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Atlassian Enterprise Support description
Atlassian Enterprise Support provides top-tier assistance for businesses heavily reliant on Atlassian products. It offers guaranteed rapid response times from senior support engineers, proactive account management, and personalized guidance to ensure your Atlassian tools operate smoothly and efficiently. This premium support level is tailored for large organizations needing minimal downtime and prioritized assistance.
Who is Atlassian Enterprise Support best for
Atlassian Enterprise Support is designed for large organizations that rely heavily on Atlassian products. In our experience, it's best for those needing minimal downtime and prioritized assistance. Users appreciate the comprehensive platform, but some report issues with slow support response times, especially around complex integrations. This is something to keep in mind during your evaluation.
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Best for orgs with 1001+ employees that need minimal downtime & prioritized support for Atlassian tools.
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We find it's a great fit for Software, IT, and Telecommunications companies using Atlassian's suite.
Atlassian Enterprise Support features
Supported Rapid response times: Provides faster response times for critical support issues. |
Supported Proactive account management: Provides personalized support and guidance from dedicated experts. |
Supported Minimized downtime: Helps minimize disruptions and maintain productivity by addressing issues quickly. |
Supported Senior support engineers: Offers dedicated support from highly experienced engineers. |
Supported Prioritized assistance: Provides tailored support to meet the specific needs of large organizations. |
Atlassian Enterprise Support reviews
We've summarised 38 Atlassian Enterprise Support reviews (Atlassian Enterprise Support G2 reviews) and summarised the main points below.
- Flexible and customizable workflows tailored to specific project needs
- User-friendly interface for easy navigation
- Excellent integration with other Atlassian products like Jira and Confluence
- Comprehensive platform with various features for project management, knowledge sharing, and issue tracking
- Provides a centralized platform for knowledge management and information sharing
- Difficult to get support tickets resolved; slow response times (weeks or months)
- Overwhelming for beginners; steep learning curve for advanced features
- Expensive, especially for server/data center products and cloud services
- Lack of support for REST API development and in-house plugins
- Disjointed support process; difficulty getting help with integration issues
Atlassian Enterprise Support pricing
The commentary is based on 3 reviews from Atlassian Enterprise Support G2 reviews.
We find that users generally consider Atlassian Enterprise Support's pricing to be high, although many feel the quality of support justifies the cost. Some users suggest more flexible pricing options would be beneficial.
Atlassian Enterprise Support alternatives
Atlassian Enterprise Support FAQ
Atlassian Enterprise Support offers premium support for large organizations heavily reliant on Atlassian products. It features rapid response times from senior support engineers, proactive account management, and personalized guidance. This helps minimize downtime and ensures smooth operation of your Atlassian tools.
What is Atlassian Enterprise Support and what does Atlassian Enterprise Support do?
Atlassian Enterprise Support offers premium support for large organizations heavily reliant on Atlassian products. It features rapid response times from senior support engineers, proactive account management, and personalized guidance. This helps minimize downtime and ensures smooth operation of your Atlassian tools.
Atlassian Enterprise Support itself doesn't integrate with other tools. Its focus is on providing enhanced support for your existing Atlassian products, like Jira and Confluence, ensuring they work together seamlessly.
How does Atlassian Enterprise Support integrate with other tools?
Atlassian Enterprise Support itself doesn't integrate with other tools. Its focus is on providing enhanced support for your existing Atlassian products, like Jira and Confluence, ensuring they work together seamlessly.
We find that Atlassian Enterprise Support's main competitors include AWS Enterprise Support for cloud-based solutions, and Spike.sh for incident management. For broader project management needs, Wrike and ClickUp are also strong alternatives.
What the main competitors of Atlassian Enterprise Support?
We find that Atlassian Enterprise Support's main competitors include AWS Enterprise Support for cloud-based solutions, and Spike.sh for incident management. For broader project management needs, Wrike and ClickUp are also strong alternatives.
Yes, Atlassian Enterprise Support is a legitimate offering. We find it's generally well-regarded for its proactive account management and rapid response times, despite some users experiencing slower support. It appears to be safe and beneficial for large organizations needing dedicated assistance.
Is Atlassian Enterprise Support legit?
Yes, Atlassian Enterprise Support is a legitimate offering. We find it's generally well-regarded for its proactive account management and rapid response times, despite some users experiencing slower support. It appears to be safe and beneficial for large organizations needing dedicated assistance.
Atlassian does not publicly disclose Enterprise Support pricing. Contact their sales team for a custom quote based on your specific needs.
How much does Atlassian Enterprise Support cost?
Atlassian does not publicly disclose Enterprise Support pricing. Contact their sales team for a custom quote based on your specific needs.
We find that Atlassian Enterprise Support receives mixed reviews regarding their customer service. While some users praise the knowledgeable support engineers and efficient issue resolution, others express frustration with slow response times, difficulty navigating the support process, and a lack of readily available contact options.
Is Atlassian Enterprise Support customer service good?
We find that Atlassian Enterprise Support receives mixed reviews regarding their customer service. While some users praise the knowledgeable support engineers and efficient issue resolution, others express frustration with slow response times, difficulty navigating the support process, and a lack of readily available contact options.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.