/5
(23)
Capterra
3.1/5
(28)
Glassdoor
3.5/5
(11)

Shift4 description

Shift4Shop is an e-commerce platform that provides businesses with the tools to build and manage their online stores. It offers a website builder, payment processing, inventory management, marketing features, and more. What sets it apart is its comprehensive set of features offered at a competitive price, including a free plan for businesses processing a certain volume through Shift4's payment gateway. Shift4Shop is designed to be user-friendly and help businesses of all sizes succeed in selling online.

Who is Shift4 best for

Shift4Shop is a user-friendly e-commerce platform ideal for small to medium-sized businesses. It offers website building, payment processing, inventory management, and marketing tools, all at a competitive price. Users praise the easy-to-use interface and fast transaction processing but caution about potential customer support challenges.

  • Best for small to medium-sized businesses (1-100 employees) seeking an all-in-one platform.

  • Particularly well-suited for the hospitality and tourism industry and retailers.

Shift4 features

Supported

Shift4Shop offers a website builder with customization options for businesses to create online stores.

Supported

Shift4 supports online orders via its SkyTab Online Ordering system.

Supported

Shift4Shop offers inventory tracking, stock alerts, and detailed reports.

Supported

Shift4 supports payment processing securely and efficiently.

Supported

Shift4Shop supports SEO-friendly product listings through customizable URLs and built-in SEO tools.

Shift4 reviews

We've summarised 50 Shift4 reviews (Shift4 Software Advice reviews, Shift4 Capterra reviews and Shift4 G2 reviews) and summarised the main points below.

Pros of Shift4
  • User-friendly interface for processing payments.
  • Easy to search for transactions.
  • Seamless integration with some POS systems.
  • Fast transaction processing.
  • Helpful and responsive account managers (when available).
Cons of Shift4
  • Difficult to cancel service.
  • Inadequate customer support.
  • Unclear and inaccurate reports.
  • Long wait times for support, sometimes days for a response.
  • Unexpected and unexplained fee increases.

Shift4 pricing

The commentary is based on 15 reviews from Shift4 Capterra reviews and Shift4 G2 reviews.

Shift4Shop offers a comprehensive e-commerce platform with a unique pricing model. US-based merchants processing over $1000/month through Shift4 can utilize the platform for free. The End-to-End eCommerce plan includes a wide range of features covering website building, marketing, sales, and store management.

Users sentiment

Strongly negative
-1

See the Shift4 pricing page.

  • Shift4 has a free plan.

Free
Free

All features included. Free for US merchants processing a minimum of $1000/month through Shift4.

End-to-End eCommerce
$39 per month

All features included.

Shift4 alternatives

Shift4 FAQ

  • What is Shift4 and what does Shift4 do?

    Shift4 (formerly Shift4Shop) is an e-commerce platform offering tools to build and manage online stores. It provides website building, payment processing, inventory management, and marketing features. It's known for its comprehensive features and competitive pricing, including a free plan for businesses using Shift4's payment gateway.

  • How does Shift4 integrate with other tools?

    Shift4 integrates with various POS systems, offering website ordering through SkyTab Online Ordering, and provides SEO-friendly product listings for enhanced online visibility. It also supports secure and efficient payment processing.

  • What the main competitors of Shift4?

    Shift4's main competitors include Shopify, BigCommerce, Volusion, Adobe Commerce (Magento), and WooCommerce. These platforms offer similar e-commerce functionalities such as online store building, payment processing, and inventory management.

  • Is Shift4 legit?

    Yes, Shift4 is a legitimate payment processing and e-commerce platform. While some users report difficulties with customer service and unexpected fees, many praise its user-friendly interface, seamless integrations, and fast transaction processing. Consider exploring user reviews for more specific feedback on Shift4's safety and reliability.

  • How much does Shift4 cost?

    I couldn't find pricing details for Shift4. For the most current pricing information, it's best to contact Shift4 directly or visit their official website.

  • Is Shift4 customer service good?

    Shift4's customer service receives mixed reviews. While some users praise their account managers as helpful and responsive, many others report long wait times, difficulty canceling service, and unhelpful support agents. Inaccurate reporting further complicates the customer experience.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.