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Surveyapp - Smiley Feedback Surveys and Kiosk description
Surveyapp - Smiley Feedback Surveys and Kiosk is a customer feedback software specializing in simple, visual surveys. It uses smiley-face ratings to collect real-time feedback from customers and employees, making it easy to understand customer sentiment. It offers various ways to distribute surveys, including tablets, kiosks, email, websites, and even SMS. Surveyapp provides data analysis tools to identify trends, track satisfaction metrics (like NPS and CSAT), and measure the effectiveness of improvements. It integrates with other business applications for a streamlined workflow. Surveyapp focuses on making feedback collection easy and actionable.
Who is Surveyapp - Smiley Feedback Surveys and Kiosk best for
Surveyapp helps businesses gather real-time customer feedback using smiley-face ratings and various survey distribution methods, including tablets, kiosks, email, and SMS. It offers tools to track satisfaction metrics like NPS and CSAT. Surveyapp is best for small to medium-sized businesses in customer-facing industries.
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Best for small to medium businesses (1-1000 employees).
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Ideal for customer-facing businesses like retail and hospitality.
Surveyapp - Smiley Feedback Surveys and Kiosk features
Supported The product allows users to collect feedback using tablets, even when offline, providing flexibility for various scenarios. |
Supported Offers smiley buttons for quick feedback check-ins in high-traffic areas. |
Supported Provides managed kiosk solutions for capturing real-time customer and employee feedback at various touchpoints. |
Supported Allows sending personalized email surveys to measure metrics like NPS, eNPS, CSAT, and Customer Effort Score. |
Supported Enables distributing surveys via SMS to gather immediate feedback on customer experiences. |
Supported Facilitates data collection through QR codes, enabling seamless customer check-ins and feedback. |
Supported Offers options to customize surveys using provided templates and design tools, or create unique formats. |
Surveyapp - Smiley Feedback Surveys and Kiosk pricing
The commentary is based on 2 reviews from Surveyapp - Smiley Feedback Surveys and Kiosk G2 reviews.
Surveyapp offers competitive pricing and flexible options, making it a cost-effective choice for many users. While some find the subscription cost slightly higher than alternatives like Zoho Survey, the overall value, ease of use, and powerful features justify the price for most.
See the Surveyapp - Smiley Feedback Surveys and Kiosk pricing page.
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Surveyapp - Smiley Feedback Surveys and Kiosk has a free trial.
500 responses per device per month, unlimited surveys, collect answers offline, live status wallboards, run reports online, SMS instant alerts, conditions/skip logic, 6+ options per question, screen color & customization, icons and images search, custom icons for CSAT and NPS, multi-language surveys, Excel raw responses delivery, dashboard overall metrics, PDF email reports, Excel email reports, multiple surveys wallboards, real-time notifications, email alerts, case management, sleep/wake schedules, connectivity alerts, read-only access, Surveyapp alerts on Slack, Surveyapp alerts on Teams, email surveys API, dashboard averages tab, 2-factor authentication (2FA), dropdown question type, bespoke question scoring, response CSAT and NPS, text and sentiment analysis, report overall CSAT and NPS, reports on multiple surveys, cross-tabulation reports, multiple dashboard questions, dashboard cross-tabulation, response webhooks, dashboard widgets, user access management, single sign-on, Salesforce Surveyapp Dashboard, Teams Surveyapp Dashboard, ServiceNow Surveyapp Dashboard, Slack case management, Teams case management, ServiceNow Surveyapp Alerts, ServiceNow case management, shift editing & reports, survey scheduling, priority support. Additional responses over the 500 responses/month limit are priced at $15.00 per 500 extra responses.
10,000 responses per device per month, unlimited surveys, collect answers offline, live status wallboards, run reports online, SMS instant alerts, conditions/skip logic, 6+ options per question, screen color & customization, icons and images search, custom icons for CSAT and NPS, multi-language surveys, Excel raw responses delivery, dashboard overall metrics, PDF email reports, Excel email reports, multiple surveys wallboards, real-time notifications, email alerts, case management, sleep/wake schedules, connectivity alerts, read-only access, Surveyapp alerts on Slack, Surveyapp alerts on Teams, email surveys API, 2-factor authentication (2FA), dashboard averages tab, dropdown question type, bespoke question scoring, response CSAT and NPS, text and sentiment analysis, report overall CSAT and NPS, reports on multiple surveys, cross-tabulation reports, multiple dashboard questions, dashboard cross-tabulation, response webhooks, dashboard widgets, user access management, single sign-on, Salesforce Surveyapp Dashboard, Teams Surveyapp Dashboard, ServiceNow Surveyapp Dashboard, Slack case management, Teams case management, ServiceNow Surveyapp Alerts, ServiceNow case management, shift editing & reports, survey scheduling, priority support. Additional responses over the 10,000 responses/month limit are priced at $40.00 per 10,000 extra responses.
