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ShipMonk description
ShipMonk is a tech-focused order fulfillment company that helps online businesses streamline their shipping and logistics. They provide warehousing, inventory management, order processing, and shipping services, all managed through their software. With a network of fulfillment centers across the US, Canada, Mexico, and Europe, ShipMonk enables faster and cheaper delivery for growing ecommerce brands.
Who is ShipMonk best for
ShipMonk is an order fulfillment solution that helps online businesses streamline their shipping and logistics. In our experience, it’s a particularly good fit for growing e-commerce businesses needing help with fulfillment. Users appreciate the software for managing inventory and orders. Keep in mind that some users mention concerns about fees and slow receiving times, so be sure to check the latest reviews.
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We find ShipMonk works well for small to medium-sized businesses looking to streamline their fulfillment processes.
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ShipMonk is a strong fit for ecommerce businesses seeking efficient order fulfillment and shipping solutions.
ShipMonk features
Supported B2B Fulfillment: ShipMonk offers B2B fulfillment, efficiently fulfilling bulk orders for retailers and partners. |
Supported Cross-Border Fulfillment: ShipMonk provides cross-border fulfillment for hassle-free global shipping with DDP and Section 321. |
Supported Ecommerce Fulfillment: ShipMonk offers Ecommerce Fulfillment with fast shipping to keep customers happy. |
Supported Marketplace Fulfillment: ShipMonk provides marketplace fulfillment with simplified solutions for FBA, Prime, and crowdfunding. |
Supported Fulfillment Locations: ShipMonk offers fulfillment locations with smart warehouses for faster, affordable deliveries. |
Supported Bonded Warehouses: ShipMonk provides Bonded Warehouses, a duty-free storage solution. |
Supported Customizations: ShipMonk offers Customizations to personalize orders with custom packaging and more. |
Supported Dangerous Goods: ShipMonk offers Dangerous Goods services to simplify hazardous materials shipping. |
Supported Post Purchase Services: ShipMonk offers post purchase services to enhance customer relationships. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ShipMonk reviews
We've summarised 208 ShipMonk reviews (ShipMonk Software Advice reviews, ShipMonk TrustPilot reviews, ShipMonk Capterra reviews and ShipMonk G2 reviews) and summarised the main points below.
- ShipMonk’s software is user-friendly and makes it easy to manage inventory, orders, and shipping.
- ShipMonk’s fulfillment services are generally fast and efficient, with most orders being shipped out within 1-2 business days.
- ShipMonk’s customer support team is generally helpful and responsive, with many users praising their "Happiness Engineers."
- ShipMonk’s network of fulfillment centers allows businesses to ship products from multiple locations, which can reduce shipping costs and delivery times.
- ShipMonk’s additional fees, such as packaging and pick fees, can be high and sometimes hidden.
- Some users have reported issues with ShipMonk’s customer service, such as slow response times and difficulty getting issues resolved.
- ShipMonk’s receiving process can be slow and inefficient, with some users reporting delays in getting their inventory checked in.
- ShipMonk’s billing practices have been criticized by some users, who have reported unexpected charges and difficulty getting refunds.
ShipMonk pricing
The commentary is based on 32 reviews from ShipMonk Capterra reviews, ShipMonk G2 reviews and ShipMonk TrustPilot reviews.
We find that ShipMonk's pricing is a common concern. While some users find it expensive and highlight hidden fees and unexpected charges, others consider it reasonable, especially given the efficiency and accuracy of the service. There seems to be a trade-off between cost and the level of service provided.
Users sentiment
See the ShipMonk pricing page.
ShipMonk alternatives
ShipStationCentralizes ecommerce shipping, simplifying orders, labels, rates, saving time.Read more
ShipMonk FAQ
We find ShipMonk to be a valuable tool for online businesses needing efficient order fulfillment. They handle warehousing, inventory, order processing, and shipping, all managed through their software. We think this makes scaling your ecommerce business easier.
What is ShipMonk and what does ShipMonk do?
We find ShipMonk to be a valuable tool for online businesses needing efficient order fulfillment. They handle warehousing, inventory, order processing, and shipping, all managed through their software. We think this makes scaling your ecommerce business easier.
ShipMonk integrates with various shopping carts, marketplaces, and selling channels, including Shopify, Amazon, WooCommerce, and more. We find this level of integration helps streamline order processing and inventory management.
How does ShipMonk integrate with other tools?
ShipMonk integrates with various shopping carts, marketplaces, and selling channels, including Shopify, Amazon, WooCommerce, and more. We find this level of integration helps streamline order processing and inventory management.
ShipMonk's main competitors include ShipBob, known for its speed and affordability, and Shipium, which focuses on faster shipping with precise delivery dates. Other alternatives worth considering are Cahoot, Zenfulfillment, and Ordoro. Each offers slightly different strengths, so it's worth investigating to see which best suits your needs.
What the main competitors of ShipMonk?
ShipMonk's main competitors include ShipBob, known for its speed and affordability, and Shipium, which focuses on faster shipping with precise delivery dates. Other alternatives worth considering are Cahoot, Zenfulfillment, and Ordoro. Each offers slightly different strengths, so it's worth investigating to see which best suits your needs.
We find ShipMonk to be a legitimate order fulfillment company. However, user reviews reveal some dissatisfaction with their pricing, customer service, receiving process, and billing practices. Potential users should carefully weigh these factors against the company's strengths.
Is ShipMonk legit?
We find ShipMonk to be a legitimate order fulfillment company. However, user reviews reveal some dissatisfaction with their pricing, customer service, receiving process, and billing practices. Potential users should carefully weigh these factors against the company's strengths.
ShipMonk pricing is personalized and based on your specific needs. We find factors like storage, fulfillment, special projects, and shipping all influence the final cost. Contact them directly for a custom quote.
How much does ShipMonk cost?
ShipMonk pricing is personalized and based on your specific needs. We find factors like storage, fulfillment, special projects, and shipping all influence the final cost. Contact them directly for a custom quote.
We find that ShipMonk's customer service receives mixed reviews. While many customers praise the responsiveness and helpfulness of their "Happiness Engineers", some have experienced slow response times and difficulty resolving issues, especially with billing and returns.
Is ShipMonk customer service good?
We find that ShipMonk's customer service receives mixed reviews. While many customers praise the responsiveness and helpfulness of their "Happiness Engineers", some have experienced slow response times and difficulty resolving issues, especially with billing and returns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.