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Zoho Voice description
Zoho Voice is a cloud-based contact center solution for businesses of all sizes. It offers a variety of features to help you manage customer interactions, including call routing, IVR, call recording, and analytics. Zoho Voice also integrates with other Zoho products, such as CRM and Desk, to give you a complete view of your customer interactions. Its focus on seamless integration with its existing product suite and robust feature set makes it a good choice for businesses looking for a comprehensive contact center solution. Zoho Voice promises high call quality and reliability, as well as a user-friendly interface that is easy to learn and use.
Who is Zoho Voice best for
Zoho Voice is a cloud-based contact center solution designed for businesses seeking to streamline customer interactions. We find that companies already using other Zoho products will benefit from its seamless integration. With features like call routing, IVR, and analytics, Zoho Voice provides a complete solution for managing customer communications. Based on user feedback, its user-friendly interface and robust feature set make it a strong contender in the contact center market.
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Great for companies of all sizes, especially those with 1-1,000 employees looking for an integrated contact center.
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Specifically beneficial for the Software, IT, and Telecommunications industries seeking comprehensive communication solutions.
Zoho Voice features
Supported Assured Call Quality: Zoho Voice ensures high quality calls with the help of WebRTC TURN servers installed across the globe, relaying call traffic and encrypting calls with SRTP for secure and efficient transmission. |
Supported Enhanced Call Experience: Reduce missed calls with Multi-level IVR, route calls to the right department, and promptly assist VIP customers with direct extension numbers. |
Supported Live Call Monitoring: Listen to live calls, talk to agents discreetly, or jump in for three-way conversations. Record calls for analysis and agent performance measurement. |
Supported Advanced Reporting and Analytics: Unified view of call data (outgoing, received, missed) with filtering options by date, agent, department, queues, and numbers. |
Supported Seamless Integrations: Integrate Zoho Voice with your CRM, help desk, or any business app to enhance your workflow. Outbound calls can be initiated from other applications while incoming calls show the caller's details in your CRM. |
Supported Global Call Connectivity: Get access to local and toll-free numbers in 50+ countries with number porting option for existing numbers. Virtual numbers allow agents to work from anywhere and mask their personal numbers for privacy. |
Supported Personalized Call Routing: Create customized call flows with visual drag-and-drop builder and personalized greetings and wait-time music for multiple queues. Agents can be assigned to specific queues based on their skills. |
Supported Flexible and Affordable Pricing: Zoho Voice is priced affordably and operates on a pay-as-you-go model, eliminating setup fees and long-term commitments, with additional usage packs available when needed. |
Zoho Voice pricing
The commentary is based on 5 reviews from Zoho Voice G2 reviews.
We find Zoho Voice is generally considered affordable, especially for startups and those already using Zoho products. Some users appreciate the low cost and included users with Zoho One. However, others note that desired features often require add-ons with extra charges.
See the Zoho Voice pricing page.
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Zoho Voice has a free plan.
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Zoho Voice has a free trial.
All-in-one dashboard (Call Stats. Agents stats will be displayed only if Additional users are purchased.), Inbound & Outbound calls, Contacts module, Call action handler, Call detail records (CDR), Call recording & storage, Voicemail, Voicemail Transcription, Native integrations with Zoho apps, Mobile apps, Desktop apps, and ZDialer browser extension. Includes 250 free outgoing minutes per month for local calls to US, UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland numbers (Toll-free excluded). Includes Single-level IVR, Call queues, SMS (One way SMS is available internationally and will be sent using random codes based on destination. Two-way SMS service is available only within the US and Canada.), Agent-to-agent calling, Call transfer, Business hours & Holidays, Dynamic call recording, Desk phone integration, Headphone integration (Jabra and Poly).
All features in SOLO plus 1,000 free outgoing minutes per month for local calls to the US, the UK, AU, and Canada (Toll-free excluded) and Germany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded). Includes Single-level IVR, Call queues with different ring strategies, SMS (One way SMS is available internationally and will be sent using random codes based on destination. Two-way SMS service is available only within the US and Canada.), Call branding (Only for US numbers), Call notes & Call disposition, Business hours & Holidays, Dynamic call recording, Direct extension dialing, Desk phone and Headset integrations.
