What is Verint Speech and Text Analytics and what does Verint Speech and Text Analytics do?

Verint Speech and Text Analytics analyzes customer conversations from calls and text, revealing insights into customer behavior and satisfaction. It helps businesses improve customer service, boost sales, and enhance decision-making. It's known for its user-friendly interface but some users report issues with transcription accuracy.

How does Verint Speech and Text Analytics integrate with other tools?

Verint Speech and Text Analytics offers limited integration with other Verint tools and external data sources. This can hinder a seamless workflow and comprehensive data analysis.

What the main competitors of Verint Speech and Text Analytics?

Top alternatives to Verint Speech and Text Analytics include Alvaria Quality, Sestek Speech Analytics, and Requesty. These competitors offer similar features such as AI-powered quality monitoring, customer insights from text and calls, and feedback analysis.

Is Verint Speech and Text Analytics legit?

Yes, Verint Speech and Text Analytics is a legitimate product with generally positive reviews. Users love its actionable insights and easy-to-use interface. However, some users find the transcription accuracy and integration capabilities lacking.

How much does Verint Speech and Text Analytics cost?

Verint doesn't publicly disclose pricing for its Speech and Text Analytics product. Contact their sales team for a customized quote based on your specific needs and to determine if the product's worth it for you.

Is Verint Speech and Text Analytics customer service good?

Verint Speech and Text Analytics users generally report positive experiences with customer support. Reviewers mention "quick and easily accessible" support and appreciate the communication from customer experience and trainers. No negative feedback regarding customer service was found in the reviews.

Verint Speech and Text Analytics

LinkedIn Twitter

Company health

Employee growth

2% increase in the last year

Web traffic

22% increase in the last quarter

Financing

October 2019 - $200M

Ratings

4.4/5

(68)

4.1/5

(1198)

Verint Speech and Text Analytics description

Verint Speech and Text Analytics helps businesses understand customer conversations happening over the phone or through text. It records and analyzes these interactions to reveal trends and insights about customer behavior and satisfaction. These insights can help improve customer service, increase sales, and make better business decisions.

Who is Verint Speech and Text Analytics best for

Verint Speech and Text Analytics is ideal for businesses wanting to enhance customer service and sales by analyzing customer conversations. Users praise its actionable insights for data-driven decisions and easy reporting. However, some find transcription accuracy and integration limitations challenging. Consider this if your focus is improving call center performance and customer experience.

Best for medium to large businesses (101+ employees) seeking improved customer experience and sales.
Particularly well-suited for Healthcare, Finance, and IT industries.

Verint Speech and Text Analytics reviews

We've summarised 68 Verint Speech and Text Analytics reviews (Verint Speech and Text Analytics G2 reviews) and summarised the main points below.

Pros of Verint Speech and Text Analytics

Useful for identifying call drivers and customer experience trends.
Easy-to-use interface for searching and reporting.
Helpful for identifying system issues and areas for process improvement.
Valuable for quality monitoring and agent coaching.
Provides actionable insights for data-driven decision-making.

Cons of Verint Speech and Text Analytics

Transcription accuracy is often low, requiring significant tuning and phonetic boosting.
Time to transcribe calls can be slow (2-4 hours).
Difficult and time-consuming category configuration.
Limited integration with other Verint tools and external data.
Lack of real-time transcription and alerts.

Verint Speech and Text Analytics pricing

The commentary is based on 4 reviews from Verint Speech and Text Analytics G2 reviews.

Verint Speech and Text Analytics pricing is generally considered high, with users mentioning the need for discounts based on scale. Despite the cost, some find the return on investment justifiable due to the valuable insights and time savings it provides.

Users sentiment

Rather negative

-0.33

Verint Speech and Text Analytics alternatives

Alvaria Quality

Elevate customer service with AI-powered quality monitoring and analytics.
Read more
Verint Speech Analytics

Uncovers customer call insights to improve service and efficiency.
Read more
Verint Text Analytics

Uncovers customer insights from text, improving experiences.
Read more
Verint Real-Time Agent Assist

Guides agents with real-time prompts, boosting resolution speed and customer happiness.
Read more
Requesty

Understand customer feedback, improve service, and boost growth.
Read more
Sestek Speech Analytics

Turns customer calls into insights, improving service and agent performance.
Read more

Verint Speech and Text Analytics FAQ

What is Verint Speech and Text Analytics and what does Verint Speech and Text Analytics do?

Verint Speech and Text Analytics analyzes customer conversations from calls and text, revealing insights into customer behavior and satisfaction. It helps businesses improve customer service, boost sales, and enhance decision-making. It's known for its user-friendly interface but some users report issues with transcription accuracy.
How does Verint Speech and Text Analytics integrate with other tools?

Verint Speech and Text Analytics offers limited integration with other Verint tools and external data sources. This can hinder a seamless workflow and comprehensive data analysis.
What the main competitors of Verint Speech and Text Analytics?

Top alternatives to Verint Speech and Text Analytics include Alvaria Quality, Sestek Speech Analytics, and Requesty. These competitors offer similar features such as AI-powered quality monitoring, customer insights from text and calls, and feedback analysis.
Is Verint Speech and Text Analytics legit?

Yes, Verint Speech and Text Analytics is a legitimate product with generally positive reviews. Users love its actionable insights and easy-to-use interface. However, some users find the transcription accuracy and integration capabilities lacking.
How much does Verint Speech and Text Analytics cost?

Verint doesn't publicly disclose pricing for its Speech and Text Analytics product. Contact their sales team for a customized quote based on your specific needs and to determine if the product's worth it for you.
Is Verint Speech and Text Analytics customer service good?

Verint Speech and Text Analytics users generally report positive experiences with customer support. Reviewers mention "quick and easily accessible" support and appreciate the communication from customer experience and trainers. No negative feedback regarding customer service was found in the reviews.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.