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Sestek Speech Analytics description
Sestek Speech Analytics analyzes customer service calls to give you insights for improving your business. It identifies trends and topics discussed so you can understand what matters most to your customers. The software also evaluates agent performance, helping you improve training and customer interactions. Sestek boasts a high accuracy rate in speech recognition for reliable data analysis. It's designed to work across various communication channels for a complete view of your customer service.
Who is Sestek Speech Analytics best for
Sestek Speech Analytics analyzes customer calls to improve customer experience and agent performance. Users praise its high accuracy, especially in Turkish, and user-friendly interface. However, some find the pricing high and setup lengthy. Ideal for mid-size to large enterprises handling high call volumes and seeking actionable insights from customer conversations.
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Best for medium to large businesses (100+ employees) needing robust analytics.
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Suitable for businesses across all industries seeking to improve customer experience and agent performance.
Sestek Speech Analytics features
Supported Sestek Speech Analytics analyzes calls to identify and track real-time customer and agent sentiment, providing insights into emotional tone. |
Supported Sestek uses AI to summarize conversations and highlight key points, allowing agents to focus on complex inquiries. |
Supported Sestek uses AI to categorize calls, allowing for trend identification and efficient agent information retrieval. |
Supported Sestek identifies and categorizes silence within calls to help understand call flow, identify pain points, and detect bot interactions. |
Supported Sestek monitors call volume and quality to improve clarity and provide evidence for dispute resolution. |
Supported Sestek extracts data from calls, enabling analysis, metric measurement, and business intelligence reporting. |
Supported Sestek analyzes agent talk time to identify areas for improvement and enhance call handling effectiveness. |
Sestek Speech Analytics reviews
We've summarised 22 Sestek Speech Analytics reviews (Sestek Speech Analytics G2 reviews) and summarised the main points below.
- High accuracy rate in speech recognition, especially for Turkish.
- User-friendly interface and easy to use.
- Fast and efficient analysis of customer calls.
- Excellent customer support and responsiveness.
- Helpful for quality control and agent performance evaluation.
- High price point compared to other solutions.
- Setup and implementation can take longer than expected.
- Limited options for reporting and defining custom metrics.
- Improvements needed for German language support.
Sestek Speech Analytics pricing
The commentary is based on 4 reviews from Sestek Speech Analytics G2 reviews.
Sestek Speech Analytics offers robust features for call analysis and quality monitoring. However, reviews indicate that pricing is on the higher end compared to competitors. While users value the software's capabilities, potential buyers should consider the cost factor.
See the Sestek Speech Analytics pricing page.
Sestek Speech Analytics alternatives
Alvaria QualityElevate customer service with AI-powered quality monitoring and analytics.Read more
Verint Real-Time Agent AssistGuides agents with real-time prompts, boosting resolution speed and customer happiness.Read more
Verint Speech AnalyticsUncovers customer call insights to improve service and efficiency.Read more
Verint Speech and Text AnalyticsUncovers customer conversation insights to improve service and sales.Read more
Sestek Speech Analytics FAQ
Sestek Speech Analytics analyzes customer conversations to improve business performance. It uses AI-powered features like sentiment analysis, conversation summaries, and call categorization to identify customer needs and evaluate agent performance. This helps businesses enhance customer experience and optimize their operations.
What is Sestek Speech Analytics and what does Sestek Speech Analytics do?
Sestek Speech Analytics analyzes customer conversations to improve business performance. It uses AI-powered features like sentiment analysis, conversation summaries, and call categorization to identify customer needs and evaluate agent performance. This helps businesses enhance customer experience and optimize their operations.
Sestek Speech Analytics integrates with various communication channels to provide a holistic view of customer interactions. While specific integrations aren't detailed, its data extraction capabilities suggest potential for integration with CRM and other business intelligence tools. Contact Sestek for specifics.
How does Sestek Speech Analytics integrate with other tools?
Sestek Speech Analytics integrates with various communication channels to provide a holistic view of customer interactions. While specific integrations aren't detailed, its data extraction capabilities suggest potential for integration with CRM and other business intelligence tools. Contact Sestek for specifics.
Top alternatives to Sestek Speech Analytics include Alvaria Quality, Verint Speech Analytics, Creovai, and Qorden AI. These competitors offer similar features like AI-powered speech analysis, agent performance monitoring, and insights into customer conversations.
What the main competitors of Sestek Speech Analytics?
Top alternatives to Sestek Speech Analytics include Alvaria Quality, Verint Speech Analytics, Creovai, and Qorden AI. These competitors offer similar features like AI-powered speech analysis, agent performance monitoring, and insights into customer conversations.
Sestek Speech Analytics is a legitimate software solution with a high accuracy rate in speech recognition, especially for Turkish, and a user-friendly interface. However, it has a higher price point and setup can be lengthy. It's ideal for businesses seeking to improve customer experience and agent performance.
Is Sestek Speech Analytics legit?
Sestek Speech Analytics is a legitimate software solution with a high accuracy rate in speech recognition, especially for Turkish, and a user-friendly interface. However, it has a higher price point and setup can be lengthy. It's ideal for businesses seeking to improve customer experience and agent performance.
Sestek Speech Analytics does not publicly disclose its pricing. Contact their sales team for a customized quote based on your specific speech analytics needs and to determine if the product is worth the investment for you.
How much does Sestek Speech Analytics cost?
Sestek Speech Analytics does not publicly disclose its pricing. Contact their sales team for a customized quote based on your specific speech analytics needs and to determine if the product is worth the investment for you.
Sestek Speech Analytics customers praise the excellent and responsive support team. Users highlight the fast support received for any issue. One user even mentioned being very satisfied with the support service compared to other products they have used.
Is Sestek Speech Analytics customer service good?
Sestek Speech Analytics customers praise the excellent and responsive support team. Users highlight the fast support received for any issue. One user even mentioned being very satisfied with the support service compared to other products they have used.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.