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Upwork description
Upwork is a platform that connects businesses with freelancers for a wide range of work, from simple tasks to complex projects. Companies can post jobs, review freelancer profiles, and manage payments all in one place. It's a popular choice for businesses of all sizes looking for a flexible and cost-effective way to find talent.
Who is using Upwork?
Who is Upwork best for
Upwork is a go-to platform for businesses seeking freelance talent. We find that its strength lies in connecting businesses of all sizes with freelancers across various skill sets. Many users praise the user-friendly interface and secure payment system. However, some express concerns about high fees and the competitiveness for new freelancers. Despite this, Upwork remains a strong option for organizations looking to scale their teams and tackle diverse projects flexibly and efficiently.
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Great for companies of any size, from startups to large enterprises, seeking flexible talent solutions and project-based expertise.
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Versatile platform suitable for businesses across all industries looking to augment their teams with freelance professionals.
Upwork features
Supported Proof of quality: Check any pro's work samples, client reviews, and identity verification. |
Supported No cost until you hire: Interview potential fits for your job, negotiate rates, and only pay for work you approve. |
Supported Safe and secure: Focus on your work knowing we help protect your data and privacy. We're here with 24/7 support if you need it. |
Supported AI powered tools: AI-powered tools help refine your search, match you with top talent, and manage projects. |
Supported Vast Talent Pool: From quick turnarounds to complex projects, connect with the talent you need, when you need it. |
Supported Easy Talent Discovery: Browse profiles, review proposals, and chat with potential candidates to ensure a good fit. |
Supported Simplified Project Management: Streamline your workflow with tools for time tracking, invoicing, and payment processing. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Upwork reviews
We've summarised 1850 Upwork reviews (Upwork G2 reviews) and summarised the main points below.
- User-friendly interface that is easy to navigate.
- Wide variety of jobs and clients from around the world.
- Secure payment system that protects both freelancers and clients.
- Provides a platform for freelancers to connect with clients they may not have otherwise.
- High fees for using the platform.
- The "Connects" system is expensive and many feel it is exploitative.
- Many low quality proposals and jobs being advertised.
- Difficult to get started as a new freelancer due to competition.
Upwork pricing
The commentary is based on 262 reviews from Upwork G2 reviews.
We find that Upwork's fees are a common concern. Many reviewers mention the cost of Connects and the percentage taken from earnings as downsides, especially for beginners. However, some feel the fees are justified given the platform's reach and payment security.
Users sentiment
See the Upwork pricing page.
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Upwork has a free plan.
Access to Upwork’s global freelance marketplace, AI-powered features, collaboration and project tracking tools, standard reporting, and flexible payment options.
Access to pre-screened top 1% of talent, expertly matched talent shortlisted within 2 business days, on-demand coaching for hiring and managing contracts, premium customer support 24/7, monthly invoicing with Net 30 terms.
Dedicated account and program management, SSO and integrations including VMS, ATS, and HRIS, hiring pre-approvals and talent onboarding workflows, customized reporting and invoicing, compliance services subscription.
Upwork alternatives
Upwork FAQ
We find Upwork to be a valuable platform connecting businesses with freelancers globally. It simplifies finding, hiring, and managing talent for various projects. However, we've also noted some concerns regarding its fee structure and platform competition.
What is Upwork and what does Upwork do?
We find Upwork to be a valuable platform connecting businesses with freelancers globally. It simplifies finding, hiring, and managing talent for various projects. However, we've also noted some concerns regarding its fee structure and platform competition.
We find that Upwork integrates with other tools primarily through its API. This allows developers to connect and extend Upwork's functionalities. There's no specific list of integrations readily available.
How does Upwork integrate with other tools?
We find that Upwork integrates with other tools primarily through its API. This allows developers to connect and extend Upwork's functionalities. There's no specific list of integrations readily available.
We find that Upwork's main competitors include Fiverr, Twine, and Contra. These platforms offer similar services, connecting businesses with freelancers for various projects. For specialized needs, consider alternatives like Bark.com for local services, The Starters for e-commerce freelancers, or lemon.io for Eastern European developers.
What the main competitors of Upwork?
We find that Upwork's main competitors include Fiverr, Twine, and Contra. These platforms offer similar services, connecting businesses with freelancers for various projects. For specialized needs, consider alternatives like Bark.com for local services, The Starters for e-commerce freelancers, or lemon.io for Eastern European developers.
Yes, Upwork is a legitimate platform. While some users have concerns about fees and competition, we find Upwork provides a valuable service connecting businesses with freelancers worldwide. Their secure payment system and vast talent pool make them a popular choice.
Is Upwork legit?
Yes, Upwork is a legitimate platform. While some users have concerns about fees and competition, we find Upwork provides a valuable service connecting businesses with freelancers worldwide. Their secure payment system and vast talent pool make them a popular choice.
Upwork's pricing is tiered. The Marketplace plan has a 5% service fee. Business Plus is 10%. Enterprise pricing is custom. Contact Upwork for Enterprise plan details.
How much does Upwork cost?
Upwork's pricing is tiered. The Marketplace plan has a 5% service fee. Business Plus is 10%. Enterprise pricing is custom. Contact Upwork for Enterprise plan details.
We find Upwork's customer service to be a mixed bag. While some users praise the helpfulness and responsiveness of the support team, others have expressed frustration with slow response times and difficulty resolving complex issues. Some long-term users have also noted a decline in service quality over time.
Is Upwork customer service good?
We find Upwork's customer service to be a mixed bag. While some users praise the helpfulness and responsiveness of the support team, others have expressed frustration with slow response times and difficulty resolving complex issues. Some long-term users have also noted a decline in service quality over time.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.