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Solidroad description
Solidroad is an AI-powered training platform designed specifically for contact centers. It allows customer service agents to practice realistic conversations through voice, email, and chat simulations with an AI. The platform provides agents with instant and personalized feedback to help them improve their communication and problem-solving skills.
Who is Solidroad best for
Solidroad is an AI-powered training platform designed for contact centers. It uses voice, email, and chat simulations to provide personalized feedback and improve agent performance. Solidroad integrates with popular CRM and helpdesk platforms like Salesforce, Zoho, and Intercom. It is ideal for medium to large businesses and particularly suited to software, IT, marketing, and advertising industries.
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Ideal for medium to large businesses (101+ employees) seeking to enhance their contact center training.
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Particularly well-suited for software, IT, telecommunications, marketing, and advertising companies.
Solidroad features
Supported Solidroad supports performance feedback through live conversation scoring, automated scoring, and custom scorecards. |
Supported Solidroad integrates with helpdesk software like Salesforce Service Cloud, Zoho, and Intercom. |
Supported Solidroad integrates with popular CRM platforms like Salesforce, Zoho, and Hubspot. |
Solidroad alternatives
Solidroad FAQ
Solidroad is an AI-powered training platform for contact centers. It uses voice, email, and chat simulations to provide realistic conversation practice for customer service agents. The platform offers personalized feedback, improving communication and problem-solving skills, and integrates with CRM and helpdesk software.
What is Solidroad and what does Solidroad do?
Solidroad is an AI-powered training platform for contact centers. It uses voice, email, and chat simulations to provide realistic conversation practice for customer service agents. The platform offers personalized feedback, improving communication and problem-solving skills, and integrates with CRM and helpdesk software.
Solidroad integrates with helpdesk software such as Salesforce Service Cloud, Zoho, and Intercom. It also integrates with CRM platforms like Salesforce, Zoho, and Hubspot. These integrations streamline workflows and enhance agent training.
How does Solidroad integrate with other tools?
Solidroad integrates with helpdesk software such as Salesforce Service Cloud, Zoho, and Intercom. It also integrates with CRM platforms like Salesforce, Zoho, and Hubspot. These integrations streamline workflows and enhance agent training.
Top Solidroad competitors include Zenarate AI Coach, ReflexAI Prepare, Symtrain, and Creovai. These platforms offer similar AI-powered training solutions for contact centers, focusing on conversation simulation and agent performance improvement. Other alternatives include SecondBody and Replicant.
What the main competitors of Solidroad?
Top Solidroad competitors include Zenarate AI Coach, ReflexAI Prepare, Symtrain, and Creovai. These platforms offer similar AI-powered training solutions for contact centers, focusing on conversation simulation and agent performance improvement. Other alternatives include SecondBody and Replicant.
Solidroad appears to be a legitimate platform. It boasts a 4.5/5 rating on G2 and exhibits positive growth trends. For businesses seeking AI-driven contact center training, Solidroad is a safe and potentially beneficial option.
Is Solidroad legit?
Solidroad appears to be a legitimate platform. It boasts a 4.5/5 rating on G2 and exhibits positive growth trends. For businesses seeking AI-driven contact center training, Solidroad is a safe and potentially beneficial option.
I cannot find pricing details for Solidroad. Contact Solidroad directly to determine if the product is worth the investment based on your specific needs.
How much does Solidroad cost?
I cannot find pricing details for Solidroad. Contact Solidroad directly to determine if the product is worth the investment based on your specific needs.
Solidroad's customer service is highly regarded by users. Reviews mention quick resolution of encountered bugs and describe the platform as easy to use and comprehensive. Users appreciate the realistic AI simulations and detailed feedback, contributing to an overall positive customer service experience.
Is Solidroad customer service good?
Solidroad's customer service is highly regarded by users. Reviews mention quick resolution of encountered bugs and describe the platform as easy to use and comprehensive. Users appreciate the realistic AI simulations and detailed feedback, contributing to an overall positive customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.