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HappyOrNot description
HappyOrNot is a software solution that helps businesses measure customer and employee satisfaction. Using simple "smiley face" feedback terminals and online surveys, it gathers real-time data about experiences. This data is then analyzed to provide insights into areas of success and areas needing improvement, allowing companies to make informed decisions to enhance their operations and customer experiences.
Who is HappyOrNot best for
HappyOrNot is a customer and employee experience management platform that uses smiley face terminals and online surveys to collect real-time feedback. This data helps organizations identify areas for improvement and boost satisfaction. Users praise its ease of use and real-time reporting but note some limitations in customization and detailed feedback. Ideal for small to medium businesses across various sectors, especially those in finance, retail, or education, looking to enhance customer and employee experiences.
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Excellent fit for small to medium businesses (1-1000 employees), good fit for large enterprises.
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Ideal for businesses in Finance, Retail, Education, Construction, Transportation, Software/IT, and Non-profit/Government sectors.
HappyOrNot features
Supported HappyOrNot's Smiley terminals provide immediate feedback collection. |
Supported HappyOrNot provides dashboards and reporting tools for data analysis. |
Supported HappyOrNot offers customizable feedback terminals and surveys. |
Supported HappyOrNot supports feedback collection through physical terminals, online surveys, and mobile devices. |
Supported HappyOrNot helps businesses identify areas for improvement based on customer feedback. |
Supported HappyOrNot facilitates employee feedback collection and integration with engagement initiatives. |
HappyOrNot reviews
We've summarised 21 HappyOrNot reviews (HappyOrNot Capterra reviews and HappyOrNot G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface.
- Real-time feedback and reporting.
- Excellent customer support.
- Flexible device options (button vs. touchscreen).
- Helps identify key pain points in customer experience.
- Limited customization options for follow-up questions.
- The touchless features don't work well.
- PDF reports could be better quality.
- Difficult to move/transport the terminals.
- Overpriced, especially for limited functionality of Mini terminals.
- Lack of detailed feedback with basic smiley face responses.
HappyOrNot pricing
See the HappyOrNot pricing page.
HappyOrNot alternatives
Surveyapp - Smiley Feedback Surveys and KioskGather smiley face feedback anywhere, analyze insights, improve experiences.Read more
Verint Voice of the CustomerGather, analyze, and act on customer feedback for better experiences.Read more
HappyOrNot FAQ
HappyOrNot is a customer and employee experience management platform. It uses smiley face terminals and online surveys to collect real-time feedback, providing insights into satisfaction levels. This data helps businesses identify areas for improvement and enhance customer and employee experiences.
What is HappyOrNot and what does HappyOrNot do?
HappyOrNot is a customer and employee experience management platform. It uses smiley face terminals and online surveys to collect real-time feedback, providing insights into satisfaction levels. This data helps businesses identify areas for improvement and enhance customer and employee experiences.
HappyOrNot integrates with several platforms to enhance data analysis and utility. It connects with workforce management systems, BI tools, and other business applications, enabling comprehensive data analysis. This integration facilitates a deeper understanding of customer satisfaction trends.
How does HappyOrNot integrate with other tools?
HappyOrNot integrates with several platforms to enhance data analysis and utility. It connects with workforce management systems, BI tools, and other business applications, enabling comprehensive data analysis. This integration facilitates a deeper understanding of customer satisfaction trends.
Top alternatives to HappyOrNot include AskNicely, Surveyapp, Avius Surveys, Feedier, and Verint Voice of the Customer. These competitors offer similar customer and employee feedback solutions, often with varying features and pricing models. Some focus on specific niches like frontline feedback or on-site surveys.
What the main competitors of HappyOrNot?
Top alternatives to HappyOrNot include AskNicely, Surveyapp, Avius Surveys, Feedier, and Verint Voice of the Customer. These competitors offer similar customer and employee feedback solutions, often with varying features and pricing models. Some focus on specific niches like frontline feedback or on-site surveys.
Yes, HappyOrNot is a legitimate software solution used by businesses to collect real-time customer feedback. They offer various data collection methods and reporting tools to improve customer experience. However, some users find the pricing high for the functionality offered.
Is HappyOrNot legit?
Yes, HappyOrNot is a legitimate software solution used by businesses to collect real-time customer feedback. They offer various data collection methods and reporting tools to improve customer experience. However, some users find the pricing high for the functionality offered.
I cannot find pricing information for HappyOrNot. Contact HappyOrNot directly to discuss product pricing and determine if it fits your budget and needs. Consider factors like product features and your business requirements when assessing value.
How much does HappyOrNot cost?
I cannot find pricing information for HappyOrNot. Contact HappyOrNot directly to discuss product pricing and determine if it fits your budget and needs. Consider factors like product features and your business requirements when assessing value.
Customers praise HappyOrNot's exceptional customer support, highlighting the team's responsiveness, efficiency, and willingness to go the extra mile. Users appreciate the quick and helpful assistance received from both support and technical teams. Overall, customer service receives positive feedback.
Is HappyOrNot customer service good?
Customers praise HappyOrNot's exceptional customer support, highlighting the team's responsiveness, efficiency, and willingness to go the extra mile. Users appreciate the quick and helpful assistance received from both support and technical teams. Overall, customer service receives positive feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.