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Shop-Ware description
Shop-Ware is a cloud-based software designed to manage all aspects of running an auto repair shop. Its features include streamlined workflows, digital inspections and estimates, integrated payments, customer communication tools, and detailed business analytics. Shop-Ware aims to increase efficiency and profitability for auto repair businesses while providing a modern customer experience.
Who is Shop-Ware best for
Shop-Ware is a cloud-based platform designed to streamline operations for auto repair shops. Users praise its intuitive interface and excellent customer communication tools, enabling real-time updates and online approvals. Some users have noted slow loading times and clunky parts integration as areas for improvement. Ideal for shops seeking a modern, eco-friendly solution to enhance efficiency and customer experience.
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Best for small to medium-sized auto repair shops (1-1000 employees).
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Specifically designed for the automotive repair industry.
Shop-Ware features
Supported Shop-Ware Messenger facilitates communication by enabling shops to send photos, videos, and text messages to customers and receive digital approvals. |
Supported The Digital Vehicle Experience empowers customers to approve/decline services, communicate with the shop, view inspection media, access repair history, pay invoices, and schedule appointments via mobile devices. |
Supported Integrated Payments simplifies payment processing by allowing shops to accept multiple payment methods within the platform, enabling customers to pay invoices online. |
Supported The Employee Management feature enables shop owners to track employee performance, manage schedules, assign tasks, and measure key metrics to optimize team efficiency. |
Supported Shop-Ware's Digital Workflow automates tasks, streamlines processes, reduces manual data entry, eliminates paper-based systems, and optimizes the overall workflow. |
Supported The AI Parts Matrix uses AI to provide intelligent parts recommendations, optimizing parts sourcing and ensuring accurate estimates. |
Supported Parts Inventory management allows shops to efficiently track and manage their parts inventory, minimizing stockouts and optimizing inventory levels. |
Shop-Ware reviews
We've summarised 41 Shop-Ware reviews (Shop-Ware G2 reviews) and summarised the main points below.
- Digital platform eliminates paper waste and promotes eco-friendliness.
- Easy to use and navigate, with an intuitive interface.
- Excellent customer communication tools, including text/email updates and online approvals.
- Transparent and modern customer experience fosters trust.
- Real-time workflow tracking improves shop efficiency.
- Slow loading times, especially for orders and multi-line repair orders.
- Parts integration can be clunky and needs improvement.
- Limited texting abilities.
- Inventory reporting exports lack detail and vendor-specific information.
- Inability to directly edit labor dollars without adjusting tech hours.
Shop-Ware pricing
The commentary is based on 3 reviews from Shop-Ware G2 reviews.
Shop-Ware is praised for its value and affordability compared to competitors. Users find it a cost-effective solution with a good return on investment, leading to increased profits. While specific pricing details aren't available in reviews, it's considered a great value for its features.
See the Shop-Ware pricing page.
Includes unlimited users, AI Parts Matrix, Maintenance Builder, limited two-way texting, and Shop-Ware payments.
Includes everything in Startup plus unlimited two-way texting, MOTOR Labor Guide, native parts catalog, OE Specs, and API connections.
Includes everything in Pro plus Business Analytics Suite, monthly inventory value & gross profit tracking, and coaching dashboards for leading coaching groups.
Includes everything in Master plus high performance website, search engine optimization, pay-per-click advertising, and call tracking.
Shop-Ware alternatives
Shop-Ware FAQ
Shop-Ware is a cloud-based auto repair shop management software. It streamlines workflows with digital inspections, estimates, payments, and customer communication tools. Shop-Ware helps auto repair shops enhance efficiency, boost profits, and modernize the customer experience.
What is Shop-Ware and what does Shop-Ware do?
Shop-Ware is a cloud-based auto repair shop management software. It streamlines workflows with digital inspections, estimates, payments, and customer communication tools. Shop-Ware helps auto repair shops enhance efficiency, boost profits, and modernize the customer experience.
Shop-Ware integrates with various tools to enhance its functionality. It offers integrated payment processing, a customer self-service portal, and AI-powered parts recommendations. Shop-Ware Messenger facilitates customer communication through photos, videos, and text messages. It also streamlines workflows for increased efficiency.
How does Shop-Ware integrate with other tools?
Shop-Ware integrates with various tools to enhance its functionality. It offers integrated payment processing, a customer self-service portal, and AI-powered parts recommendations. Shop-Ware Messenger facilitates customer communication through photos, videos, and text messages. It also streamlines workflows for increased efficiency.
Shop-Ware's main competitors include AutoVitals, Tekmetric, Mitchell RepairCenter, AutoRepair Cloud, Shopmonkey, and NAPA TRACS. These alternatives offer similar features for auto repair shops seeking streamlined workflows, digital inspections, and customer communication tools.
What the main competitors of Shop-Ware?
Shop-Ware's main competitors include AutoVitals, Tekmetric, Mitchell RepairCenter, AutoRepair Cloud, Shopmonkey, and NAPA TRACS. These alternatives offer similar features for auto repair shops seeking streamlined workflows, digital inspections, and customer communication tools.
Yes, Shop-Ware is a legitimate cloud-based auto shop management software. It offers features like digital inspections, integrated payments, and customer communication tools. User reviews praise its ease of use and positive impact on customer experience, indicating Shop-Ware is safe and reliable.
Is Shop-Ware legit?
Yes, Shop-Ware is a legitimate cloud-based auto shop management software. It offers features like digital inspections, integrated payments, and customer communication tools. User reviews praise its ease of use and positive impact on customer experience, indicating Shop-Ware is safe and reliable.
Shop-Ware offers four pricing plans: Startup at $224/month, Pro at $341/month, Master at $449/month, and Ultimate at $719/month. Each plan caters to different business sizes and needs, with varying features for optimal shop management. No free trial or free plan is available.
How much does Shop-Ware cost?
Shop-Ware offers four pricing plans: Startup at $224/month, Pro at $341/month, Master at $449/month, and Ultimate at $719/month. Each plan caters to different business sizes and needs, with varying features for optimal shop management. No free trial or free plan is available.
Shop-Ware generally receives positive feedback for its customer support. Users appreciate the readily available support via phone and email, and the helpfulness of the support team. However, some users mention that certain reported issues haven't been addressed yet.
Is Shop-Ware customer service good?
Shop-Ware generally receives positive feedback for its customer support. Users appreciate the readily available support via phone and email, and the helpfulness of the support team. However, some users mention that certain reported issues haven't been addressed yet.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.