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Forwarder for Zendesk description
Forwarder for Zendesk is a software tool that helps you analyze your customer support data within Zendesk. It offers data visualization and dashboarding features, allowing you to create reports and gain insights from your Zendesk information. This helps businesses track key metrics, identify trends, and improve their customer service operations.
Who is Forwarder for Zendesk best for
Forwarder for Zendesk helps businesses analyze Zendesk support data. Users praise its ease of use and Zendesk integration, enabling efficient customer communication. However, some find email response times slow and reporting features limited. Ideal for businesses of all sizes using Zendesk, particularly those in software, IT, or telecommunications, seeking improved data analysis and reporting.
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Best for medium-sized businesses (101-1000 employees), suitable for small and large businesses.
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Well-suited for the Software, IT, and Telecommunications industry.
Forwarder for Zendesk features
Supported Forward tickets to external emails by entering the recipient's email address in the ticket view. |
Supported Replies to forwarded emails are automatically added as internal comments to the original ticket. |
Supported Users can choose which comments to include when forwarding emails, preventing information overload. |
Supported The app integrates directly with Zendesk, allowing users to forward tickets from the ticket interface after installation. |
Supported All email interactions are kept within the Zendesk ticket, eliminating the need to switch platforms. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Forwarder for Zendesk reviews
We've summarised 32 Forwarder for Zendesk reviews (Forwarder for Zendesk G2 reviews) and summarised the main points below.
- Easy to use and convenient.
- Seamless integration with Zendesk.
- Fast and efficient communication with customers.
- Helpful macros save time typing emails.
- Allows for grouping team tickets and viewing them together.
- Emails can be slow to reflect from the seller.
- Difficult to manually assign tickets when they re-assign themselves.
- Performance can be slow, especially with a high volume of tickets.
- Limited reporting features to visualize data and gain insights.
- No option to unsend or edit a sent email.
Forwarder for Zendesk pricing
The commentary is based on 8 reviews from Forwarder for Zendesk G2 reviews.
While Forwarder for Zendesk offers valuable ticket forwarding automation, reviews suggest its pricing may be a concern, particularly for small businesses and startups. Potential users should carefully evaluate the cost against their budget and forwarding volume.
Users sentiment
Forwarder for Zendesk alternatives
Knots Ticket ParserAutomates Zendesk ticket info extraction, saving time and boosting efficiency.Read more
Forwarder for Zendesk FAQ
Forwarder for Zendesk helps businesses analyze Zendesk customer support data. It provides data visualization and dashboards, enabling the creation of reports and gaining insights to track key metrics, identify trends, and improve customer service operations. It's ideal for businesses wanting enhanced Zendesk data analysis and reporting.
What is Forwarder for Zendesk and what does Forwarder for Zendesk do?
Forwarder for Zendesk helps businesses analyze Zendesk customer support data. It provides data visualization and dashboards, enabling the creation of reports and gaining insights to track key metrics, identify trends, and improve customer service operations. It's ideal for businesses wanting enhanced Zendesk data analysis and reporting.
Forwarder for Zendesk seamlessly integrates with Zendesk, allowing direct ticket forwarding from the ticket interface. It centralizes communication within Zendesk, eliminating platform switching. Reply integration automatically adds email replies as internal Zendesk comments.
How does Forwarder for Zendesk integrate with other tools?
Forwarder for Zendesk seamlessly integrates with Zendesk, allowing direct ticket forwarding from the ticket interface. It centralizes communication within Zendesk, eliminating platform switching. Reply integration automatically adds email replies as internal Zendesk comments.
Alternatives to Forwarder for Zendesk include Front for shared inbox management, Knots Ticket Parser for Zendesk ticket automation, Birdeye for customer communication management, Decagon for AI-powered support automation, and Gorgias for centralized ecommerce support.
What the main competitors of Forwarder for Zendesk?
Alternatives to Forwarder for Zendesk include Front for shared inbox management, Knots Ticket Parser for Zendesk ticket automation, Birdeye for customer communication management, Decagon for AI-powered support automation, and Gorgias for centralized ecommerce support.
Forwarder for Zendesk appears to be a legitimate tool. User reviews on G2 rate it 4.5/5, highlighting its ease of use and Zendesk integration. While some users mention occasional slow performance, many find it valuable for efficient customer communication.
Is Forwarder for Zendesk legit?
Forwarder for Zendesk appears to be a legitimate tool. User reviews on G2 rate it 4.5/5, highlighting its ease of use and Zendesk integration. While some users mention occasional slow performance, many find it valuable for efficient customer communication.
I couldn't find pricing details for Forwarder for Zendesk. For the most current pricing information, it's best to check their website or contact their sales team.
How much does Forwarder for Zendesk cost?
I couldn't find pricing details for Forwarder for Zendesk. For the most current pricing information, it's best to check their website or contact their sales team.
Forwarder for Zendesk receives positive feedback for its ease of use, seamless Zendesk integration, and efficient communication features. However, some users mention slow email syncing and limited reporting capabilities. Cost may be a concern for smaller businesses.
Is Forwarder for Zendesk customer service good?
Forwarder for Zendesk receives positive feedback for its ease of use, seamless Zendesk integration, and efficient communication features. However, some users mention slow email syncing and limited reporting capabilities. Cost may be a concern for smaller businesses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.