All features in TEAM plus 2,000 free outgoing minutes per month for local calls to the US, the UK, AU, and Canada (Toll-free excluded) and Germany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
All features in OFFICE plus 5,000 free outgoing minutes per month for local calls to the US, the UK, AU, and Canada (Toll-free excluded) and Germany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
Unlimited calling (US and Canada only, Toll-free excluded), 1,000 free incoming minutes/license/month for UK, AU, Germany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland Local Numbers (Toll-free excluded), 250 free outgoing minutes/license/month for local calls to UK, AU, Germany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded), All-in-one dashboard (Both Calls & Agent Stats), SMS (One way SMS is available internationally and will be sent using random codes based on destination. Two-way SMS service is available only within the US and Canada.), Multi-level IVR, Live call tracking, Call queues with different ring strategies, Call action handler, Call detail records (CDR), Dynamic call recording with storage, Agent-to-agent calling, Contact management, Voicemail and Voicemail drop, Voicemail Transcription, Call notes & Call disposition, Call branding (Only for US numbers), Business hours & Holidays, Desk phone and Headsets integrations, Native & telephony integrations with Zoho apps (Zoho CRM, Desk, Cliq, Meeting, Recruit, Bigin, and ManageEngine SDP on Cloud), Mobile apps, Desktop apps, and ZDialer browser extension.
All features in BASIC (Except Unlimited calling) plus 10 free telephony agents/license (Only active users from Zoho apps integrated with Zoho Voice can be imported as Telephony Agents), 1,000 free incoming minutes/license/month for US, UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland Local Numbers (Toll-free excluded), 250 free outgoing minutes/license/month for local calls to the US, the UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
All features in STANDARD (Except Unlimited calling) plus 10 free telephony agents/license (Only active users from Zoho apps integrated with Zoho Voice can be imported as Telephony Agents), 2,500 free incoming minutes/license/month for US, UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland Local Numbers (Toll-free excluded), 500 free outgoing minutes/license/month for local calls to the US, the UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded), One free local number for each license (US, UK, AU, or CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland local numbers only).
Zoho Voice alternatives
Zoho Voice FAQ
Zoho Voice is a cloud-based contact center solution ideal for businesses of all sizes. We find that it offers call routing, IVR, call recording, analytics, and integrates with other Zoho products. It's a great option for businesses seeking a unified communication platform.
What is Zoho Voice and what does Zoho Voice do?
Zoho Voice is a cloud-based contact center solution ideal for businesses of all sizes. We find that it offers call routing, IVR, call recording, analytics, and integrates with other Zoho products. It's a great option for businesses seeking a unified communication platform.
Zoho Voice seamlessly integrates with other Zoho products like CRM and Desk. It also connects with various business apps, allowing outbound calls from other platforms and displaying caller details in your CRM for improved workflows.
How does Zoho Voice integrate with other tools?
Zoho Voice seamlessly integrates with other Zoho products like CRM and Desk. It also connects with various business apps, allowing outbound calls from other platforms and displaying caller details in your CRM for improved workflows.
We find that Zoho Voice's main competitors include cloud-based contact center solutions like Contivio.com, TeleCMI, and ZIWO. These alternatives offer similar features such as call routing, analytics, and integrations with other business applications.
What the main competitors of Zoho Voice?
We find that Zoho Voice's main competitors include cloud-based contact center solutions like Contivio.com, TeleCMI, and ZIWO. These alternatives offer similar features such as call routing, analytics, and integrations with other business applications.
We find Zoho Voice to be a legitimate cloud-based contact center solution. It integrates well with other Zoho products and offers features like call routing and analytics. With positive growth and a user-friendly interface, it appears to be a safe and reliable choice.
Is Zoho Voice legit?
We find Zoho Voice to be a legitimate cloud-based contact center solution. It integrates well with other Zoho products and offers features like call routing and analytics. With positive growth and a user-friendly interface, it appears to be a safe and reliable choice.
Zoho Voice offers a free Solo plan. Paid plans start at $34/user/month for the Basic plan, $49/user/month for Standard, and $74/user/month for the Contact Center plan. They also offer Team ($100/month), Office ($300/month), and Corporate ($1000/month) plans. A free trial is available.
How much does Zoho Voice cost?
Zoho Voice offers a free Solo plan. Paid plans start at $34/user/month for the Basic plan, $49/user/month for Standard, and $74/user/month for the Contact Center plan. They also offer Team ($100/month), Office ($300/month), and Corporate ($1000/month) plans. A free trial is available.
Zoho Voice's customer service receives mixed reviews. While some users praise the helpful and responsive support, others express that it could be improved. Overall, it seems the experience may vary.
Is Zoho Voice customer service good?
Zoho Voice's customer service receives mixed reviews. While some users praise the helpful and responsive support, others express that it could be improved. Overall, it seems the experience may vary.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.