Unlimited responses per device, SurveyKiosk (Optional), unlimited surveys, collect answers offline, live status wallboards, run reports online, SMS instant alerts, conditions/skip logic, 6+ options per question, screen color & customization, icons and images search, custom icons for CSAT and NPS, multi-language surveys, Excel raw responses delivery, dashboard overall metrics, PDF email reports, Excel email reports, multiple surveys wallboards, real-time notifications, email alerts, case management, sleep/wake schedules, connectivity alerts, read-only access, Surveyapp alerts on Slack, Surveyapp alerts on Teams, email surveys API, 2-factor authentication (2FA), dashboard averages tab, dropdown question type, bespoke question scoring, response CSAT and NPS, text and sentiment analysis, report overall CSAT and NPS, reports on multiple surveys, cross-tabulation reports, multiple dashboard questions, dashboard cross-tabulation, response webhooks, dashboard widgets, user access management, single sign-on, Salesforce Surveyapp Dashboard, Teams Surveyapp Dashboard, ServiceNow Surveyapp Dashboard, Slack case management, Teams case management, ServiceNow Surveyapp Alerts, ServiceNow case management, shift editing & reports, survey scheduling, priority support.
Surveyapp - Smiley Feedback Surveys and Kiosk alternatives
Surveyapp - Smiley Feedback Surveys and Kiosk FAQ
Surveyapp is a customer feedback platform using smiley-face ratings for real-time feedback collection. It offers various survey distribution methods, including kiosks, tablets, email, SMS, and QR codes. Surveyapp provides data analysis tools to track satisfaction metrics and integrate with other business applications.
What is Surveyapp - Smiley Feedback Surveys and Kiosk and what does Surveyapp - Smiley Feedback Surveys and Kiosk do?
Surveyapp is a customer feedback platform using smiley-face ratings for real-time feedback collection. It offers various survey distribution methods, including kiosks, tablets, email, SMS, and QR codes. Surveyapp provides data analysis tools to track satisfaction metrics and integrate with other business applications.
Surveyapp integrates with various business applications for streamlined workflows. It allows for seamless data transfer and integration with other tools, though specific integrations are not explicitly listed in the provided data. Contact Surveyapp for details on specific integrations.
How does Surveyapp - Smiley Feedback Surveys and Kiosk integrate with other tools?
Surveyapp integrates with various business applications for streamlined workflows. It allows for seamless data transfer and integration with other tools, though specific integrations are not explicitly listed in the provided data. Contact Surveyapp for details on specific integrations.
Top alternatives to Surveyapp - Smiley Feedback Surveys and Kiosk include HappyOrNot, Survicate, and Zonka Feedback. These competitors offer similar customer feedback solutions, often with features like smiley terminals, multi-channel surveys, and analytics dashboards. Consider these options when exploring feedback collection platforms.
What the main competitors of Surveyapp - Smiley Feedback Surveys and Kiosk?
Top alternatives to Surveyapp - Smiley Feedback Surveys and Kiosk include HappyOrNot, Survicate, and Zonka Feedback. These competitors offer similar customer feedback solutions, often with features like smiley terminals, multi-channel surveys, and analytics dashboards. Consider these options when exploring feedback collection platforms.
Surveyapp - Smiley Feedback Surveys and Kiosk appears legitimate. It boasts a 4.5/5 rating on G2 and offers various survey distribution methods like kiosks, SMS, and email. Strong website traffic growth also suggests increasing popularity.
Is Surveyapp - Smiley Feedback Surveys and Kiosk legit?
Surveyapp - Smiley Feedback Surveys and Kiosk appears legitimate. It boasts a 4.5/5 rating on G2 and offers various survey distribution methods like kiosks, SMS, and email. Strong website traffic growth also suggests increasing popularity.
Surveyapp - Smiley Feedback Surveys and Kiosk offers the Essentials plan for $287.88/month, the Business plan for $779.88/month, and the Enterprise plan with custom pricing. A free trial with limited responses is available. Additional responses are available for purchase on paid plans.
How much does Surveyapp - Smiley Feedback Surveys and Kiosk cost?
Surveyapp - Smiley Feedback Surveys and Kiosk offers the Essentials plan for $287.88/month, the Business plan for $779.88/month, and the Enterprise plan with custom pricing. A free trial with limited responses is available. Additional responses are available for purchase on paid plans.
Customers praise Surveyapp's intuitive interface, real-time data analysis, and reporting features. They also highlight the excellent customer support. One minor drawback mentioned was occasional delays in report generation, but this was quickly resolved by the support team.
Is Surveyapp - Smiley Feedback Surveys and Kiosk customer service good?
Customers praise Surveyapp's intuitive interface, real-time data analysis, and reporting features. They also highlight the excellent customer support. One minor drawback mentioned was occasional delays in report generation, but this was quickly resolved by the support team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.