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Frame AI

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Last updated on

Company health

Employee growth
4% increase in the last year
Web traffic
20% decrease in the last quarter
Financing
August 2022 - $18M

Ratings

G2
4.5/5
(22)

Frame AI description

Frame AI helps large companies understand their customer data better. It reads emails, calls, and chats to learn what customers are saying and predict what they might do next. This helps different teams like marketing and support be more proactive and work better together. Frame AI isn't about replacing people, it's about giving them magical insights to make smarter decisions.

Who is Frame AI best for

Frame AI empowers large companies, particularly in software and IT, to gain deeper insights from customer data. By analyzing emails, calls, and chats, Frame AI helps support teams be more proactive and efficient. Users praise its excellent customer support and powerful insights, while some find the UI complex and data overwhelming. Best for enterprises seeking data-driven customer support improvements.

  • Best fit for large enterprises (1000+ employees) seeking enhanced customer support.

  • Ideal for software and IT companies aiming to improve customer experiences.

Frame AI reviews

We've summarised 22 Frame AI reviews (Frame AI G2 reviews) and summarised the main points below.

Pros of Frame AI
  • Excellent customer support and responsiveness.
  • Powerful and flexible tool for support insights.
  • Accurate alerts for escalations and critical events.
  • Helpful for identifying trends and customer pain points.
  • Integration with Slack enhances support workflows.
Cons of Frame AI
  • Difficult to configure and interpret without dedicated support.
  • UI can be confusing and require guidance.
  • Overwhelming data stream and noise filtering challenges.
  • Limited case management features.
  • False negatives in sentiment analysis, even with improvements over time.

Frame AI pricing

The commentary is based on 2 reviews from Frame AI G2 reviews.

Frame AI's pricing is not directly discussed in the reviews. However, users highlight its value in saving countless hours through automated ticket analysis and proactive problem identification. The extensive configurability and customizability are mentioned, suggesting potential pricing tiers based on features and usage.

Users sentiment

Strongly positive
+1

See the Frame AI pricing page.

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    CoSupport AI
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Frame AI FAQ

  • What is Frame AI and what does Frame AI do?

    Frame AI helps large companies analyze customer feedback from various channels like emails, calls, and chats. It identifies trends, predicts customer behavior, and empowers teams, such as support and marketing, to make data-driven decisions. It's designed to improve customer understanding and enhance team collaboration.

  • How does Frame AI integrate with other tools?

    Frame AI integrates with communication channels like email, calls, and chats. It also offers a Slack integration to enhance support workflows and improve team collaboration. More specific integration details are limited.

  • What the main competitors of Frame AI?

    Alternatives to Frame AI include Verint Speech and Text Analytics, Anecdote, and CoSupport AI. These competitors offer similar functionalities, such as customer insights and support enhancement, catering to businesses seeking improved customer understanding and streamlined workflows.

  • Is Frame AI legit?

    Yes, Frame AI is a legitimate company that helps large companies analyze customer data. It's praised for excellent customer support and insightful trend identification. However, some users find the interface complex and data overwhelming. For more info, visit Frame AI's website.

  • How much does Frame AI cost?

    Frame AI doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth it for you.

  • Is Frame AI customer service good?

    Frame AI's customer support receives overwhelmingly positive feedback. Users consistently praise the responsiveness and helpfulness of the support team, highlighting their willingness to assist with configuration, interpretation, and various use cases. While some find the UI confusing, the readily available support mitigates this issue.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.